Trying to cancel

Officeworks

? Avoid the runaround.

 Officeworks customers can technically request to cancel orders — but in practice, orders can’t be cancelled once processing begins.

Here’s how it works:

• Processed Orders: Once your order has entered dispatch, it can’t be cancelled mid-way. You’ll need to wait for delivery and then return it within 30 days.
  
  
• Backorders: You can cancel backordered items (those not yet shipped) by contacting Officeworks Customer Service. They’ll remove it from your order and refund you.
  
  
• Print & Copy / Custom Orders: You can cancel only before production starts. Once the print job or custom item is in progress, cancellation isn’t possible.
  
  
• Click & Collect: If you don’t collect your order, the store will cancel and refund it automatically after a short holding period.
  
  
• Standard Returns Window: You can “cancel” an unwanted order post-delivery via Officeworks’ 30-day change-of-mind return policy, provided items are unopened and in resaleable condition.
  
  

💡 Summary: Most cancellations must happen before processing. Otherwise, wait for delivery and use the 30-day return window to get your refund.

 There’s no online cancel button — you’ll need to contact Officeworks directly to request cancellation.

Here’s how:
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1️⃣ Call Officeworks Customer Service – 📞 1300 633 423

• Available Monday–Friday and weekends during business hours.
  
  
• Tell them you want to cancel your order and provide your order number.
  
  
• If the order hasn’t yet entered final processing, they may be able to stop it.
  
  

2️⃣ Follow their guidance –

• If the order is unprocessed, the rep can cancel it immediately and confirm by email.
  
  
• If it’s already shipped, they’ll instruct you to accept delivery and then return the item for a refund.
  
  

3️⃣ Cancel Backorders:

• For backordered items that haven’t shipped, simply call the same number to cancel — no penalty, and full refund applies.
  
  

4️⃣ Print & Copy Orders:

• Call 1300 633 423 right away. If the job hasn’t begun production, they’ll cancel it. If it’s in progress, it can’t be stopped.
  
  

5️⃣ Email confirmation:

• You should receive an email confirming cancellation or refund. If not, follow up within 24–48 hours.
  
  

💬 Tip: Call as soon as you realise you need to cancel — Officeworks processes orders fast, so timing is everything.

 Officeworks doesn’t publish an official cancellation timeframe — but in practice, your window is only a few hours after placing an order.

• Before processing: Cancel immediately after ordering by calling 1300 633 423.
  
  
• After processing: Once an order is in dispatch or production, it can’t be stopped.
  
  
• After delivery: Use the 30-day return policy to get your refund.
  
  
• Print jobs: Cancel before production starts — typically within hours of placing the order.
  
  
• Click & Collect: Uncollected orders are auto-cancelled and refunded within several days.
  
  
• Backorders: Cancel any time before the product ships.
  
  

💡 Key deadlines:

• Call within 1–2 hours of ordering for best chance at true cancellation.
  
  
• After delivery, you have 30 days to return for a full refund (excluding shipping).
  

 There are no official cancellation fees at Officeworks.

Here’s how it breaks down:

• No penalty pre-shipment: If your order is successfully cancelled before dispatch, you’ll receive a full refund.
  
  
• Change-of-mind returns: If you return after delivery, you’ll get a refund for the item but not the original shipping fee.
  
  
• Return shipping costs: Customers pay return postage for change-of-mind returns. Returning in-store is free.
  
  
• Custom / Print items: Once production starts, you’re charged the full amount — these are non-refundable after creation.
  
  
• Restocking: No restocking or processing fees apply for standard returns.
  
  

💡 Tip: To avoid any lost shipping or postage costs, pick up in-store or return to a nearby Officeworks instead of mailing items back.