Think Bunnings should've price matched? Let's find out.
Bunnings price match eligibility criteria - what qualifies for a match?
Bunnings guarantees Australia’s lowest prices. If you find a cheaper identical item elsewhere, they’ll not only match it but beat it by 10%.
To qualify:
- The item must be identical — same brand, model, and specifications.
- It must be in stock at both Bunnings and the competitor.
- The competitor’s price must include GST and delivery fees (for fair comparison).
- The competitor must be a legitimate Australian retailer selling new products (online or in-store).
Bunnings’ policy even applies to online stores, provided they deliver to your location (they’ll factor in shipping costs). The only limitation is that the product must be part of Bunnings’ own stocked range (not special orders).
This makes Bunnings’ policy one of the most generous in Australia, offering shoppers not just the lowest price match, but an extra 10% saving on top.
How to request a price match at Bunnings
Requesting a price beat at Bunnings is simple — both in-store and online.
In-Store:
- Bring proof of the lower price (catalogue, screenshot, or website link).
- Visit the Special Orders or Returns desk for quick processing.
- Show your proof to a team member. They’ll verify stock, model, and total price (including delivery).
- Once confirmed, you’ll get 10% off the competitor’s price on the spot.
Online:
- Email Bunnings' Customer Service team at customersupport@bunnings.com.au before ordering.
- Include the competitor’s product link, price, and item details.
- A Bunnings representative will verify and apply the 10% reduction to your online order.
💡 Tips:
- Always request the price beat before checkout. Bunnings doesn’t offer post-purchase adjustments.
- Ensure the competitor’s price is current and from a legitimate retailer.
- If unsure, call your local store or Customer Support. Bunnings staff are encouraged to say yes to valid requests.
Bunnings accepted competitors & required proof
Bunnings’ policy covers almost all Australian retailers, both in-store and online, as long as the product is identical and in stock.
✅ Accepted competitors include:
- Big-box hardware stores (e.g., Mitre 10, Home Timber & Hardware)
- Specialist retailers (e.g., Total Tools, Sydney Tools)
- Online retailers (including Amazon Australia and other e-commerce sites)
💬 What proof you need:
- Printed catalogue or flyer with the price clearly shown
- Screenshot or live webpage showing the identical product and price
- Competitor’s written quote (retail quantities only)
Bunnings staff will often double-check the price online or call the competitor to verify. The clearer your evidence, the quicker your 10% beat is approved.
💡 Pro tip: Present your proof at the customer service desk before shopping. This ensures your discount is applied seamlessly.
Exclusions & limitations - when price matches are not allowed at Bunnings
While Bunnings’ 10% Price Beat covers most situations, these exclusions apply:
🚫 Trade and bulk quotes: Not valid on commercial or volume-based discounts.
🚫 Clearance and liquidation sales: No beats on clearance, closing-down, or liquidation pricing.
🚫 Affiliated businesses: Prices from Bunnings Group stores (e.g., Tool Kit Depot, Beaumont Tiles) or Bunnings Marketplace third-party sellers are excluded.
🚫 Out-of-stock items: Competitor’s or Bunnings’ stock must be currently available.
🚫 Non-identical or custom items: Different models, sizes, or special orders don’t qualify.
🚫 Used or second-hand goods: The item must be new and sold by a registered retailer.
💬 Important notes:
- Bunnings’ 10% guarantee is applied at the time of purchase only.
- It does not apply retroactively (no refunds after purchase).
- Applies to retail quantities only, not bulk or trade volumes.
If it’s a standard, in-stock retail product, Bunnings will beat the price, but clearance events, trade quotes, or custom orders are not included.
Bunnings requests sent through Ajust
I trusted the shelf label and website when I grabbed a dog bed, but it scanned higher at checkout. When I questioned it, staff said it wasn’t their problem and brushed me off. I left feeling like customers have no recourse when prices don’t match. - Michelle
I bought paint worth over $700, then saw the same products listed far cheaper online. I believed Bunnings’ “beat it by 10%” promise meant something, but was told it didn’t apply. I just wanted fairness and consistency in pricing. - Alfred
I was shocked to find the same fencing panels priced $10 higher in my regional store than in metro areas. When I asked about price matching, they said it doesn’t apply between stores. It felt unfair — country customers shouldn’t pay more for the same product. - Kevin
I picked washers clearly marked 10 cents each, only to be charged more at checkout and told the sign was wrong. The staff’s attitude made it worse — we shouldn’t be blamed for pricing errors that aren’t ours. - Cindy
Recent Bunnings price match experiences
Cross-Country Success: One shopper in NSW found a power tool cheaper at a WA retailer. Bunnings verified the online price and still applied the 10% beat, confirming that location doesn’t matter anymore.
Delayed Online Response: Some customers who requested price matches via email reported slow replies. In one case, the delay meant Bunnings’ stock ran out before the approval came through.
In-Store Confusion (Resolved): A few team members reportedly referenced outdated “local only” rules, but after checking the official policy (which now includes national and online competitors), customers were approved.
Bunnings Price Match FAQs
What makes a product eligible for a Bunnings price match?
A product qualifies for Bunnings’ price match if it’s identical in brand, model, and specifications, and in stock at both stores. The competitor must be an Australian retailer selling new, GST-inclusive items with comparable delivery costs. Online retailers count if they deliver to your location. Bunnings will then beat the verified price by 10%, making it one of Australia’s most generous price beat guarantees.
How can I request a price match at Bunnings?
To request a Bunnings price beat, show proof of a lower price before checkout—either in-store or via email for online orders. In-store, take a screenshot or catalogue to the service desk. Online, email customersupport@bunnings.com.au
Which competitors does Bunnings accept for price matching?
Bunnings accepts almost all legitimate Australian retailers, including Mitre 10, Total Tools, and Amazon Australia. The item must be identical and currently in stock. Proof can be a printed ad, screenshot, or written quote. Bunnings staff may confirm the price online or by phone, so clear evidence helps speed up your approval. Online prices qualify if shipping is included in the comparison.
When does Bunnings refuse a price match?
Bunnings excludes trade or bulk quotes, clearance or liquidation sales, and prices from affiliated stores like Tool Kit Depot. Out-of-stock, custom, or second-hand items also don’t qualify. The guarantee only applies at purchase time and for standard retail quantities. If you believe your case meets the rules but was refused, Ajust can review it to see if you’re owed a refund or store credit.
Official Bunnings Price Match Policies & Support Links
- Bunnings Lowest Prices Policy – official terms and guarantee details.
- Customer Support Email: customersupport@bunnings.com.au – send competitor details for online requests.
- Bunnings Help Centre – customer assistance and FAQs.
- Store Locator – find your nearest store to claim your price beat in person.
- Phone Support: Contact your local Bunnings directly for immediate help with price verification.
You paid more than you should have. Don’t let that slide.
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