Experiencing

Boost Mobile

outages? You’re not alone.

1. Telstra Network Outage Checker → Visit outages.telstra.com.au and enter your postcode. This is Boost’s primary live tracker for mobile network status.
   
   
2. Boost Help & App → Check the Boost Help Centre or open the My Boost Mobile app for service alerts.
   
   
3. Social Media Updates → Follow Boost Mobile AU on Facebook or [Twitter/X @BoostMobileAU] for outage acknowledgments and updates.
   
   
4. Third-Party Trackers → Check DownDetector – Telstra for user reports. Handy to confirm if many others are experiencing issues at the same time.
   

• 💬 Message Us Live Chat → Availabl on the Boost website.
  
  
• 📞 Call Customer Care → Dial 1800 100 933 (8 am–8 pm AEST) or 125 8881 (free from a Boost handset).
  
  
• 💻 Social Media DM → Send a private message via Boost’s Facebook page.
  
  
• ✉️ Escalate via Email → Use hello@boost.com.au for follow-up in writing.
  

👉 When reporting to Boost, include your postcode, services affected (calls/SMS/data), and any error messages.

⚠️ Emergency note: If you cannot access Boost service and need to call 000, use another working device or landline immediately.

• Aug 13, 2025 – Southern NSW Outage: Power failure at a Telstra facility knocked out service for 100,000+ customers. Boost users saw “No Service” until ~1:45 pm.
  
  
• Mar 19, 2024 – Voice Call Outage: Telstra software update glitch caused call failures nationwide for ~90 minutes. Data remained online.
  
  
• Oct 28, 2024 – 3G Shutdown: Planned Telstra 3G network closure. Older 3G-only devices lost service unless upgraded to 4G/5G.
  
  

🔑 Other common causes: Storm damage to towers, fibre cuts, Telstra network maintenance.

• Minor/local tower outages → Resolved in a few hours, same day.
  
  
• Major regional outages → Typically restored within 2–6 hours, depending on cause.
  
  
• Nationwide outages (rare) → Resolved same day. Example: March 2024 voice call outage fixed in ~90 minutes.
  
  
• Planned maintenance → Timed, announced in advance via Telstra’s outage checker.
  

Boost/Telstra provide updates via status pages, SMS, and social posts until full service is restored.

• Telstra Network Outage Checker – Live map/status for Boost coverage.
  
  
• Boost “Check Service Status” Help – Official Boost support hub.
  
  
• Boost Customer Care – 1800 100 933 (or 125 8881 from Boost mobiles).
  
  
• Boost Facebook Page – Direct messages for support.
  
  
• DownDetector – Telstra – Crowd-sourced outage reports.
  
  
• Telstra Faults Hotline – 13 22 03 for large-scale outages (Telstra-managed).