Trying to cancel

New Balance

? Avoid the runaround.

New Balance Australia’s cancellation policy is simple but strict. Once you place an order, you generally can’t cancel it. Orders are processed rapidly, often the same day, so there’s no guaranteed cancellation window after you hit “Submit.”

If you’ve changed your mind, you can still contact Customer Care immediately to request a cancellation. They’ll try to intercept your order if it hasn’t yet entered the warehouse shipping process. However, New Balance is upfront that cancellations cannot be guaranteed once fulfillment begins.

If your order has already shipped, you’ll need to wait for delivery and then return the item under their generous 60-day free return policy.

There are no ongoing subscriptions or recurring services with New Balance Australia. This policy applies only to one-time product orders.

In rare cases, New Balance may cancel your order themselves (for example, if the product goes out of stock or there’s a payment issue). If that happens, you won’t be charged, or you’ll receive a full refund for any payment made.

Canceling an online order:

1. Act fast. Contact New Balance Customer Care as soon as possible after placing your order.
   
   
   • Phone: 1800 953 074 (Mon–Fri, 9am–5pm AEDT).
     
     
   • Live Chat: Available via the website during business hours.
     
     
2. Provide your order details. Have your order number, name, and email ready. Explain that you want to cancel.
   
   
3. Wait for confirmation. The support agent will check if your order can be stopped. If it hasn’t shipped, they’ll cancel and confirm a full refund. Ask for email confirmation for your records.
   
   
4. If it’s too late: If your order is already being processed or shipped, you’ll need to wait for delivery and then initiate a return.
   
   

Using the returns process instead of cancellation:

• Visit the New Balance Returns Portal on their website.
  
  
• Follow the steps to create a prepaid return label. Returns are completely free within 60 days.
  
  
• Send the product back unused and in original packaging.
  
  
• Once the item is received, New Balance will process a full refund to your original payment method.
  
  

Subscription services:‍

New Balance Australia does not have customer subscriptions (e.g., no auto-renewed memberships or deliveries). If you wish to delete your account or unsubscribe from emails, you can do that directly via your account settings or email preferences.

💡 Quick tip: If you try to cancel within an hour or two of ordering, calling or using live chat is the only way to possibly stop the order before shipment. Always keep your representative’s name and confirmation email for peace of mind.

The cancellation window for New Balance Australia is extremely short. Essentially immediate. Orders are typically processed the same day they’re placed.

If you want to cancel, act within hours of purchase. Once the order enters fulfilment or gets marked for shipment, it’s too late to cancel.

If you miss that brief opportunity, simply wait for delivery and use the free 60-day return policy. You can return most products for a full refund within 60 days of purchase (normally 30 days, but extended in Australia).

Here’s how it breaks down:

• Before shipment: Call Customer Care right away; they might be able to cancel if it hasn’t been picked or packed.
  
  
• After shipment: Cancellation isn’t possible. Use the return process after delivery instead.
  
  
• Returns window: 60 days from purchase for change-of-mind returns.
  
  
• No subscriptions: There are no recurring services, so you don’t have to worry about renewal cutoffs.
  

If you ordered overnight and realise your mistake the next morning, your order might already be packed or dispatched. So always reach out as soon as possible after checkout.

New Balance doesn’t charge any cancellation fees. If Customer Care successfully cancels your order before shipment, you’ll simply get a full refund.

If the order has already shipped, you’ll still have a no-cost solution: New Balance offers free returns within 60 days. You can print a prepaid return label and send your order back with no postage charge.

A few details to note:

• If you paid for express or expedited shipping, that shipping cost may not be refunded (since the service was fulfilled).
  
  
• Standard free shipping orders aren’t affected, you’ll still get the full product amount back.
  
  
• There are no restocking fees for returns.
  
  
• Custom or personalised items are typically non-cancellable and non-returnable once production starts.
  

In short, you won’t face any penalties or deductions if you cancel early or return the item within policy. The only cost you might lose is an optional express shipping fee.