What is Peter Alexander's return policy?
Can you return an item to Peter Alexander? Check eligibility first
Peter Alexander accepts returns for change of mind within 30 days of purchase, as long as the item is unworn, unwashed, and in original condition with all tags and packaging. Here's the fine print:
- 30-Day Return Window: Proof of purchase is required (paper receipt or email confirmation).
- Original Condition: No wear, washing, or missing labels.
- Personalised Items: Monogrammed or custom items can’t be returned (unless faulty).
- Sale Items: Can be returned like any full-price item.
- Gift Cards: Treated as cash, not refundable.
- Faulty Items: If something’s damaged or incorrect, you’re covered by consumer law (even beyond 30 days).
💡 Tip: Keep receipts and tags until you're sure you're keeping the item. Once those are gone, returns may be declined - even for faulty items.
How to return an item to Peter Alexander
Returning is simple, whether you shopped in-store or online:
🏬 In-Store (Australia)
- Visit any Peter Alexander store with your item and receipt (or email confirmation).
- Immediate refund or exchange (no shipping costs).
🌐 Online (Australia)
Option 1: Take your item to a store (bring your order confirmation).
Option 2: Mail it to:
Peter Alexander Online Returns
1 Roussos Place, Truganina VIC 3029
Australia
- Include your order number, contact details, and return instructions. Use tracked shipping. Returns are your responsibility until received.
🌍 International Orders
- Use the International Returns Portal after 48 hours of delivery.
- AUD $30 return shipping fee applies (deducted from your refund).
💬 Support is available if you’ve lost your receipt or need help with the portal.
Peter Alexander return timeframes and item conditions
- ⏳ 30-Day Standard Returns from purchase (online or in-store).
- 🧼 Item Condition: Must be unused, tags intact, and neatly repacked.
- 🔁 Exchanges vs. Refunds: Choose a refund or swap, exchanges depend on stock.
- 🚫 No Restocking Fees: As long as you're within policy, your full purchase price is refunded (minus any shipping, unless faulty).
Who pays for Peter Alexander return shipping?
- 🏬 In-Store Returns: Free. No shipping, no delays.
- 📦 Online (Australia): You pay return postage. Choose a tracked method.
- 🌍 International: Flat AUD $30 fee (deducted from refund).
- ⚠️ No Refund on Original Delivery Fees (unless faulty).
- ✅ Faulty Product Returns: Peter Alexander will generally cover return postage and refund any original delivery costs.
Peter Alexander refunds after a return - how and when you’ll get your money back
- 💳 Back to Original Payment: Credit card, PayPal, Afterpay are all refunded the same way.
- Note: Afterpay/Zip refunds for in-store returns are done via the online warehouse.
- Note: Afterpay/Zip refunds for in-store returns are done via the online warehouse.
- 🕒 Processing Time:
- In-store = Instant
- Mail = Up to 14 business days for inspection, then 3–7 days to show up in your account.
- In-store = Instant
- 📩 Confirmation Emails: Sent when your item is received, and again once your refund is processed.
- 🔄 Exchanges by Mail: Sent once stock is confirmed. If not available, you’ll get a refund.
Peter Alexander cases submitted through Ajust
I bought an item from Peter Alexander and only noticed the tear and hole once the security tag was removed. In-store, instead of a refund, I agreed to a free replacement being ordered and delivered, but then heard nothing. I emailed customer service four times across the week asking for confirmation or a cancellation and refund, and got no reply. The silence dragged it out and left me going back in-store to sort the return properly. - Nina
I expected better quality from Peter Alexander, but a garment I bought started pilling badly and it’s become a daily hassle—pill on my sheets, pill on the floor, and it even transfers onto other clothes in the wash. It doesn’t feel like normal wear and tear. At this point, I just wanted the return process to recognise a quality issue and offer a fair remedy, because living with it isn’t reasonable. - Carol
Customer experiences with Peter Alexander returns
Smooth In-Store Refund: A shopper got a refund even without a receipt, showing staff may help if they can verify your purchase.
Tag Removed = No Return: One customer couldn’t return a faulty item because tags were missing. Always keep them attached until you’re sure.
Peter Alexander Return FAQs
What is Peter Alexander’s return policy in Australia for change-of-mind returns?
Peter Alexander allows change-of-mind returns within 30 days of purchase if the item is unworn, unwashed, and in original condition. You’ll need proof of purchase (receipt or email confirmation), and the product must have all tags, labels, and packaging intact. If anything looks worn, washed, or missing key labels, the return can be declined. Sale items are treated the same as full-price items for returns.
Can you return personalised or monogrammed items to Peter Alexander?
Peter Alexander does not accept change-of-mind returns for personalised items, including monogrammed or custom products. The only usual exception is if the item is faulty or incorrect, where consumer law protections still apply. If you think the item is defective, keep the tags and packaging and raise it as a faulty return straight away, because missing labels can complicate the return.
Who pays return shipping for Peter Alexander online orders and international returns?
Peter Alexander in-store returns are free, but Australian online returns by mail require you to pay return postage. International orders typically have a flat AUD $30 return shipping fee deducted from your refund. Original delivery fees are generally not refunded for change-of-mind returns, but for faulty items Peter Alexander will usually cover return postage and refund original delivery costs.
How long do Peter Alexander refunds take, and how do Afterpay refunds work?
Peter Alexander refunds go back to your original payment method, including card, PayPal, and Afterpay. In-store returns are processed immediately, while mailed returns can take up to 14 business days for inspection, then another 3–7 days to appear in your account. Afterpay or Zip refunds for in-store returns are processed via the online warehouse, so they can feel slower even when the return is accepted on the spot.
Official Peter Alexander Returns Resources & Links
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.