Still waiting on a

Witchery

refund?

 Witchery offers a 45-day change-of-mind return window from purchase (or delivery for online orders). This applies to both full-price and sale items, a standout compared to many fashion retailers that restrict sale returns.

To be eligible, you must:

• Provide proof of purchase (receipt, order confirmation, or packing slip).
  
  
• Return items in original condition: unworn (apart from trying on), unwashed, undamaged, with tags attached. Shoes must be in original boxes.
  
  

⚠️ Exclusions: For hygiene reasons, earrings, headwear, and face coverings cannot be returned for change-of-mind. Hosiery/underwear may also be excluded.

👉 Faulty Items: Under Australian Consumer Law, faulty or not-as-described products can be refunded, replaced, or repaired, even if they’re usually excluded (e.g., earrings) or outside the 45-day window.

• In-Store Purchases: Return to any Witchery boutique within 45 days with your receipt. Refunds go back to the original payment method (card, cash, etc.). Exchanges can also be done on the spot.
  
  
• Online Orders – By Mail (Free):
  
  
  • Go to Witchery’s Australia Post Returns Portal.
    
    
  • Enter your order number and details.
    
    
  • Print a prepaid label (or use QR code at the post office).
    
    
  • Pack your item securely with your order number inside.
    
    
  • Lodge at Australia Post and keep your tracking receipt.
    
    
• Online Orders – In Store: Bring your order invoice/packing slip and item to a Witchery store for faster processing.
  
  
• Refundid (Instant Refunds): Opt-in to Refundid when lodging online. You’ll receive your refund instantly (before Witchery gets your parcel). Just ensure you drop the item at AusPost within 10 days.
  

• Standard Refunds: Up to 10 business days after Witchery receives your return, though many refunds complete in 3–5 days.
  
  
• Bank Processing: Add 2–5 days for banks/PayPal/Afterpay to reflect the credit.
  
  
• Instant Refund (Refundid): Same-day refund once return is lodged.
  
  
• In-Store Refunds: Processed immediately, though your bank may take 1–3 days to post funds.
  

• Credit/Debit Card → Refunded to original card.
  
  
• PayPal → Refunded back to PayPal balance or funding source.
  
  
• Afterpay/BNPL → Adjusted/cancelled instalments. No direct cash.
  
  
• Cash Payments → Refunded in cash at store.
  
  
• Gift Cards → Refunded as new gift card/store credit.
  
  
• Split Payments → Refunded proportionally (e.g., $50 gift card + $150 Visa refunded the same way).
  
  
• Refundid → Instant refund into your bank account.
  

• Delayed Refunds: Sometimes exceed 10 business days — tracking receipt is vital to chase.
  
  
• Communication Gaps: Some customers report difficulty reaching support during busy periods.
  
  
• Excluded Items: Earrings/headwear disappoint customers unaware of hygiene exclusions.
  
  
• Worn Items: Returns refused if items show signs of wear beyond trying on.
  
  
• Refundid Complaints: Rare issues with unexpected fees or confusion when problems arise (Refundid support may be needed).
  
  
• Lost Parcels: Rare but possible. Always keep your tracking number.