What is
Peter Alexander
's return policy?

Ajust explains
Peter Alexander
's ’s return rules in simple terms and can process your return for you.

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Edited by:
Ajust Content Team
Last updated:
February 6, 2026
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Peter Alexander
? Check eligibility first

Peter Alexander accepts returns for change of mind within 30 days of purchase, as long as the item is unworn, unwashed, and in original condition with all tags and packaging. Here's the fine print:

  • 30-Day Return Window: Proof of purchase is required (paper receipt or email confirmation).

  • Original Condition: No wear, washing, or missing labels.

  • Personalised Items: Monogrammed or custom items can’t be returned (unless faulty).

  • Sale Items: Can be returned like any full-price item.

  • Gift Cards: Treated as cash, not refundable.

  • Faulty Items: If something’s damaged or incorrect, you’re covered by consumer law (even beyond 30 days).

💡 Tip: Keep receipts and tags until you're sure you're keeping the item. Once those are gone, returns may be declined - even for faulty items.

How to return an item to
Peter Alexander

 Returning is simple, whether you shopped in-store or online:

🏬 In-Store (Australia)

  • Visit any Peter Alexander store with your item and receipt (or email confirmation).

  • Immediate refund or exchange (no shipping costs).

🌐 Online (Australia)

Option 1: Take your item to a store (bring your order confirmation).

Option 2: Mail it to:

Peter Alexander Online Returns  

1 Roussos Place, Truganina VIC 3029  

Australia  

  •  Include your order number, contact details, and return instructions. Use tracked shipping. Returns are your responsibility until received.

🌍 International Orders

💬 Support is available if you’ve lost your receipt or need help with the portal.

Peter Alexander
return timeframes and item conditions

  • ⏳ 30-Day Standard Returns from purchase (online or in-store).
  • 🧼 Item Condition: Must be unused, tags intact, and neatly repacked.

  • 🔁 Exchanges vs. Refunds: Choose a refund or swap, exchanges depend on stock.

  • 🚫 No Restocking Fees: As long as you're within policy, your full purchase price is refunded (minus any shipping, unless faulty).

Who pays for
Peter Alexander
return shipping?

  • 🏬 In-Store Returns: Free. No shipping, no delays.

  • 📦 Online (Australia): You pay return postage. Choose a tracked method.

  • 🌍 International: Flat AUD $30 fee (deducted from refund).

  • ⚠️ No Refund on Original Delivery Fees (unless faulty).

  • ✅ Faulty Product Returns: Peter Alexander will generally cover return postage and refund any original delivery costs.

Peter Alexander
refunds after a return - how and when you’ll get your money back

  • 💳 Back to Original Payment: Credit card, PayPal, Afterpay are all refunded the same way.

    • Note: Afterpay/Zip refunds for in-store returns are done via the online warehouse.

  • 🕒 Processing Time:

    • In-store = Instant

    • Mail = Up to 14 business days for inspection, then 3–7 days to show up in your account.

  • 📩 Confirmation Emails: Sent when your item is received, and again once your refund is processed.

  • 🔄 Exchanges by Mail: Sent once stock is confirmed. If not available, you’ll get a refund.

Peter Alexander
 cases submitted through Ajust

Customer experiences with
Peter Alexander
returns

Smooth In-Store Refund: A shopper got a refund even without a receipt, showing staff may help if they can verify your purchase.

Tag Removed = No Return: One customer couldn’t return a faulty item because tags were missing. Always keep them attached until you’re sure.

Peter Alexander
Return FAQs

Official
Peter Alexander
Returns Resources & Links

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

Start your return now