Think

New Balance

should've price matched? Let's find out.

New Balance Australia offers a price match guarantee, but only when specific criteria are met. To qualify, your price match request must meet the following conditions:

• The item must be identical in every way (same model, colour, and size) and currently available on New Balance Australia’s official website.
  
  
• The lower price must come from an authorised Australian retailer that officially stocks New Balance products.
  
  
• The competitor’s price must be publicly advertised (no member-only or promo-code prices) and displayed in Australian dollars, inclusive of GST.
  
  
• You must provide proof of the lower price, such as a valid link or screenshot clearly showing the product, price, and retailer.
  
  
• The request must be made within 60 days of purchase, aligning with New Balance’s 60-day return policy.
  
  

If your request meets these conditions, New Balance will honour the competitor’s price.

⚠️ Note: Price matches won’t be approved for items that are part of clearance or liquidation events, limited-time flash sales, or if the competitor’s stock is sold out in your required size or colour.

Getting a price match from New Balance Australia is quick and easy. Here’s how to do it:

1. Check the eligibility: Make sure the product meets all conditions — same style, colour, size, and in stock on both sites.
   
   
2. Collect your proof: Take a screenshot or copy the URL of the competitor’s page showing the lower price. Include the product name, price, and any sale details.
   
   
3. Contact Customer Care: Reach out via one of these official channels:
   
   
   • Online form: Submit a request
     
     
   • Phone: 1800 953 074 (Mon–Fri, 9 am–5 pm AEDT)
     
     
   • Email: nbweb.cservice@newbalance.com
     
     
4. Provide full details: When contacting New Balance, include:
   
   
   • Your order number (if you’ve already purchased)
     
     
   • The competitor’s name, price, and product link or screenshot
     
     
   • The size/colour you want
     
     
5. Wait for confirmation: The Customer Care team will verify the information. If approved, they’ll either:
   
   
   • Adjust your order price directly, or
     
     
   • Ask you to return and repurchase at the matched price (if you already bought the item).
     
     
6. Finalise your deal: Once confirmed, New Balance will process the match (either as a refund or via a new discounted order).
   
   

💡 Tip: The Customer Care team usually replies within one business day. Providing all evidence upfront speeds up approval.

While New Balance’s price match policy is designed to be fair, there are a few clear limitations:

• Different product variants: If the colour, model, or size doesn’t exactly match, it’s not eligible.
  
  
• Out-of-stock products: The competitor must have your exact item in stock at the time of your request.
  
  
• Clearance or “final sale” promotions: Items on liquidation or end-of-season clearance are excluded.
  
  
• Bulk or multi-buy offers: “Buy one, get one” or wholesale discounts don’t qualify.
  
  
• Older or discontinued styles: If the competitor’s item is from a previous model year or version, it’s not considered identical.
  
  
• Time restriction: You must submit your price match within 60 days of your purchase. Requests beyond that window won’t be accepted.
  
  
• Member-only or coupon deals: Prices that require promo codes, membership accounts, or loyalty points aren’t eligible (only publicly displayed prices qualify).
  

New Balance’s aim is to keep pricing fair across legitimate Australian channels, not to compete with extreme clearance events or unauthorised outlets.