Not sure if you can return your Witchery purchase?
Can you return an item to Witchery? Check eligibility first
- 30-Day Return Window: Returns accepted within 30 days of delivery (online) or purchase (in-store).
- Condition: Items must be new, unused, unwashed, with tags attached, and in sellable condition. Shoes should be tried on indoors only.
- Proof of Purchase: Required – receipt, invoice, or order confirmation email.
- Original Packaging: Include boxes, dust bags, or branded packaging where applicable.
- Sale Items: Sale and markdowns can be returned within 30 days, as long as they meet conditions (rare compared to many fashion brands).
- Non-returnables (hygiene reasons):
- Earrings/pierced jewellery
- Hair accessories
- Swimwear without hygiene seal
- Opened cosmetics or personal care items
- Earrings/pierced jewellery
- Multi-packs: Must be returned as a complete set.
- Consumer Law: Faulty, not-as-described, or unfit-for-purpose products are returnable beyond 30 days, under Australian Consumer Law.
How to return an item to Witchery
- In-Store Returns:
- Take the item + proof of purchase to any Witchery boutique in Australia.
- Staff will inspect and process the refund/exchange on the spot.
- Refunds go back to your original payment method (card refunds may take a few business days).
- Exchanges are easy – same value swaps or adjustments for price differences.
- Take the item + proof of purchase to any Witchery boutique in Australia.
- Online Returns (Free by Mail):
- Go to Witchery’s AusPost Returns Portal.
- Enter order details → generate a prepaid label (or QR code for AusPost to print).
- Pack item securely (include invoice/order details).
- Drop off at AusPost outlet or box.
- Free of charge – Witchery covers postage.
- Go to Witchery’s AusPost Returns Portal.
- Refundid Instant Refund (Optional):
- Witchery partners with Refundid to provide instant refunds before you post the item.
- You’ll still need to send back the product within the timeframe.
- Optional insurance fee may apply, but the standard free return option is also available.
- Witchery partners with Refundid to provide instant refunds before you post the item.
- Tip: Always keep your AusPost lodgement receipt or tracking number.
Witchery return timeframes and item conditions
- Mail returns: Post items promptly after generating your return label.
- Processing: Refunds typically processed within 10 business days of Witchery receiving your parcel. Some customers report up to 2–3 weeks during peak times.
- In-store returns: Processed immediately; card refunds usually show in 3–5 business days.
- Condition checks: Returns with visible wear, stains, or missing tags may be rejected.
- Exchanges by mail: Not offered – request refund, then place a new order. For exchanges, use in-store returns.
- Holiday season: Extended return periods often apply (e.g., Christmas purchases returnable until mid-January).
Who pays for Witchery return shipping?
- Online returns: Free prepaid AusPost label provided – Witchery covers the cost.
- In-store returns: Always free.
- Refundid option: Instant refunds available, with optional insurance fee (not required).
- International returns: Free returns apply within Australia only. Overseas customers should check policy or contact Witchery for clarification.
Witchery refunds after a return - how and when you’ll get your money back
- Refund Method: Same as original payment.
- Card → back to same card.
- Afterpay → adjusted/cancelled installments.
- PayPal → refunded to PayPal account.
- Cash → refunded in-store.
- Gift receipt → likely store credit/gift card.
- Card → back to same card.
- Timeline:
- In-store → immediate processing; refund visible in 3–5 business days.
- Online/mail → allow 10 business days post-delivery to Witchery warehouse.
- In-store → immediate processing; refund visible in 3–5 business days.
- Instant Refunds: If you used Refundid, money is deposited before Witchery processes the parcel.
- Notification: Email confirmation once Witchery finalises refund.
- Consumer Law: Faulty returns include full refund, plus any original shipping fees.
Witchery cases submitted through Ajust
Customer experiences with Witchery returns
Quick and easy online returns: Shoppers highlight the free AusPost returns as “no fuss” and fast.
Sale items accepted: Customers confirmed Witchery accepts sale returns with proof of purchase.
Duplicate charge fixed: A customer charged twice due to a store error got their money back after contacting head office.
Witchery Return FAQs
Can I return Witchery sale items, and are there any hidden exceptions I should know?
Yes, Witchery allows returns on sale and markdown items within 30 days as long as they’re in new, sellable condition. This helps you shop confidently without worrying about being stuck with discounted purchases. Just make sure tags are attached and the item shows no signs of wear. Items like earrings, hair accessories, and opened cosmetics can’t be returned at all due to hygiene rules, so check your item type before heading in.
What’s the easiest way to return a Witchery online order without paying for postage?
The easiest free option is Witchery’s AusPost returns portal, which gives you a prepaid label or QR code for no-cost postage. This lets you avoid hold times or customer support and drop your parcel at any AusPost outlet when it suits you. Keep your lodgement receipt until your refund arrives, since processing usually takes up to 10 business days after Witchery receives the parcel.
How long do Witchery refunds take, and when should I follow up?
In-store refunds are processed immediately, while online returns generally take up to 10 business days once Witchery receives your parcel. Some shoppers experience 2–3 week waits during peak seasons, so delayed refunds aren’t unusual. If your money hasn’t hit your account after this timeframe, check your tracking first and then contact Witchery with your receipt so you don’t waste time chasing unclear updates.
What can I do if Witchery rejects my return because of wear, tags, or packaging issues?
If Witchery rejects a return, you may still be entitled to a remedy under Australian Consumer Law if the product is faulty, not as described, or unfit for purpose. These rights apply even after the standard 30-day window. Before giving up, review why the return was declined and check whether the issue relates to a genuine fault. If so, you can request a refund, repair, or replacement regardless of Witchery’s store policy.
Official Witchery Returns Resources & Links
Every day you wait, your refund gets harder.
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