Think

The Iconic

should've price matched? Let's find out.

✅ Eligible Criteria

• Identical Items: Same brand, model, size, colour, and features.
  
  
• In-Stock & Available Locally: Must be in-stock on both THE ICONIC and competitor’s website, available for delivery to your location (Australia/NZ).
  
  
• Approved Retailers Only: Competitor must be a legitimate Australian or New Zealand business with an ABN/ACN or NZBN.
  
  
• Same Currency: Both prices must be listed in the same currency (AUD or NZD).
  
  

❌ What's Not Eligible

• Member-only deals, loyalty programs, or one-time-use codes.
  
  
• Clearance sales, flash sales, stacked discounts, group buying deals.
  
  
• Marketplace listings (eBay, Amazon), obvious pricing errors.
  
  
• Items from THE ICONIC’s Pre-Loved category.
  
  
• Specific excluded brands (Dyson, GHD, Cloud Nine).
  
  
• Overseas websites not targeted at AU/NZ.
  
  

📌 THE ICONIC's Final Say
They reserve the right to reject price match requests at their discretion, even if all criteria seem met.

Step-by-Step Process:

1. Gather Your Evidence
   
   
   • Competitor's URL link with lower price.
     
     
   • Screenshot clearly showing the competitor’s price.
     
     
2. Contact THE ICONIC Customer Service
   
   • Live Chat: Quickest method (Mon–Fri 9am–9pm AEDT, Sat 9am–5pm AEDT).
     
     
   • Email: Via the Help Centre form.
     
     
   • Phone: Call +61 2 8294 8828 (AU) or +64 800 461 244 (NZ).
     
     
3. Provide Details Clearly
   
   
   • State clearly: “I found [Product Name] at [Competitor] for $XX. Your price is $YY. Here is the link and screenshot. Could you please assist with a price match?”
4. Approval & Voucher
   
   
   • If approved, you’ll receive a voucher code for the price difference.
     
     
   • Voucher valid for 7 days from issue date.
     
     
5. Complete Your Purchase
   
   
   • Add the exact item to cart, apply voucher at checkout.
     
     

Limits: One price match voucher per customer, per item, per competitor, per day.

Not eligible for price match:

• Member-exclusive or coupon-based offers.
  
  
• Clearance, flash sales, marketplace pricing.
  
  
• Pricing errors on competitor sites.
  
  
• Pre-loved/second-hand items.
  

• Overseas retailers or sites not geared to AU/NZ.
  
  
• No post-purchase price protection on THE ICONIC’s own price drops.
  
  

Additional Limits:

• Voucher Restrictions: Cannot combine with other promo codes, single use, specific to item, expires in 7 days.
  
  
• One Match per Day: Limited to one price match voucher per customer per day.
  
  
• Quantity Limits: Typically applies to one unit of product.