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Boost Mobile
outages? You’re not alone.

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Boost Mobile
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
November 10, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Boost Mobile
 Right Now?

How to check
Boost Mobile
 outage status

  1. Telstra Network Outage Checker → Visit outages.telstra.com.au and enter your postcode. This is Boost’s primary live tracker for mobile network status.

  2. Boost Help & App → Check the Boost Help Centre or open the My Boost Mobile app for service alerts.

  3. Social Media Updates → Follow Boost Mobile AU on Facebook or [Twitter/X @BoostMobileAU] for outage acknowledgments and updates.

  4. Third-Party Trackers → Check DownDetector – Telstra for user reports. Handy to confirm if many others are experiencing issues at the same time.

How to report a
Boost Mobile
outage

  • 💬 Message Us Live Chat → Availabl on the Boost website.

  • 📞 Call Customer Care → Dial 1800 100 933 (8 am–8 pm AEST) or 125 8881 (free from a Boost handset).

  • 💻 Social Media DM → Send a private message via Boost’s Facebook page.

  • ✉️ Escalate via Email → Use hello@boost.com.au for follow-up in writing.

👉 When reporting to Boost, include your postcode, services affected (calls/SMS/data), and any error messages.

⚠️ Emergency note: If you cannot access Boost service and need to call 000, use another working device or landline immediately.

Recent
Boost Mobile
Outages & Causes

  • Aug 13, 2025 – Southern NSW Outage: Power failure at a Telstra facility knocked out service for 100,000+ customers. Boost users saw “No Service” until ~1:45 pm.

  • Mar 19, 2024 – Voice Call Outage: Telstra software update glitch caused call failures nationwide for ~90 minutes. Data remained online.

  • Oct 28, 2024 – 3G Shutdown: Planned Telstra 3G network closure. Older 3G-only devices lost service unless upgraded to 4G/5G.

🔑 Other common causes: Storm damage to towers, fibre cuts, Telstra network maintenance.

How long does it take for
Boost Mobile
 to fix an outage?

  • Minor/local tower outages → Resolved in a few hours, same day.

  • Major regional outages → Typically restored within 2–6 hours, depending on cause.

  • Nationwide outages (rare) → Resolved same day. Example: March 2024 voice call outage fixed in ~90 minutes.

  • Planned maintenance → Timed, announced in advance via Telstra’s outage checker.

Boost/Telstra provide updates via status pages, SMS, and social posts until full service is restored.

Official
Boost Mobile
 Outage Resources & Links

Boost Mobile
 reports submitted through Ajust

My number transfer to Boost dragged on for over a week, leaving me unable to properly use my phone or activate my prepaid plan. I switched to save money and get better service, but the constant waiting and lack of updates made it worse than before. I just wanted my number working again. - Mark

I’ve been stuck for nine days without being able to receive calls or texts because my port-out pin never arrived. My work depends on my phone, and now I’m half connected, half cut off. I’ve spent hours on calls with no fix in sight—it’s beyond frustrating. - John

I moved my number to Boost and two weeks later it’s still “pending.” I can call, but voicemail and data are hit-and-miss. I’m paying for a service that barely works and just want to move on or get it properly resolved. - Mariah

After a Boost rep messed up my SIM activation, my phone went completely dead. They kept attaching other people’s numbers to my account, and now I can’t call, text, or receive anything. Being without a phone during health issues has been terrifying. - Mara

Boost Mobile
Outage FAQs

How can I check if there’s a Boost Mobile outage in my area?

You can check for Boost Mobile outages using the Telstra Network Outage Checker at outages.telstra.com.au. Enter your postcode to see live mobile network status. Boost runs on the Telstra network, so Telstra’s map reflects real-time issues. You can also check the My Boost Mobile app or Boost Help Centre for alerts, or use DownDetector to confirm if others are reporting the same problem.

What should I do if I think my Boost Mobile service is down?

First, confirm the outage through Telstra’s checker or DownDetector. If it’s confirmed, contact Boost via live chat, phone (1800 100 933 or 125 8881), or Facebook DM. When reporting, include your postcode, what’s affected (calls, SMS, or data), and any error messages. If it’s an emergency and you can’t call 000, use another phone or landline immediately for safety.

How long does Boost Mobile usually take to fix outages?

Most Boost Mobile outages are resolved within hours. Minor tower issues are often fixed the same day, while major regional disruptions may take up to six hours. Nationwide outages are rare and typically resolved within the day. Telstra and Boost both post updates online and via social media until service returns.

Why do Boost Mobile outages happen, and how can I stay updated?

Boost Mobile outages usually stem from Telstra network issues, such as tower damage, power failures, fibre cuts, or planned maintenance. For updates, monitor Telstra’s outage map, Boost’s Help Centre, or Boost’s Facebook and X pages. Ajust also tracks outages and can help you confirm problems and report formal complaints if your service remains down.

Boost Mobile
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

Report your outage now