How to contact

IKEA

 customer support fast

IKEA Australia provides customer support through multiple accessible channels: a 24/7 chatbot (BILLIE), dedicated phone support at (02) 9010 0264 (available daily, 9am–8pm AEST), and convenient in-store assistance at every location. IKEA is popular for its value-driven products, yet customer feedback on support tends to be mixed. Positive experiences often highlight helpful in-store staff, but phone and online customer service sometimes receive criticism for slow response times. Improving these areas continues to be a focus for IKEA Australia.

Customers frequently encounter these issues when dealing with IKEA Australia support:

• Delivery Problems: Many shoppers experience delivery delays, repeated rescheduling, or cancellations, resulting in frustrating, time-consuming calls to customer service.
  
  
• Difficulty Contacting Support: Customers commonly complain of long hold times (often exceeding an hour) and delayed email responses, leading to perceptions of poor responsiveness.
  
  
• Damaged or Missing Items: Occasional issues include receiving damaged goods or missing components in flat-pack items. Although IKEA provides free spare parts, resolving these problems can still be cumbersome.
  
  
• Refunds and Returns Hassles: Despite IKEA’s generous 365-day returns policy, customers sometimes report inconveniences in scheduling large item pickups or delays in refund processing.
  
  
• Perceived Service Apathy: Customers frequently mention that IKEA’s support staff seem unable to efficiently resolve issues or display adequate concern, leading to frustration and negative perceptions.
  
  

IKEA actively works to address these concerns through improved communication channels and customer feedback initiatives.

Easily contact IKEA Australia customer service through these straightforward methods:

• Phone Support: Call (02) 9010 0264 (daily, 9am–8pm AEST). Provide your order number or receipt details to speed things up. (Tip: Call early on weekdays to minimise wait times.)
  
  
• Live Chat: Visit IKEA’s website and click the chat icon (bottom-right corner) to interact 24/7 with chatbot BILLIE, or request a human agent during business hours for complex issues.
  
  
• Online Contact Form: Use IKEA’s "Contact Us" form on their customer service page. Choose your issue type, submit your details, and typically receive an email response within 1–2 days.
  
  
• In-Store Help: Visit your nearest IKEA customer service desk for immediate assistance with returns, refunds, product advice, and warranty claims.
  
  
• Feedback & Complaints: Submit compliments or complaints via IKEA’s dedicated Feedback Centre online, or use the phone number above and select the appropriate menu option.
  
  

Helpful Tip: Have your order number, product article number, or receipt ready when contacting IKEA for quicker service.

 IKEA Australia provides clear and consumer-friendly customer policies:

• Returns & Refunds: IKEA offers a generous 365-day return policy for most products, even if assembled. Simply return the item in-store with proof of purchase for a full refund. Mattresses can be exchanged within the same period under the "Love it or Exchange it" policy.
  
  
• Order Cancellations: Online orders can be cancelled or modified before dispatch via the IKEA website's "Track & Manage your order" section. If cancellation isn’t possible, the item can be returned post-delivery according to the returns policy.
  
  
• Delivery Policy: IKEA offers multiple delivery options, from affordable parcel delivery (from $5) to in-home delivery and assembly services. IKEA supports customers dealing with damaged deliveries via their online "Damaged product claim" portal.
  
  
• Price Match Policy: IKEA does not generally price match in Australia but maintains low prices year-round.
  
  
• Product Warranties: IKEA products often exceed standard consumer guarantees, including 5, 10, or even 25-year warranties on selected items like kitchens and mattresses. Claims can be made in-store or via customer support.
  
  
• Shipping & Click-and-Collect: IKEA provides convenient Click & Collect services from stores or designated points, often for a small fee or free during promotions.
  
  

Always check IKEA’s official policies for detailed conditions and exceptions to ensure clarity on your entitlements.