Still waiting on a

Lululemon

refund?

Refund Eligibility Criteria: Lululemon allows change-of-mind returns within 30 days of receiving your order, provided items are unworn, unwashed, with tags attached, and in resellable condition. Proof of purchase (receipt or online invoice) is required.

⚠️ Exclusions apply: Final-sale items (e.g., We Made Too Much clearance), underwear and socks (excluding bras), face masks, swimwear without liners, yoga mats, water bottles, and the Lululemon Studio Mirror cannot be returned.

Beyond change-of-mind, if an item is faulty, not as described, or breaches consumer guarantees, you’re entitled to a refund, repair, or replacement under Australian Consumer Law.

• Online Orders (Mail Return):
  
  
  • Use Lululemon’s return portal to generate a free prepaid Australia Post label.
    
    
  • Print (or scan at the post office), pack your item with the return slip, and drop it off.
    
    
  • Track your return via the confirmation link.
    
    
• Online Orders (In-Store Return):
  
  
  • Bring your item + invoice to any Lululemon store (outlets excluded).
    
    
  • High-value orders ($1,000+) may require ID.
    
    
  • PayPal refunds may be issued as gift cards in store. Mail return is best for direct PayPal refunds.
    
    
• In-Store Purchases: Return to any Lululemon retail store within 30 days with your receipt.
  
  
• Exchanges: Must be handled in-store. Online, you’ll need to return and repurchase.
  
  
• Gift Returns: Contact Guest Education Centre (GEC) or visit a store. Exchanges or gift card credits can be arranged.
  

• By Mail: Expect 3–4 weeks (shipping + warehouse + processing).
  
  
• In-Store: Refunds are processed instantly, though banks may take 1–5 days to show funds.
  
  
• Delays: Peak sales periods or incomplete returns (e.g., missing receipt, worn items) can slow things down.
  

• Original Payment Method: Credit/debit card, PayPal (if via mail), Afterpay, etc.
  
  
• Split Payments: Gift card portion refunded first, remainder to Afterpay/other method.
  
  
• Gift Card Purchases: Refunded to a new gift card or store credit (not cash).
  
  
• Cash Purchases: Refunded in cash in store.
  
  
• Exceptions: For change-of-mind, Lululemon may issue store credit or exchange at their discretion.
  

• Returns after 30 days usually rejected.
  
  
• Items not in resellable condition (worn, washed, tags removed).
  
  
• Attempts to return excluded items (final sale, underwear, masks).
  
  
• Refund delays, especially with PayPal or Afterpay.
  
  
• High-value returns ($1,000+) may require ID.