How to contact

ME Bank

 customer support fast

ME Bank offers reliable, human-centred service despite being an online-only bank. Customers can reach support via phone (13 15 63), secure in-app chat, or web forms. A 24/7 hotline is available for lost or stolen cards. Though ME doesn’t operate branches, banking transactions can be done in person at 3,500+ Bank@Post locations nationwide.

Customer satisfaction is strong. ME consistently ranks above average for trust and service in national banking surveys. Their support team is based in Australia and praised for their friendly, straightforward approach to solving problems quickly.

Some commonly reported issues include:

• 🔐 Account verification delays – New customers sometimes wait days or weeks for identity checks and account activation.
  
  
• 💸 Transaction disputes – Missing payments or unfamiliar charges occasionally require investigation.
  
  
• 💳 Credit & loan issues – Complaints have involved unexpected fees or servicing hiccups with home loans and credit cards.
  
  
• 📱 Online/mobile app glitches – Users report bugs, downtime, or lower-than-average app ratings.
  
  

While ME Bank addresses issues fairly, technical delays and security protocols can occasionally create friction. They encourage customers to escalate if needed and offer a clear complaints process.

Here’s how to get help from ME:

• 📞 Phone Support – Call 13 15 63 (Mon–Fri 8am–8pm, Sat 9am–5pm AEST). For overseas: +61 3 9708 4001. Card lost or stolen? This number is available 24/7.
  
  
• 💬 In-App Chat – ME Go app users can access secure chat: go to Profile > Help ME > Contact ME > Chat to ME.
  
  
• 📝 Online Complaint Form – Use the Feedback & Complaints form to lodge an issue at any time.
  
  
• 📬 Postal Mail – Send correspondence to: ME Bank, GPO Box 1345, Melbourne VIC 3001.
  
  
• 🌐 Interpreter Services – Free support for non-English speakers and accessible contact via the National Relay Service.
  
  

Tip: Have your customer number and any relevant account or transaction info handy for faster resolution.

ME Bank’s support policies prioritise fairness and simplicity:

• 💵 Refunds – Banking errors and unauthorised charges are refunded once verified. ME complies with the ePayments Code.
  
  
• 🔁 Account Closures – You can close most accounts at any time, with no penalty (pending balance clearance).
  
  
• 🚫 No Retail Return/Warranty Policies – ME doesn’t sell physical products, but ensures refunds from merchants are processed quickly to your account.
  
  
• 📦 Card Delivery – Debit and credit cards are sent via standard post within 5–7 business days at no cost.
  
  
• 📜 Complaint Resolution – Written complaints are acknowledged within 3 business days. ME Bank has a Customer Advocate to help with unresolved matters.
  

ME follows the Banking Code of Practice and all policies are aligned with consumer law protections.