Officeworks

 returns policy – how to return items easily

Officeworks offers a 30-day change-of-mind return policy on most products, as long as:

• You provide proof of purchase (receipt, tax invoice, or credit card statement).
  
  
• The item is unused, in original packaging, and in resaleable condition.
  
  
• It falls within the eligible category (office supplies, electronics, etc.).
  
  

Not eligible for change-of-mind returns:

• Opened software or prepaid cards (used).
  
  
• Gift cards, iTunes cards, mobile recharge vouchers.
  
  
• Custom print jobs or special orders.
  
  

✅ Faulty, damaged, or not-as-described items can be returned anytime under Australian Consumer Law. You’re entitled to a refund, replacement or repair (even after 30 days) depending on the issue.

💡 OnePass members get 365-day change-of-mind returns (in-store only) on most purchases, provided the product is still unused and eligible.

Returning to Officeworks is easy:

• In Store: Bring the item, original packaging, and proof of purchase to any store. No pre-approval needed—staff can process the return on the spot.
  
  
• Online Purchases: You can return online orders in store or call 1300 633 423 to arrange a mail return. They’ll provide instructions and (if applicable) a return label.
  
  
• Payment Method Notes:
  
  
  • PayPal/Flypay purchases may need to go through Customer Service.
    
    
  • Afterpay/Zip purchases should be returned in-store only.
    
    
  • Refunds are processed to the original payment method (wherever possible).
    
    

📦 For faulty products, call Officeworks first. They may arrange pickup or direct you to a repair process if needed.

• 30-Day Limit for change-of-mind returns.
  
  
• 365-Day Return for OnePass members (must be in-store and unused).
  
  
• Product must be:
  
  
  • Unused and unopened.
    
    
  • In original packaging.
    
    
  • Have all accessories/manuals included.
    
    

💡 No proof of purchase? Returns may be refused or limited to store credit. If your purchase was logged under an Officeworks account, staff may be able to retrieve the sale.

🚫 Excluded categories (change of mind not allowed):

• Activated software or services.
  
  
• Custom print items.
  
  
• Gift and recharge cards.

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💡 Pro Tips from real customers:

• Keep all original packaging.
  
  
• Be prompt and initiate your return as soon as possible.
  
  
• If it's a grey-area return, being polite often leads to exceptions.

• In-store returns are always free.
  
  
• Change-of-mind by mail: Customer usually pays return shipping.
  
  
• Faulty/incorrect items: Officeworks will arrange free pickup or provide a prepaid return label.
  
  

📦 Always package items securely and use trackable postage for peace of mind. Officeworks is not liable for items lost during return shipping.

💬 Contact 1300 633 423 before mailing anything—they’ll confirm your return options.

• Refund method: To your original payment method (e.g. card, PayPal, gift card).
  
  
• In-store refunds: Processed immediately. Bank processing time varies - typically 2–5 business days.
  
  
• Mail returns: You’ll receive an email once the return is received and processed.
  
  
• Refund amount:
  
  
  • Change-of-mind = product value only (no shipping refunded).
    
    
  • Faulty/incorrect item = full refund including shipping.
    
    

🔁 Exchanges: In-store is best for fast swaps. If mailing, coordinate with Customer Service.

🎁 Officeworks doesn’t charge restocking fees, and refunds are prompt once approved.