How to contact

Kmart

 customer support fast

Kmart Australia offers affordable products and a support system designed to help you when things don’t go to plan. Whether you’re chasing a refund, fixing a delivery problem, or returning a gift, Kmart makes help accessible across multiple channels:

• 24/7 AI-assisted live chat
  
  
• Phone support via a national customer care line
  
  
• Email/web enquiry forms
  
  
• In-store customer service desks at every location

Kmart consistently ranks among Australia’s most trusted retailers, and while support can have its hiccups (especially online), most customers find their issues resolved when they follow the right steps. With over 200 stores nationwide, help is never far away.

Here are the most common support complaints Kmart receives—based on forums, reviews, and customer reports:

• 📦 Cancelled Online Orders: Items marked "in stock" sometimes get cancelled after checkout due to sourcing issues.
  
  
• 🚚 Late or Missing Deliveries: Delays with third-party couriers are a common pain point, especially during peak periods.
  
  
• 🔁 Returns Without Receipts Refused: Since Aug 2024, proof of purchase is required for all returns. No exceptions.
  
  
• 🧾 Refund or Billing Frustrations: Problems processing refunds or errors in payment charges occasionally occur.
  
  
• 🤖 Chatbot Fatigue: Some customers say the 24/7 live chat system can loop or struggle to reach a human agent.
  
  

Kmart does address these complaints, but being prepared (with your receipt, order number, or photos) can mean the difference between delays and a quick fix.

Here’s how to get help from Kmart, step by step:

💬 24/7 Live Chat:
Head to Kmart’s Contact Page and click "Chat with us." Start with the AI assistant; for complex issues, you can request a human agent (available during business hours).

📞 Phone Support:
Call 1800 124 125 (Mon–Fri, 7am–6pm AEST) for any issue, from online orders to in-store queries. Wait times can spike during sales or holidays, but phone support is best for urgent problems.

📝 Online Enquiry Form (Email):
Use the Kmart Enquiry Form for non-urgent issues. Include receipts, product photos, or detailed concerns. Expect a reply via email within 1–2 business days.

🏪 In-Store Support:
For fast refunds, exchanges, or warranty help, visit your local store with the product and your proof of purchase. Kmart allows online returns in-store, too—no need to ship items back.

🔍 Tip: Keep your receipt or a screenshot of your order confirmation—it’s now required for all returns.

🔁 Refunds & Returns:

• 60-day returns for change of mind (365 days for OnePass members)
  
  
• Proof of purchase required for all returns
  
  
• Product must be in re-saleable condition
  
  
• Faulty items can be returned/refunded under Australian Consumer Law, even beyond 60 days
  
  

❌ Order Cancellations:

• Kmart does not allow cancellations once an order is placed
  
  
• For Click & Collect, you may be able to cancel via phone/chat before pickup
  
  
• If Kmart cancels your item, you’ll be automatically refunded, including delivery fees if the majority of your order is unfulfilled
  
  

🏷 Price Match Guarantee:

• Bring proof of a lower advertised price in another Australian store
• Kmart will match it in-store only—not online
  
  
• Some exclusions apply (no match on clearance, online-only, or % off deals)
  
  

🛠 Warranty & Repairs:

• Most Kmart products come with a 12-month warranty
• White goods have a 2-year warranty with in-home service
  
  
• Refunds or replacements are available for faulty items—just bring the receipt
  
  

🚚 Shipping & Delivery:

• Standard Delivery: 3–5 days metro, 7–10 days regional
  
  
• Express Delivery: Same/next-day in select areas (fees apply)
  
  
• Click & Collect: Free and fast—same-day pickup if ordered by midday
  
  
• Multiple shipments are common; tracking is provided via email
  
  
• Delivery fees are refunded if Kmart cancels most of your order