Not sure if you can return your
Witchery
purchase?

Ajust breaks down
Witchery
's return policy and help you submit your request fast.

Check my return options
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
October 9, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Witchery
? Check eligibility first

  • 30-Day Return Window: Returns accepted within 30 days of delivery (online) or purchase (in-store).

  • Condition: Items must be new, unused, unwashed, with tags attached, and in sellable condition. Shoes should be tried on indoors only.

  • Proof of Purchase: Required – receipt, invoice, or order confirmation email.

  • Original Packaging: Include boxes, dust bags, or branded packaging where applicable.

  • Sale Items: Sale and markdowns can be returned within 30 days, as long as they meet conditions (rare compared to many fashion brands).

  • Non-returnables (hygiene reasons):
    • Earrings/pierced jewellery

    • Hair accessories

    • Swimwear without hygiene seal

    • Opened cosmetics or personal care items

  • Multi-packs: Must be returned as a complete set.

  • Consumer Law: Faulty, not-as-described, or unfit-for-purpose products are returnable beyond 30 days, under Australian Consumer Law.

How to return an item to
Witchery

  • In-Store Returns:
    • Take the item + proof of purchase to any Witchery boutique in Australia.

    • Staff will inspect and process the refund/exchange on the spot.

    • Refunds go back to your original payment method (card refunds may take a few business days).

    • Exchanges are easy – same value swaps or adjustments for price differences.

  • Online Returns (Free by Mail):
    • Go to Witchery’s AusPost Returns Portal.

    • Enter order details → generate a prepaid label (or QR code for AusPost to print).

    • Pack item securely (include invoice/order details).

    • Drop off at AusPost outlet or box.

    • Free of charge – Witchery covers postage.

  • Refundid Instant Refund (Optional):
    • Witchery partners with Refundid to provide instant refunds before you post the item.

    • You’ll still need to send back the product within the timeframe.

    • Optional insurance fee may apply, but the standard free return option is also available.

  • Tip: Always keep your AusPost lodgement receipt or tracking number.

Witchery
return timeframes and item conditions

  • Mail returns: Post items promptly after generating your return label.

  • Processing: Refunds typically processed within 10 business days of Witchery receiving your parcel. Some customers report up to 2–3 weeks during peak times.

  • In-store returns: Processed immediately; card refunds usually show in 3–5 business days.

  • Condition checks: Returns with visible wear, stains, or missing tags may be rejected.

  • Exchanges by mail: Not offered – request refund, then place a new order. For exchanges, use in-store returns.

  • Holiday season: Extended return periods often apply (e.g., Christmas purchases returnable until mid-January).

Who pays for
Witchery
return shipping?

  • Online returns: Free prepaid AusPost label provided – Witchery covers the cost.

  • In-store returns: Always free.

  • Refundid option: Instant refunds available, with optional insurance fee (not required).

  • International returns: Free returns apply within Australia only. Overseas customers should check policy or contact Witchery for clarification.

Witchery
refunds after a return - how and when you’ll get your money back

  • Refund Method: Same as original payment.

    • Card → back to same card.

    • Afterpay → adjusted/cancelled installments.

    • PayPal → refunded to PayPal account.

    • Cash → refunded in-store.

    • Gift receipt → likely store credit/gift card.

  • Timeline:
    • In-store → immediate processing; refund visible in 3–5 business days.

    • Online/mail → allow 10 business days post-delivery to Witchery warehouse.

  • Instant Refunds: If you used Refundid, money is deposited before Witchery processes the parcel.

  • Notification: Email confirmation once Witchery finalises refund.

  • Consumer Law: Faulty returns include full refund, plus any original shipping fees.

Witchery
 cases submitted through Ajust

Customer experiences with
Witchery
returns

Quick and easy online returns: Shoppers highlight the free AusPost returns as “no fuss” and fast.

Sale items accepted: Customers confirmed Witchery accepts sale returns with proof of purchase.

Duplicate charge fixed: A customer charged twice due to a store error got their money back after contacting head office.

Official
Witchery
Returns Resources & Links

Witchery
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

Start your return now