Still waiting on a

Facebook

refund?

Facebook provides refunds through their Purchase Protection for eligible Marketplace transactions. Here’s when you qualify:

• Eligible Purchases: Purchases must be made directly through Facebook’s onsite checkout (look for the Purchase Protection shield icon). Off-platform payments aren’t eligible.
  
  
• Claim Timeframe: Submit your refund claim ideally within 3 days of delivery (up to 45 days after delivery or 60 days for unauthorised charges).
  
  
• Valid Reasons for Refunds:
  
  
  • Item not received
    
  • Damaged or significantly different from described
    
  • Unauthorised purchase
    
  • Seller fails to honour their refund policy
    
    
• Not Covered by Facebook:
  
  
  • Buyer’s remorse or changing your mind
    
  • Purchases of perishables, tickets, custom items, vehicles, real estate, services, investments, and items over $2,000
    
    
• Policy Compliance: You must comply with Facebook’s community guidelines; abusive or fraudulent claims are ineligible and can affect your account.
  

🔖 Tip: Always transact using Facebook’s protected checkout to ensure refund eligibility.

Easily request your Facebook Marketplace refund by following these clear steps:

1. Contact the Seller First:
   Message the seller directly via Messenger or use “Contact Seller” on your order to resolve the issue amicably.
   
   
2. Open a Claim with Facebook:
   If unresolved after 2 business days, visit your Facebook Order History (Menu > Orders and Payments), select the item, and click “Request a Refund.”
   ‍
3. Provide Clear Evidence:
   Upload relevant evidence (photos, screenshots of conversations, tracking info). Document the issue thoroughly for faster resolution.
   
   
4. Await Facebook Review:
   Facebook typically reviews your claim within 48 hours. Monitor your Support Inbox for updates or further questions.
   
   
5. Resolution & Refund Issuance:
   If approved, Facebook issues a refund to your original payment method. You'll receive a notification confirming your refund.
   
   

🔖 Tip: Respond promptly to any additional requests from Facebook during your claim review.

Understand Facebook’s typical refund processing timelines:

• Claim Review:
  Usually completed within 48 hours after submitting your claim.
  
  
• Refund Processing Time:
  Once approved, refunds typically appear on your account within 5–10 business days (most refunds received within a week).
  
  
• Factors Affecting Speed:
  Bank processing times, weekends, holidays, or high-volume periods can slightly extend processing times.
  

🔖 Advice: If you don't see your refund after 10 business days, contact Facebook support for assistance.

Facebook refunds payments directly back to your original payment method:

• Credit/Debit Cards: Refunds credited directly to your payment card (typically within 3–7 business days).
  
  
• PayPal & Digital Wallets: Refunded directly to your PayPal or wallet account (often within 3–5 business days).
  
  
• Meta Pay (Facebook Pay): Refunds credited to your Meta Pay balance or the linked account used.
  
  
• No Alternative Methods: Refunds cannot be redirected to alternate cards or provided as cash or cheque payments.
  
  

🔖 Note: Keep your payment account active until you receive the refund to avoid delays.

Avoid these common pitfalls that users frequently experience with Facebook refunds:

• Purchasing Off-Platform:
  Items bought outside Facebook’s checkout aren’t eligible for refunds. Always use Facebook’s checkout with Purchase Protection.
  
  
• Missing Claim Deadlines:
  Late claims risk denial. Always file refund requests promptly, ideally within 3 days of noticing the issue.
  
  
• Change-of-Mind Claims:
  Buyer’s remorse isn't covered. Only claims for items not received or significantly misrepresented are eligible.
  
  
• Insufficient Evidence:
  Claims without clear proof (photos, tracking info) may be rejected. Always document thoroughly.
  
  
• Item Marked Delivered but Missing:
  If tracking shows “delivered” but you didn’t receive it, provide additional proof to contest this status (e.g., GPS proof, delivery receipt).
  
  
• Excluded Categories:
  Certain categories (vehicles, tickets, custom items) aren't covered by Facebook’s refund policy.
  
  

🔖 Tip: Familiarise yourself with Facebook’s Purchase Protection guidelines before purchasing.