Not sure if you can return your

Adidas

purchase?

Adidas Australia offers a 30-day return period for most products from the purchase date (or delivery date for online orders).

Conditions:

• Items must be unworn, unwashed, and in original condition with all tags/labels attached.
  
  
• Shoes should be in their original shoebox; clothing must have tags attached.
  
  
• Proof of purchase is required (receipt, order confirmation email, or packing slip).
  
  

Exclusions:

• Hygiene-sensitive items: face masks, swimwear, socks, underwear, hats/caps, water bottles, goggles (unless faulty).
  
  
• Personalised/custom products (e.g., printed jerseys, custom shoes) are non-returnable unless faulty.
  
  

Faulty or incorrect items: Covered under Australian Consumer Law beyond 30 days. Adidas will repair, replace, or refund as appropriate.

In-store purchases: Return to any Adidas retail store in Australia with the item in original condition, proof of purchase, and original packaging if possible. Store returns are only accepted for items purchased in-store.

Online purchases (adidas.com.au):

1. Log in to your Adidas account or use the guest order tracker on the returns portal.
   
   
2. Select the item(s) to return and the reason.
   
   
3. Print the Australia Post prepaid return label (free for most returns) or display the QR code at a post office.
   
   
4. Pack securely, include your packing slip/order number, affix the label, and lodge at Australia Post.
   
   
5. Keep your tracking number until your refund is confirmed.
   
   

Note: Online orders must be returned by mail. Stores cannot process online returns, and vice versa.

Exchanges: Online returns are refund-only. Reorder the replacement item separately.

Faulty/incorrect items: Initiate via the returns portal and contact Adidas Customer Service for fast-tracking. Provide photos where possible.

• 30-day return window from purchase/delivery date.
  
  
• Items must be in new, resellable condition — try shoes indoors only, keep clothing tags on, and include original packaging/accessories.
  
  
• Adidas inspects all returned items. Worn/damaged goods may be rejected.
  
  
• Partial returns are allowed, refund amounts adjust proportionally for applied discounts.
  
  
• Gift returns: in-store managers may offer exchanges/gift cards with a gift receipt; online refunds go to the original purchaser.
  
  
• Faulty returns are exempt from the “unworn with tags” rule - manufacturing defects are still accepted.
  

• Change-of-mind within 30 days: Free return shipping via the Adidas return portal and prepaid Australia Post label/QR code.
  
  
• Faulty/incorrect items: Free return shipping; Adidas covers all costs.
  
  
• If no prepaid label is provided (special cases), you may need to pay postage — confirm with customer service before sending.
  
  
• Online orders cannot be returned to stores; in-store purchases must be returned in person.
  

• Processing: Allow up to 14 business days after the warehouse receives your return. Many are processed within a week.
  
  
• Refund method: Returned to the original payment method (card, PayPal, Afterpay/Zip). Payment providers may take an extra few days to post the funds.
  
  
• Original shipping fees are non-refundable for change-of-mind returns but refunded for faulty/incorrect orders.
  
  
• You’ll receive email confirmation once your refund is processed.