David Jones

 returns policy – how to return items easily

• You can return most items within 30 days of purchase if:
  
  
  • The item is unused, in original packaging, with tags attached
    
    
  • You have valid proof of purchase.
• Some items cannot be returned for change of mind:
  
  
  • Clearance/final sale items marked “Reduced to Clear”
    
    
  • Altered or custom orders
    
    
  • Personal-use items (e.g. opened hygiene products, pillows, cosmetics, pierced jewellery)
    
    
  • Perishables like flowers or fresh food
    
    
  • Apple electronics, large furniture, and third-party “no return” goods.
    
    
• Returns must include all packaging, bonus items, and accessories
  
  
• Returns without proof of purchase will be declined
  
  
• Faulty or misrepresented items are covered under consumer guarantees, even if excluded from change-of-mind returns
  

In-store Returns:

• Visit any David Jones store with:
  
  
  • Your item (unused and saleable)
    
    
  • Proof of purchase (receipt, order confirmation, etc.)
    
    
• Staff will inspect and:
  
  
  • Process a refund to your original payment method, or
    
    
  • Offer a returns card/gift card or exchange
    
    
• Tip: Even PayPal orders can be returned in-store (the refund goes to a returns card, not PayPal)
  

Postal Returns:

• Pack item securely with proof of purchase
  
  
• Address to:
  David Jones Fulfilment Centre
  Dock 8, Derby & Stubbs Streets
  Silverwater NSW 2128
  
  
• You cover postage (unless it's a faulty item).
  
  
• Use trackable shipping and keep your tracking number
  
  
• David Jones will inspect and confirm return before refunding (usually within 7 days of receipt)
  

• 30-day return window (from purchase or delivery)
  
  
• Extended holiday returns: Items bought in Nov/Dec can be returned until 31 Jan
  
  
• Returns must be in resellable condition:
  
  
  • Unused, unwashed, sealed (where applicable), with all parts and packaging
    
    
• Returns may be refused if:
  
  
  • Used/worn
    
    
  • Past the return window
    
    
  • Missing packaging or bonus items
    
    
• Consumer Law overrides this if the product is faulty or not as described

• In-store returns: Always free
  
  
• Mail returns: You pay postage (unless the item is faulty)
  
  
• No prepaid label is provided for change-of-mind returns
  
  
• If item is faulty or incorrect, David Jones may:
  
  
  • Provide a prepaid return label
    
    
  • Reimburse your return shipping (ask Customer Care)
    
    
• David Jones usually won’t refund original delivery fees unless the whole order was faulty or wrong
  

• Refund is usually issued to the original payment method
• Exceptions:
  
  
  • PayPal refunds via mail only (in-store = returns card)
    
    
  • Gift cards → returns card only
    
    
  • Afterpay/Zip → credited back to BNPL account
    
    
• Refund timing:
  
  
  • In-store: 1–3 business days (up to 7)
    
    
  • Mail returns: 7–14 days total (shipping + processing)
    
    
• You’ll receive:
  
  
  • An email once your refund is processed (online returns)
    
    
  • A receipt confirmation in-store