Not sure if you can return your Adidas purchase?
Can you return an item to Adidas? Check eligibility first
Adidas Australia offers a 30-day return period for most products from the purchase date (or delivery date for online orders).
Conditions:
- Items must be unworn, unwashed, and in original condition with all tags/labels attached.
- Shoes should be in their original shoebox; clothing must have tags attached.
- Proof of purchase is required (receipt, order confirmation email, or packing slip).
Exclusions:
- Hygiene-sensitive items: face masks, swimwear, socks, underwear, hats/caps, water bottles, goggles (unless faulty).
- Personalised/custom products (e.g., printed jerseys, custom shoes) are non-returnable unless faulty.
Faulty or incorrect items: Covered under Australian Consumer Law beyond 30 days. Adidas will repair, replace, or refund as appropriate.
How to return an item to Adidas
In-store purchases: Return to any Adidas retail store in Australia with the item in original condition, proof of purchase, and original packaging if possible. Store returns are only accepted for items purchased in-store.
Online purchases (adidas.com.au):
- Log in to your Adidas account or use the guest order tracker on the returns portal.
- Select the item(s) to return and the reason.
- Print the Australia Post prepaid return label (free for most returns) or display the QR code at a post office.
- Pack securely, include your packing slip/order number, affix the label, and lodge at Australia Post.
- Keep your tracking number until your refund is confirmed.
Note: Online orders must be returned by mail. Stores cannot process online returns, and vice versa.
Exchanges: Online returns are refund-only. Reorder the replacement item separately.
Faulty/incorrect items: Initiate via the returns portal and contact Adidas Customer Service for fast-tracking. Provide photos where possible.
Adidas return timeframes and item conditions
- 30-day return window from purchase/delivery date.
- Items must be in new, resellable condition — try shoes indoors only, keep clothing tags on, and include original packaging/accessories.
- Adidas inspects all returned items. Worn/damaged goods may be rejected.
- Partial returns are allowed, refund amounts adjust proportionally for applied discounts.
- Gift returns: in-store managers may offer exchanges/gift cards with a gift receipt; online refunds go to the original purchaser.
- Faulty returns are exempt from the “unworn with tags” rule - manufacturing defects are still accepted.
Who pays for Adidas return shipping?
- Change-of-mind within 30 days: Free return shipping via the Adidas return portal and prepaid Australia Post label/QR code.
- Faulty/incorrect items: Free return shipping; Adidas covers all costs.
- If no prepaid label is provided (special cases), you may need to pay postage — confirm with customer service before sending.
- Online orders cannot be returned to stores; in-store purchases must be returned in person.
Adidas refunds after a return - how and when you’ll get your money back
- Processing: Allow up to 14 business days after the warehouse receives your return. Many are processed within a week.
- Refund method: Returned to the original payment method (card, PayPal, Afterpay/Zip). Payment providers may take an extra few days to post the funds.
- Original shipping fees are non-refundable for change-of-mind returns but refunded for faulty/incorrect orders.
- You’ll receive email confirmation once your refund is processed.
Adidas cases submitted through Ajust
I tried to return sneakers that split after one wear, but the store refused and blamed me for the damage. It felt unfair since the shoes looked worn even before I bought them. I just wanted to return them and be treated fairly. - Asnath
I returned a pair of Adidas shoes that didn’t fit and was told the refund was being processed, but the money never arrived. I’ve been chasing updates for weeks with no result. Returning something shouldn’t mean having to fight for what’s already owed. - Mostakim
Adidas sent me the wrong football and told me to return it before they’d fix their mistake. It’s frustrating having to send back something I didn’t order just to start the process of getting what I paid for. - Weizhi
I tried to return sneakers that split after one wear, but the store refused and blamed me for the damage. It felt unfair since the shoes looked worn even before I bought them. I just wanted to return them and be treated fairly. - Asnath
Customer experiences with Adidas returns
Positive sizing returns: Many customers report easy returns for wrong sizes, appreciating the free label and simple process. Though refunds can take 2–3 weeks.
Slow refund frustrations: Some shoppers have waited over three weeks. Persistent follow-up with customer service or payment providers (PayPal, Afterpay) often speeds up a resolution.
Smooth in-store service: Returns for store purchases are often processed on the spot, with helpful staff and instant refunds to the original payment method.
Official Adidas Returns Resources & Links
- Adidas Australia Returns Policy – Full terms, exclusions, and process.
- How to Return – Adidas Help Guide – Step-by-step instructions for initiating returns.
- Adidas Returns & Refunds FAQ – Answers to common questions on timing, exchanges, and refunds.
- Contact Adidas Australia Customer Service – Live chat, phone, and email options for return queries.
- ACCC – Repair, Replace, Refund – Your rights under Australian Consumer Law.
Adidas Return FAQs
Can I return an item I bought from Adidas Australia?
Yes, Adidas Australia allows most items to be returned within 30 days of purchase or delivery. Products must be unworn, unwashed, and in original condition with tags attached. Returns exclude personalised items, face masks, swimwear, and other hygiene-sensitive goods unless faulty. Keep your proof of purchase, as Adidas will inspect all items before refunding.
How do I return my Adidas order bought online?
Online Adidas returns must be sent by post using the Adidas returns portal. Log in or use the guest tracker, select your item, print the free Australia Post label or use the QR code, and lodge your parcel. Include your order number or packing slip. Refunds are processed to your original payment method within about 14 business days after warehouse receipt.
Does Adidas charge for return shipping in Australia?
No, Adidas offers free return shipping within 30 days for most change-of-mind or faulty returns via its prepaid Australia Post label or QR code. If a label isn’t provided, confirm postage with customer service before sending. In-store purchases must be returned in person, while online orders can only be mailed.
What if my Adidas product is faulty or incorrect?
Faulty or incorrect Adidas items are covered under Australian Consumer Law beyond the 30-day return window. You can request a repair, replacement, or refund at no cost. Start your claim via the Adidas returns portal and contact customer service with photos for faster processing. Faulty products are exempt from the “unworn with tags” rule.
Every day you wait, your refund gets harder.
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