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Pandora
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Edited by:
Ajust Content Team
Last updated:
November 17, 2025
AI-sourced. Human-edited. Made clear for you.

Can you get a refund from
Pandora
? Check eligibility first

  • 30-day window → Refunds/exchanges within 30 days for unworn, unused, undamaged jewelry.

  • Proof of purchase required → Receipt, order confirmation, or gift receipt. Gift receipt = exchange or gift card credit.

  • Exclusions → Gift cards and engraved/custom pieces are non-refundable.

  • Condition → Items must be in original condition and packaging where possible. Signs of wear/damage may mean a denied refund.

  • Channel matters → Refunds must go through the same channel: online orders via Pandora AU online/store, in-store purchases via Pandora concept stores. Independent retailers (e.g., David Jones) have their own policies.

How to get a refund from
Pandora

  1. Check eligibility → Ensure you’re returning within 30 days, with receipt/order number.

  2. Initiate your return:

    • Online orders (by mail) → Use Pandora’s free Australia Post returns portal.

    • Online orders (in-store) → Refund only via mail if paid with PayPal/Apple Pay. In-store offers exchange/gift card.

    • In-store purchases → Bring the item + receipt/gift receipt to a Pandora concept store. Outlet purchases must go back to the outlet.

  3. Pack securely → Use original gift box where possible, include packing slip or order number.

  4. Send/return → Drop at Post Office within 10 days (mail) or hand directly to Pandora staff (in-store).

  5. Track & confirm → Keep tracking numbers. Pandora emails confirmation once processed.

  6. Receive your refund → Issued back to the original payment method (or gift card for gift receipts).

Pandora
’s refund timeframe - how long it takes

  • Warehouse processing → Refunds processed within 10 business days of Pandora receiving the return.

  • Mail returns → Add 14 business days transit time → total of ~3–4 weeks.

  • Bank processing → 5–7 days for funds to appear after Pandora issues refund.

  • In-store returns → Initiated instantly, but banks still take 5–7 days to post.

  • Peak periods → May take slightly longer (e.g. holidays).

Pandora
’s refund methods - how you'll get your money back

  • Original payment method → Credit/debit cards refunded to the same card. PayPal/Apple Pay refunded via those accounts (mail only). Afterpay refunds handled by Afterpay.

  • Gift card purchases → Refunded to a new Pandora Gift Card.

  • Unavailable card → Refunded as gift card or exchange.

  • Exchanges → Done immediately in-store. Online exchanges require returning + reordering.

  • Shipping fees → Non-refundable unless Pandora was at fault.

Common refund issues with
Pandora

  • Missing proof of purchase → Refunds denied without receipt/order confirmation.

  • Worn/damaged items → Returns refused if not in “saleable” condition.

  • After 30 days → Refunds not guaranteed.

  • Payment method restrictions → PayPal/Apple Pay online refunds must go via mail, not in-store.

  • Promotional gifts → Free gifts must be returned, or their value is deducted.

  • Processing delays → Occasionally slower during holidays; check with Customer Care if >10 business days since Pandora received your return.

Pandora
 cases submitted through Ajust

Customer experiences with
Pandora
 refund cases

Smooth refund → Trustpilot users praised “easy online returns” with quick confirmations.

Minor hiccup → A faulty charm refund was delayed until follow-up. Customer Care expedited it once contacted.

Exchange issue → One customer faced strict scrutiny for a scratched ring. Persistence helped secure a resolution.

How
Pandora
 Refund Policy Compares to Competitors

  • Michael Hill → Similar 30-day window but stricter exclusions (no earring returns, more conditions). Pandora is more flexible + offers free return shipping.

  • Swarovski → 30-day policy like Pandora, but may charge for return postage. Pandora wins with free labels.

  • Lovisa & fast-fashion jewelers → Often exchange-only, no refunds. Pandora stands out by offering genuine refunds.

  • Luxury brands (Tiffany & Co.) → Comparable 30-day policy, but Pandora’s process is easier for everyday shoppers with free labels + online portal.

Official
Pandora
Refund Resources & Links

Pandora
Refund FAQs

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