Need to contact

Lorna Jane

and make sure they reply?

Lorna Jane offers support primarily through live chat and in-store assistance. The Customer Care team is available via live chat Monday–Friday, 9am–5pm AEST. Unlike many retailers, Lorna Jane does not provide a public customer service phone line or direct email — instead, shoppers are encouraged to use chat for real-time help.

In-store support is another key channel: staff can assist with returns, exchanges, and product queries on the spot. While the brand enjoys a positive reputation for stylish, quality activewear (ProductReview scores average 4.1/5), customer sentiment is more mixed on sites like Trustpilot (TrustScore ~2.1/5). This suggests inconsistencies in support, though the company actively responds to online feedback, highlighting its commitment to customer satisfaction.

Consumers report several recurring issues with Lorna Jane support:

• Contact limitations – reliance on live chat, which can be offline or unresponsive.
  
  
• Returns & refunds – $10 return postage fee for change-of-mind returns, plus occasional refund delays.
  
  
• Product quality concerns – reports of pilling, faulty seams, or defects after purchase.
  
  
• Gift card & order issues – digital gift cards not delivered promptly; split orders without clear updates.
  
  
• Strict return rules – sale items often limited to exchange or store credit only.
  

Ways to reach Lorna Jane include:

• Live Chat (Fastest): Available on the Contact Us page, Mon–Fri, 9am–5pm AEST. Best for order queries, returns, and product help.
  
  
• In-Store: Visit any retail store for exchanges, returns, or product inspections. Staff often resolve issues on the spot.
  
  
• Email (Limited): Historically available, but today most requests are directed to live chat. Agents may provide an address if documents are required.
  
  
• Phone: No public customer service phone number. In rare cases, chat may arrange a callback.
  
  
• FAQs/Help: FAQs cover ordering, returns, and shipping basics.
  
  

💡 Tip: Always have your order number ready. If chat is unavailable, try again later or visit a store directly for faster resolution.

• Returns & Refunds: 30-day return window. Refunds, exchanges, or gift cards for full-price items; sale items generally eligible for exchange or store credit only. Customers pay return shipping for change-of-mind returns. Faulty items covered under Australian Consumer Law.
  
  
• Exchanges: Free outbound shipping on exchanges.
  
  
• Order Cancellations: Online orders cannot be cancelled once placed. Mistakes must be handled via return or exchange.
  
  
• Price Match: No formal price match policy.
  
  
• Warranty/Performance Promise: Activewear covered under consumer guarantees. Certain items (e.g., Amy Leggings) come with a 12-month quality guarantee.
  
  
• Shipping Policy: Standard (from $11.95, free over $135) and Express ($16.95). 2–6 business days for standard, 1–3 days express. Tracking included. International orders available with regional restrictions.