Trying to cancel Kmart? Avoid the runaround.
Can you cancel your Kmart subscription? Check eligibility and conditions
Kmart Australia generally doesn’t allow cancellations once an order is placed because online orders are processed immediately. However, Click & Collect orders can be cancelled before pickup by contacting Kmart support.
For home delivery orders, cancellations depend on whether the order has been dispatched. You’ll need to act fast and contact support as soon as possible.
Once an order is “preparing for shipment” or “shipped,” cancellations can’t be processed, and you’ll need to use the returns process instead.
If Kmart cancels your order (e.g., due to stock issues), you’ll automatically receive a full refund, including delivery fees.
➡️ Only Click & Collect orders are reliably cancellable. Delivery orders may be too far along once processing begins. Always contact Kmart immediately if you change your mind.
How to cancel a Kmart subscription, service or order
Kmart doesn’t offer ongoing subscriptions, so cancellations apply to individual orders. Here’s how to cancel quickly:
1️⃣ Find your order details: Retrieve your order confirmation email or log into your Kmart account.
2️⃣ Contact Kmart Support: Use the 24/7 live chat or call 1800 124 125 (Mon–Fri, 7 am–6 pm AEST). You can also visit the Contact Us page and select “Chat with us.”
3️⃣ Request the cancellation: Clearly state your order number and reason (e.g., “I’d like to cancel order #123456”).
4️⃣ Confirm refund details: Ask for written or email confirmation and refund timeframes (usually 3–5 business days).
5️⃣ Follow up: If the refund hasn’t appeared after a week, contact support again quoting your reference number.
💬 Tip: For Click & Collect orders, store staff can often help cancel on the spot.
How long does a Kmart cancellation take?
Kmart has no self-serve cancellation tool, so your deadline is essentially “before dispatch or pickup.”
- Click & Collect: Cancel before pickup. Same-day or next-morning contact usually works.
- Home Delivery: Try within a few hours of placing the order — once it’s marked shipped, cancellation isn’t possible.
If Kmart can’t cancel, you’ll need to return the item after delivery under their 60-day return policy (365 days for OnePass members).
⚡ Act fast: As soon as your order status says “Processing,” get in touch. Waiting longer reduces your chances dramatically.
Kmart cancellation fees and final charges – what to expect
There are no cancellation fees when cancelling a Kmart order. You’ll receive a full refund for all canceled items.
✅ No restocking or penalty fees.
✅ Delivery fees are refunded if most or all of your order is canceled.
✅ Partial cancellations simply refund the item’s price.
Refunds typically appear within 3–5 business days, depending on your payment method (card, PayPal, Afterpay etc.).
💡 The funds may remain “on hold” for a few days after cancellation - that’s a normal banking delay, not a fee.
Kmart cases submitted through Ajust
My Click & Collect order placed 22 December 2024 was marked cancelled when I arrived to collect on 24 December, with no prior notification and no refund issued. I missed out at a busy time and don’t want to return to store — I’m requesting a full refund and an explanation for why I wasn’t told the order was cancelled. - Sandy
I placed order 442619638 on 14 December 2024 for children’s Christmas presents and received a tracking number, but the courier never picked the items up. The order still shows as shipped even though it hasn’t been collected, so my kids missed their gifts. I need a refund for the undelivered items or immediate dispatch to avoid further disappointment. - Jason
I accidentally placed the same order twice on 17 December 2024 (order 443366115) and only need one. I am now charged for an extra order I don't want, so please cancel the duplicate and refund the second payment. This has been stressful — I would appreciate confirmation when the duplicate is cancelled and refunded. - Mahrose
I ordered eight items (order 431037896) on 17 October 2024 that have never been delivered; after eight weeks Couriers Please say the order is missing and can’t be located. I’ve been unable to get help online due to site glitches. Please investigate and either replace the missing items or issue a full refund so I’m not out of pocket. - Sarah
Consumer experiences with Kmart cancellations
Smooth cancellations: Many shoppers report that Click & Collect cancellations via live chat are fast and hassle-free. Refunds show up within a week.
System cancellations: Some customers note Kmart auto-cancels orders due to stock errors. This is frustrating, but refunds are automatic.
Delayed refunds: A few reviews mention delays were resolved after follow-up. Keeping proof (emails or chat logs) helps accelerate this process.
Kmart Cancellation FAQs
Can I cancel a Kmart online order after I’ve already placed it?
You can only cancel a Kmart order if it hasn’t been dispatched yet, and Click & Collect orders are the easiest to stop. Once your order status moves to preparing or shipped, Kmart can’t cancel it, and you’ll need to return the items after delivery. Acting quickly and contacting support as soon as you change your mind gives you the best chance of stopping the order.
How do I cancel a Kmart Click & Collect order before pickup?
You can cancel a Click & Collect order anytime before pickup by contacting Kmart support. Store teams can often cancel it immediately, making it the most reliable cancellation option. Have your order number ready and request written confirmation so you know when to expect your refund.
How long do Kmart cancellations and refunds take to process?
Kmart cancellations usually process within a few days, with refunds appearing in 3–5 business days. Banking holds can delay the visible refund, which is normal. If the money hasn’t arrived after a week, contacting support again with your reference number helps speed things up and confirms nothing was missed.
Does Kmart charge any cancellation fees or keep delivery charges?
Kmart doesn’t charge cancellation fees, and delivery fees are refunded when most or all of the order is cancelled. Partial cancellations simply refund the cancelled items. If any amount seems delayed, keeping your emails or chat logs makes follow-up easier and helps Kmart confirm the refund path quickly.
Tried to cancel but Kmart made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.