Not sure if you can return your

MECCA

purchase?

MECCA’s return policy is flexible and customer-first.

90-Day Change-of-Mind Returns

You can return eligible products within 90 days of purchase as long as you have proof of purchase.

Product Condition Requirements

• Brand new, unopened → full refund
  
  
• Lightly tested or used → exchange or store credit

Customers frequently praise MECCA for accepting lightly used items if they didn’t work out.

Exclusions

• Sexual Wellness products → must be unopened, sealed
• Gift cards → non-refundable
  
  
• Items purchased at third-party stockists must be returned there
  
  
• Items purchased from other MECCA regions must follow the regional policy
  

If you're within the 90-day window and the product is in reasonable condition, MECCA staff will almost always help you out.

You can return your MECCA items in-store or online, both are simple.

1. In-Store Returns

Return any MECCA purchase (online or in-store) to any MECCA, MECCA Maxima, or MECCA Cosmetica store with your proof of purchase.

They can process:

• Refunds
  
  
• Exchanges
  
  
• Store credit
  

All on the spot.

2. Free Postal Returns (Australia Only)

If you can’t get to a store, returning by mail is free.

Step 1 — Find your order details: Order number or receipt.

Step 2 — Contact MECCA Customer Care: They’ll check your item’s eligibility and issue a free AU Post return label or QR code.

Step 3 — Pack your return: Use original packaging if possible. Remove old labels if reusing a MECCA mailer.

Step 4 — Lodge the parcel‍

Drop off at any:

• Australia Post Office
  
  
• Post Box
  
  
• Parcel Locker
  
  

Step 5 — Confirmation: MECCA emails you once processed.

Return Window

• Up to 90 days for change of mind
  
  
• After 90 days → change-of-mind returns generally declined
  

Proof of Purchase

Accepted forms include:

• Receipt
  
  
• E-receipt
  
  
• Order confirmation
  
  
• Beauty Loop account record
  
  
• Gift receipt
  
  

Item Condition Requirements

• Unopened → refund
  
  
• Lightly used → store credit or exchange
  
  
• Excessively used or damaged → return may be declined
  

Packaging

Return items with original boxes and components when possible, it makes the process faster.

Free Return Shipping (Australia)

MECCA provides free return shipping on Australian online orders via their prepaid Australia Post labels.

In-Store Returns: Always free.

Refund of Delivery Fees

• Change of mind: delivery fees not refunded
  
  
• MECCA fault/faulty product: all fees refunded in full

Return Packaging Tips

MECCA’s mailer boxes often include a second adhesive strip for returns (handy if you still have the box).

Refund Method

MECCA refunds go back to the same payment method used:

• Card → same card
  
  
• PayPal → PayPal
  
  
• Gift card → refunded to a new MECCA gift card
  

(Gift cards do not expire.)

Exchange or Store Credit

For lightly used/opened product, you receive:

• Immediate store credit
  
  
• Or an exchange for another product
  

Refund Timelines

• In-store refunds: instant (bank may take 1–5 business days)
  
  
• Postal returns: allow up to 14 days for MECCA to receive + process
  

Shipping Refunds

MECCA errors or faulty items → you get full shipping refunded.