Need to contact

HP

and make sure they reply?

HP is a globally recognised technology brand, providing extensive customer support in Australia through multiple channels. Known for reliable tech solutions (including laptops, printers, and accessories) HP’s support options include phone, live chat, WhatsApp, email, online resources, and authorised service centres.

Australian customers can access dedicated phone lines (13 10 47 for technical support), live chat and WhatsApp support, and extensive online resources like troubleshooting guides and community forums. HP’s authorised service providers across Australia also facilitate timely hardware repairs, often with on-site support options for select products.

While HP’s business customers often experience swift and personalised support, consumer experiences may vary, especially during busy periods. However, with comprehensive channels available, most HP customers can find the help they need effectively.

HP customers commonly report the following issues:

• Hardware and Product Quality: Problems such as laptop defects (overheating, Wi-Fi issues) and printer malfunctions (paper jams, ink cartridge rejections).
  
  
• Support Response Times: Extended wait times on phone and chat support, or difficulty reaching an effective resolution without multiple transfers between departments.
  
  
• Warranty & Repair Frustrations: Repeat repairs or repairs leading to new faults, delays in repair completion, or the absence of loaner devices during lengthy service times.
  
  
• Billing and Subscription Challenges: Difficulties managing HP Instant Ink subscriptions, unexpected charges, and challenges obtaining refunds for subscription issues or cancelled orders.
  
  
• Order & Delivery Problems: Delivery delays, wrong item shipments, and occasional challenges tracking orders or coordinating returns.
  

Despite these concerns, many customers ultimately find satisfactory resolutions through persistence and clear communication with HP’s support teams.

HP Australia provides multiple convenient support options:

📞 Phone Support

• Technical Support: Call 13 10 47 (M–F 9am–7pm AEST).
  
• Order/Post-Sales Queries: 1300 754 712 or 13 23 47.
  
  

💬 Live Chat & WhatsApp

• Live Chat: Available via the HP Australia Contact page, ideal for quick questions.
  
• WhatsApp Support:
  
  
  • Post-sales: +61 288 061 700
    
    
  • Sales inquiries: +61 288 061 500
    
    

📧 Email & Contact Form

• HP Store Email: hpstoreaustralia@customerservice.team (order-related queries).
  
• Contact Form: Available on HP’s website for structured email inquiries.
  
  

🌐 Online Knowledge Base & Forums

• Access extensive troubleshooting guides, manuals, and drivers at support.hp.com.
  
• Use the HP Support Community for user and expert advice.
  
  

📱 Social Media

• Twitter: @HPSupport
  
• Facebook: HP Support Facebook page
  
  

🛠️ Authorized Service Centers

• Locate your nearest authorized repair center via HP’s Service Center Locator.
  
  

Always have your product serial number and purchase details handy to streamline your support interactions.

Key customer service policies from HP Australia include:

• 14-Day Return Policy: Eligible products purchased from the HP Online Store can be returned within 14 days for a full refund if returned in original condition with all accessories.
  
  
• Order Cancellation: Orders can be cancelled or amended before dispatch without penalty. After shipping, use the standard return process.
  
  
• Warranty Coverage: Standard 1-year manufacturer’s warranty provided, plus extended warranties (Care Packs) available. Warranty claims typically result in free repairs or replacements for manufacturing defects.
  
  
• Repair & Service: HP aims for prompt repairs, often providing free return shipping. On-site repair or advanced replacements available for select high-end or business products.
  
  
• Dead-on-Arrival (DOA): Immediate replacement for products faulty upon delivery within initial days of purchase.
  
  
• HP Instant Ink Subscription: Manage or cancel via your HP online account; cancellations effective at the end of the billing cycle.
  
  
• Complaints Handling: Formal complaints are acknowledged quickly. HP commits to fair resolutions aligned with Australian Consumer Law.
  
  

These policies ensure transparency, reliability, and customer satisfaction throughout your purchase and support experience.