How the
David Jones
 returns policy works

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David Jones
returns policy, take action, and get your issue sorted quickly.

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Edited by:
Ajust Content Team
Last updated:
May 26, 2025
AI-sourced. Human-edited. Made clear for you.
David Jones
Return Policies

David Jones
 returns policy – how to return items easily

Edited by:
Ajust Content Team
Last updated
May 26, 2025
Our AI curates essential insights from across the web, while expert human writers craft content that's clear and easy to understand.

Can you return an item to
David Jones
? Check eligibility first

  • You can return most items within 30 days of purchase if:

    • The item is unused, in original packaging, with tags attached

    • You have valid proof of purchase.
  • Some items cannot be returned for change of mind:

    • Clearance/final sale items marked “Reduced to Clear”

    • Altered or custom orders

    • Personal-use items (e.g. opened hygiene products, pillows, cosmetics, pierced jewellery)

    • Perishables like flowers or fresh food

    • Apple electronics, large furniture, and third-party “no return” goods.

  • Returns must include all packaging, bonus items, and accessories

  • Returns without proof of purchase will be declined

  • Faulty or misrepresented items are covered under consumer guarantees, even if excluded from change-of-mind returns

How to return an item to
David Jones

In-store Returns:

  • Visit any David Jones store with:

    • Your item (unused and saleable)

    • Proof of purchase (receipt, order confirmation, etc.)

  • Staff will inspect and:

    • Process a refund to your original payment method, or

    • Offer a returns card/gift card or exchange

  • Tip: Even PayPal orders can be returned in-store (the refund goes to a returns card, not PayPal)

Postal Returns:

  • Pack item securely with proof of purchase

  • Address to:
    David Jones Fulfilment Centre
    Dock 8, Derby & Stubbs Streets
    Silverwater NSW 2128

  • You cover postage (unless it's a faulty item).

  • Use trackable shipping and keep your tracking number

  • David Jones will inspect and confirm return before refunding (usually within 7 days of receipt)

David Jones
return timeframes and item conditions

  • 30-day return window (from purchase or delivery)

  • Extended holiday returns: Items bought in Nov/Dec can be returned until 31 Jan

  • Returns must be in resellable condition:

    • Unused, unwashed, sealed (where applicable), with all parts and packaging

  • Returns may be refused if:

    • Used/worn

    • Past the return window

    • Missing packaging or bonus items

  • Consumer Law overrides this if the product is faulty or not as described

Who pays for
David Jones
return shipping?

  • In-store returns: Always free

  • Mail returns: You pay postage (unless the item is faulty)

  • No prepaid label is provided for change-of-mind returns

  • If item is faulty or incorrect, David Jones may:

  • David Jones usually won’t refund original delivery fees unless the whole order was faulty or wrong

David Jones
refunds after a return - how and when you’ll get your money back

  • Refund is usually issued to the original payment method
  • Exceptions:

    • PayPal refunds via mail only (in-store = returns card)

    • Gift cards → returns card only

    • Afterpay/Zip → credited back to BNPL account

  • Refund timing:

    • In-store: 1–3 business days (up to 7)

    • Mail returns: 7–14 days total (shipping + processing)

  • You’ll receive:

    • An email once your refund is processed (online returns)

    • A receipt confirmation in-store

Real customer experiences with
David Jones
returns

⭐ “Hassle-free and generous” – customers love the straightforward process for returning unused items.

📦 “Postal returns can be tricky” – one shopper had a $70 return cost for damaged chocolates and struggled to reach support. Persistence eventually got results.

🛍️ “In-store confusion for online orders” – a customer was wrongly told they couldn’t return an online purchase in-store. A manager later corrected the mistake.

Official
David Jones
Returns Resources & Links

Need to return a
David Jones
item?

Start your return with

David Jones

today.