

Not sure if you're eligible for Officeworks's return policy?
Ajust helps you understand Officeworks's fine print and submit your return request in minutes.
Can you return an item to Officeworks? Check eligibility first
Officeworks offers a 30-day change-of-mind return policy on most products, as long as:
- You provide proof of purchase (receipt, tax invoice, or credit card statement).
- The item is unused, in original packaging, and in resaleable condition.
- It falls within the eligible category (office supplies, electronics, etc.).
Not eligible for change-of-mind returns:
- Opened software or prepaid cards (used).
- Gift cards, iTunes cards, mobile recharge vouchers.
- Custom print jobs or special orders.
✅ Faulty, damaged, or not-as-described items can be returned anytime under Australian Consumer Law. You’re entitled to a refund, replacement or repair (even after 30 days) depending on the issue.
💡 OnePass members get 365-day change-of-mind returns (in-store only) on most purchases, provided the product is still unused and eligible.
How to return an item to Officeworks
Returning to Officeworks is easy:
- In Store: Bring the item, original packaging, and proof of purchase to any store. No pre-approval needed—staff can process the return on the spot.
- Online Purchases: You can return online orders in store or call 1300 633 423 to arrange a mail return. They’ll provide instructions and (if applicable) a return label.
- Payment Method Notes:
- PayPal/Flypay purchases may need to go through Customer Service.
- Afterpay/Zip purchases should be returned in-store only.
- Refunds are processed to the original payment method (wherever possible).
- PayPal/Flypay purchases may need to go through Customer Service.
📦 For faulty products, call Officeworks first. They may arrange pickup or direct you to a repair process if needed.
Officeworks return timeframes and item conditions
- 30-Day Limit for change-of-mind returns.
- 365-Day Return for OnePass members (must be in-store and unused).
- Product must be:
- Unused and unopened.
- In original packaging.
- Have all accessories/manuals included.
- Unused and unopened.
💡 No proof of purchase? Returns may be refused or limited to store credit. If your purchase was logged under an Officeworks account, staff may be able to retrieve the sale.
🚫 Excluded categories (change of mind not allowed):
- Activated software or services.
- Custom print items.
- Gift and recharge cards.
💡 Pro Tips from real customers:
- Keep all original packaging.
- Be prompt and initiate your return as soon as possible.
- If it's a grey-area return, being polite often leads to exceptions.
Who pays for Officeworks return shipping?
- In-store returns are always free.
- Change-of-mind by mail: Customer usually pays return shipping.
- Faulty/incorrect items: Officeworks will arrange free pickup or provide a prepaid return label.
📦 Always package items securely and use trackable postage for peace of mind. Officeworks is not liable for items lost during return shipping.
💬 Contact 1300 633 423 before mailing anything—they’ll confirm your return options.
Officeworks refunds after a return - how and when you’ll get your money back
- Refund method: To your original payment method (e.g. card, PayPal, gift card).
- In-store refunds: Processed immediately. Bank processing time varies - typically 2–5 business days.
- Mail returns: You’ll receive an email once the return is received and processed.
- Refund amount:
- Change-of-mind = product value only (no shipping refunded).
- Faulty/incorrect item = full refund including shipping.
- Change-of-mind = product value only (no shipping refunded).
🔁 Exchanges: In-store is best for fast swaps. If mailing, coordinate with Customer Service.
🎁 Officeworks doesn’t charge restocking fees, and refunds are prompt once approved.
Real Officeworks Complaints Submitted Through Ajust
Real customer experiences with Officeworks returns
❌ Opened laptop refused: Another customer unboxed a laptop and tried to return it. It was declined under the “used item” rule. Always check the specifics before opening!
✅ Faulty product exchange: A customer’s printer broke after two months. Returned in-store and exchanged with no argument.
❌ No receipt = no refund: A customer without proof of purchase was offered store credit only. Tip: register purchases online or provide details at checkout so Officeworks can retrieve your record if needed.

Official Officeworks Returns Resources & Links
- 📄 Officeworks Returns Policy (Official)
- ❓ Officeworks Returns FAQ
- 📞 Customer Service – 1300 633 423
- 📍 Officeworks Store Locator
Officeworks Return FAQs
Every day you wait, your refund gets harder.
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