How the

Target

 returns policy works

Target Australia makes returning items straightforward, provided you meet their criteria:

• Change-of-Mind Returns: Accepted within 60 days of purchase (extended to 365 days for OnePass members). Items must be in original, saleable condition (unused, in original packaging, with tags and hygiene stickers attached).
  
  
• Proof of Purchase Required: As of August 1, 2024, proof of purchase (receipt, online invoice, bank statement) is mandatory for change-of-mind returns.
  
  
• Exclusions: Some items are not eligible for change-of-mind returns due to hygiene or safety, including:
  
  
  • Cosmetics with broken seals
    
    
  • Beauty products, fragrances
    
    
  • Perishable items
    
    
  • Underwear (except bras)
    
    
  • Pierced jewelry and personalised items
    
    
  • Bedding accessories (mattress/pillow protectors)
    
    
  • Gift cards or recharge cards
    
    
• Note: Faulty or incorrectly described items can always be returned under Australian Consumer Law, regardless of category exclusions.
  

Target makes it easy to return items whether purchased in-store or online:

• In-Store Returns:
  
  
  • Bring the item and your proof of purchase to any Target store.
    
    
  • A team member will assess your return.
    
    
  • Refunds or exchanges are processed immediately. (Tip: If paid via PayPal/digital wallets, bring your linked card for processing.)
    
    
• Online/Post Returns (Free):
  
  
  • Start your return using Target’s online returns portal.
    
    
  • Complete the online return form to receive a return label via email.
    
    
  • Pack the item, attach the provided Australia Post label, and drop it off at any post office.
    
    
  • Postage is free within the 60-day window.
    
    
• Large/Bulky Item Returns:
  
  
  • Contact Target Customer Support (live chat, email, or call 1300 753 567). Target will arrange courier pickup. Fees may apply for change-of-mind returns; faulty items are collected at Target’s cost.
    
    
• Need Help?
  
  
  • Use Target’s Customer Support via their Contact Us page or live chat for guidance.
    

• 60-Day Standard Window: Return items within 60 days from purchase/delivery date for change-of-mind.
  
  
• OnePass 365-Day Returns: OnePass members enjoy an extended 365-day return window. After 60 days, refunds may be issued as exchange vouchers rather than original payment.
  
  
• Product Condition: Returned items must be unused, unworn, and in original packaging. Clothing/swimwear requires tags and hygiene stickers intact.
  
  
• Proof of Purchase: Always provide proof of purchase (receipt, digital invoice, bank statement clearly showing transaction). Without proof, refunds are only possible for faulty items under consumer law.
  
  
• Original Packaging: Having original packaging speeds up returns but isn’t mandatory as long as the item remains sellable.
  
  
• No Restocking Fees: Target does not charge restocking fees. Collection fees might apply only for bulky change-of-mind returns.
  

• In-Store Returns: Free. No charge when returning items directly at Target stores.
  
  
• Mail Returns (Online Orders): Target covers return postage costs for online orders returned via their official Australia Post label within the 60-day policy window.
  
  
• Large Items (Bulky Returns): Change-of-mind returns for large items may incur courier fees payable by customers. Faulty items are collected free at Target’s expense.
  
  
• Click & Collect Orders: Can be returned in-store at no cost, just like regular in-store purchases.
  
  
• International Returns: Not applicable, as Target Australia does not ship internationally.
  

• Refund Method: Refunds issued to original payment method. Card payments return to that card, PayPal payments refunded to PayPal-linked accounts, and Afterpay/Zip refunds adjusted within those services.
  
  
• No Receipt Scenario: Without proof of purchase, faulty items may qualify for a Target Returns Card (store credit). No refunds/credits for change-of-mind without proof.
  
  
• Processing Time: In-store refunds are immediate, with card refunds showing in your account within approximately 5 business days. Mail returns are processed once received at Target’s warehouse, typically within days.
  
  
• Partial Refunds & Vouchers: OnePass returns after 60 days may receive refunds via exchange vouchers or store credit instead of original payment.
  
  
• Exceptions: Refunds for purchases made via gift/returns cards will be credited back to a new returns card. Delivery fees are non-refundable for change-of-mind returns.
  
  
• Communication & Tracking: Keep return receipts and tracking info. If refunds aren’t received timely, contact Target customer support with these details.