Still waiting on a

FedEx

refund?

If your FedEx delivery in Australia arrives late, you may be entitled to a shipping refund under FedEx’s Money-Back Guarantee (MBG). Below, we’ll break down exactly when you’re eligible, how to claim, how long it takes, and what real customers have experienced, so you don’t miss out on money that’s rightfully yours.

FedEx offers a Money-Back Guarantee on most express, time-definite services (e.g., International Priority, Overnight). If your parcel arrives even 60 seconds late, you can claim back your shipping costs.

• Deadline: File your claim within 15 calendar days of the scheduled delivery or invoice date. Miss it, and FedEx will deny it automatically.
  
  
• Exclusions: Delays outside FedEx’s control (e.g., severe weather, customs, wrong addresses, recipient not available) aren’t covered. FedEx has also suspended MBG during global disruptions (e.g., COVID-19).
  
  
• Who can claim: Only the shipper or account holder who paid the charges. Recipients usually need to coordinate with the sender.
  
  
• Refund scope: Only the transportation charge - not duties, taxes, surcharges, or insurance - will be refunded.
  

1. Start your claim: File online via the FedEx Claims Portal or call 13 26 10 (Australia). Select “late delivery refund under MBG.”
   
   
2. Have details ready: Tracking number, service type, promised vs. actual delivery time, and payment/account details.
   
   
3. Submit accurately: FedEx verifies timestamps in its system, but errors in tracking numbers or dates can delay or block claims.
   
   
4. Follow up: Claims are often processed automatically, but if you don’t hear back within 2 weeks, check your claim status online or call with your reference number.
   
   
5. Resolution: Approved refunds are credited to your account, invoice, or original payment method.
   
   

💡 Tip: Don’t wait - file your claim the day the delivery is late. It gives you time to fix any issues within the strict 15-day limit.

• Typical processing: 7–21 business days (sometimes up to 4 weeks to appear on your invoice or card).
  
  
• Factors that affect timing:
  
  
  • High claim volumes (e.g., peak holiday season, major weather events).
    
    
  • Complex or disputed delays (vs. clear late scans).
    
    
  • Accuracy of the details you provided.
    
    
• Notifications: FedEx will email you with the decision. If denied (e.g., “delay caused by weather”), you can appeal with proof if you believe it’s incorrect.
  

• Account credit or invoice adjustment: Most common for business shippers.
  
  
• Original payment reversal: Refund back to your card or, occasionally, a cheque.
  
  
• Shipment-specific adjustment only: Refund applies only to that shipment’s charges, not as a general cash payout.
  
  
• No cash alternatives: Fuel, duties, and taxes are excluded.
  
  
• Multi-package shipments: Refunds are prorated by package weight/cost if only some parcels were late.
  

• Missed claim window (15 days): The #1 reason claims are denied.
  
  
• Waived MBG in business contracts: Some bulk shippers unknowingly sign away refund rights for cheaper rates.
  
  
• Excluded reasons: Weather, customs holds, wrong addresses, and missed deliveries aren’t refundable.
  
  
• Third-party claims: Refunds go to the payer, not the recipient.
  
  
• Online form errors: If tech issues block your claim, call support and record a reference number.
  
  
• Wrongful denials: Persistence helps. Appeals with proof can overturn initial rejections.