Not sure if you're eligible for
Officeworks
's return policy?

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Officeworks
's fine print and submit your return request in minutes.

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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Officeworks
? Check eligibility first

Officeworks offers a 30-day change-of-mind return policy on most products, as long as:

  • You provide proof of purchase (receipt, tax invoice, or credit card statement).

  • The item is unused, in original packaging, and in resaleable condition.

  • It falls within the eligible category (office supplies, electronics, etc.).

Not eligible for change-of-mind returns:

  • Opened software or prepaid cards (used).

  • Gift cards, iTunes cards, mobile recharge vouchers.

  • Custom print jobs or special orders.

✅ Faulty, damaged, or not-as-described items can be returned anytime under Australian Consumer Law. You’re entitled to a refund, replacement or repair (even after 30 days) depending on the issue.

💡 OnePass members get 365-day change-of-mind returns (in-store only) on most purchases, provided the product is still unused and eligible.

How to return an item to
Officeworks

Returning to Officeworks is easy:

  • In Store: Bring the item, original packaging, and proof of purchase to any store. No pre-approval needed—staff can process the return on the spot.

  • Online Purchases: You can return online orders in store or call 1300 633 423 to arrange a mail return. They’ll provide instructions and (if applicable) a return label.

  • Payment Method Notes:

    • PayPal/Flypay purchases may need to go through Customer Service.

    • Afterpay/Zip purchases should be returned in-store only.

    • Refunds are processed to the original payment method (wherever possible).

📦 For faulty products, call Officeworks first. They may arrange pickup or direct you to a repair process if needed.

Officeworks
return timeframes and item conditions

  • 30-Day Limit for change-of-mind returns.

  • 365-Day Return for OnePass members (must be in-store and unused).

  • Product must be:

    • Unused and unopened.

    • In original packaging.

    • Have all accessories/manuals included.

💡 No proof of purchase? Returns may be refused or limited to store credit. If your purchase was logged under an Officeworks account, staff may be able to retrieve the sale.

🚫 Excluded categories (change of mind not allowed):

  • Activated software or services.

  • Custom print items.

  • Gift and recharge cards.

💡 Pro Tips from real customers:

  • Keep all original packaging.

  • Be prompt and initiate your return as soon as possible.

  • If it's a grey-area return, being polite often leads to exceptions.

Who pays for
Officeworks
return shipping?

  • In-store returns are always free.

  • Change-of-mind by mail: Customer usually pays return shipping.

  • Faulty/incorrect items: Officeworks will arrange free pickup or provide a prepaid return label.

📦 Always package items securely and use trackable postage for peace of mind. Officeworks is not liable for items lost during return shipping.

💬 Contact 1300 633 423 before mailing anything—they’ll confirm your return options.

Officeworks
refunds after a return - how and when you’ll get your money back

  • Refund method: To your original payment method (e.g. card, PayPal, gift card).

  • In-store refunds: Processed immediately. Bank processing time varies - typically 2–5 business days.

  • Mail returns: You’ll receive an email once the return is received and processed.

  • Refund amount:

    • Change-of-mind = product value only (no shipping refunded).

    • Faulty/incorrect item = full refund including shipping.

🔁 Exchanges: In-store is best for fast swaps. If mailing, coordinate with Customer Service.

🎁 Officeworks doesn’t charge restocking fees, and refunds are prompt once approved.

Real
Officeworks
 Complaints Submitted Through Ajust

Real customer experiences with
Officeworks
returns

Opened laptop refused: Another customer unboxed a laptop and tried to return it. It was declined under the “used item” rule. Always check the specifics before opening!

Faulty product exchange: A customer’s printer broke after two months. Returned in-store and exchanged with no argument.

No receipt = no refund: A customer without proof of purchase was offered store credit only. Tip: register purchases online or provide details at checkout so Officeworks can retrieve your record if needed.

Official
Officeworks
Returns Resources & Links

Officeworks
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.