Trying to cancel

Kmart

? Avoid the runaround.

Kmart Australia generally doesn’t allow cancellations once an order is placed because online orders are processed immediately. However, Click & Collect orders can be cancelled before pickup by contacting Kmart support.

For home delivery orders, cancellations depend on whether the order has been dispatched. You’ll need to act fast and contact support as soon as possible.

Once an order is “preparing for shipment” or “shipped,” cancellations can’t be processed, and you’ll need to use the returns process instead.

If Kmart cancels your order (e.g., due to stock issues), you’ll automatically receive a full refund, including delivery fees.

➡️ Only Click & Collect orders are reliably cancellable. Delivery orders may be too far along once processing begins. Always contact Kmart immediately if you change your mind.

 Kmart doesn’t offer ongoing subscriptions, so cancellations apply to individual orders. Here’s how to cancel quickly:

1️⃣ Find your order details: Retrieve your order confirmation email or log into your Kmart account.
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2️⃣ Contact Kmart Support: Use the 24/7 live chat or call 1800 124 125 (Mon–Fri, 7 am–6 pm AEST). You can also visit the Contact Us page and select “Chat with us.”
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3️⃣ Request the cancellation: Clearly state your order number and reason (e.g., “I’d like to cancel order #123456”).
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4️⃣ Confirm refund details: Ask for written or email confirmation and refund timeframes (usually 3–5 business days).
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5️⃣ Follow up: If the refund hasn’t appeared after a week, contact support again quoting your reference number.

💬 Tip: For Click & Collect orders, store staff can often help cancel on the spot.

 Kmart has no self-serve cancellation tool, so your deadline is essentially “before dispatch or pickup.”

• Click & Collect: Cancel before pickup. Same-day or next-morning contact usually works.
  
  
• Home Delivery: Try within a few hours of placing the order — once it’s marked shipped, cancellation isn’t possible.

If Kmart can’t cancel, you’ll need to return the item after delivery under their 60-day return policy (365 days for OnePass members).
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⚡ Act fast: As soon as your order status says “Processing,” get in touch. Waiting longer reduces your chances dramatically.

 There are no cancellation fees when cancelling a Kmart order. You’ll receive a full refund for all canceled items.
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✅ No restocking or penalty fees.
✅ Delivery fees are refunded if most or all of your order is canceled.
✅ Partial cancellations simply refund the item’s price.
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Refunds typically appear within 3–5 business days, depending on your payment method (card, PayPal, Afterpay etc.).
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💡 The funds may remain “on hold” for a few days after cancellation - that’s a normal banking delay, not a fee.