• Change of Mind & Sizing:
  
  
  • Cotton On accepts returns for any reason (wrong size, changed mind) with no strict return timeframe.
    
    
• Item Condition Required:
  
  
  • Items must be unworn, unwashed, with original tags and labels attached.
    
    
  • Items must be in original, saleable condition.
    
    
• Proof of Purchase:
  
  
  • Receipt or online order confirmation required.
    
    
• Exclusions (No Returns unless Faulty):
  
  
  • Pierced earrings, underwear, swimwear (with hygiene seal removed), cosmetics, and personalised items.
    
    
  • Gift cards are non-returnable.
    
    
• Sale Items:
  
  
  • Eligible unless explicitly marked “Final Sale” or “No Returns”.
    

In-Store Returns (Fast & Convenient):

• Visit any Cotton On Group store (including Cotton On, Cotton On Body, Cotton On Kids, Typo, Supre, Factorie).
  
  
• Provide your item in original condition and proof of purchase.
  
  
• Immediate refund, exchange, or store credit processed at the register.
  
  

Online Returns via Post:

• Step 1: Go to Cotton On’s online return portal and submit your return request using your order number (begins with "W00").
  
  
• Step 2: Print out the free Australia Post return label provided, or use the QR code option at the post office.
  
  
• Step 3: Securely package your item (reuse original packaging if possible) and attach the label.
  
  
• Step 4: Drop off your parcel at an Australia Post office or post box. Track using provided details.
  
  
• Step 5: Await email confirmation when your return is received (allow up to 10 days) and when your refund is processed.
  

• No Set Return Deadline: Cotton On uniquely allows returns at any time, provided the item meets return conditions (unworn, original tags, proof of purchase).
  
  
• Condition Inspection: Items returned in unsatisfactory condition (damaged, visibly worn) will be rejected and returned to you without a refund.
  
  
• Hygiene and Safety: Returns not permitted for specific hygiene items once opened (swimwear without hygiene seals, earrings, etc.) unless faulty.
  

• Free Returns: Cotton On covers all return postage costs within Australia for change-of-mind returns.
  
  
• Free Return Label: Provided through Australia Post for online returns - no cost or deduction from your refund.
  
  
• In-Store Returns: Simply drop off items at any store for an instant, free return.
  
  
• International Returns: Not covered. Overseas returns require customers to pay shipping costs themselves.
  

• Refund Method: Original payment method (card, PayPal) will be refunded. If you paid with store credit or gift cards, refunds are issued as store credit or gift card.
  
  
• In-Store Refunds: Immediate processing; money typically appears in your account within 1–5 business days.
  
  
• Online Refunds (Mail Returns):
  
  
  • Allow up to 10 business days for Cotton On to receive and inspect your return.
    
    
  • Refund processed within 1–5 business days after receipt confirmation.
    
    
• Original Shipping Charges: Not refundable for change-of-mind returns (refunded only if item was faulty or incorrect).
  
  
• Exchanges: Exchanges are only available in-store. Online returns result in refunds, customers then place new orders for replacements.