Had an issue with

Adidas

? Get a real response.

You can lodge a complaint with Adidas Australia through multiple channels:

• 📞 Phone: Call +61 2 7256 9046 (Mon–Fri 8am–6pm AEST, Sat 8am–5pm AEST) to speak with a support representative who can log and start resolving your complaint immediately.
  
  
• 💬 Live Chat: Access via adidas.com.au during business hours for real-time help.
  
  
• 📧 Email: Send to service@onlineshop.adidas.com.au with your order number, contact details, and a clear description of the issue.
  
  
• 📱 App & Social Media: Use the Adidas app or message via Facebook Messenger (helpful for quick updates, but less formal than phone or email).
  
  
• 🏪 In-store: Visit an Adidas retail store for product-related issues. Staff can often resolve simple problems or guide you through the complaint process.
  

 Once received, your complaint is assigned to an Online Shop Customer Service team member:

• Acknowledgment: Expect a case reference and confirmation of receipt.
  
  
• Investigation: Support may request extra information (e.g., photos of faulty products).
  
  
• Response Timeframe: Adidas aims to respond formally within 30 days, often resolving refunds or replacements sooner.
  
  
• Updates: You’ll receive progress updates via email or phone.
  
  
• Resolution: Depending on the issue, Adidas may provide a refund, replacement, repair, or another solution.
  
  

You can reference your case number in any follow-up calls or emails.

• Delayed or cancelled orders – Orders stuck “in progress” or cancelled due to stock shortages.
  
  
• Refund and return delays – Refunds taking longer than the promised 28 days after Adidas receives a return.
  
  
• Slow customer service responses – Delayed replies via email or long hold times.
  
  
• Delivery problems – Late deliveries, missing tracking updates, or misplaced parcels.
  
  
• Product quality & warranty disputes – Difficulty getting remedies for defective products, especially outside 30 days.