Bought something from

Myer

that broke too soon?

Myer ensures all purchases are protected under Australian Consumer Law (ACL), as well as any applicable manufacturer or extended warranties. This means if a product is faulty, defective, or not as described, Myer will repair, replace, or refund it - even beyond the manufacturer’s stated warranty period if the product fails sooner than expected.

✅ Key coverage details:

• Consumer Guarantees: Every product must be of acceptable quality, fit for purpose, and match its description.
  
  
• Manufacturer warranties: Most electronics and appliances include a 12–24 month warranty (premium brands may offer longer).
  
  
• Myer Care Plan (Extended Warranty): Optional extra coverage beyond the manufacturer’s period, offering repair or replacement for mechanical or electrical failures.
  
  
• All categories covered: Electronics, fashion, homewares, beauty, toys, furniture, and more.
  
  

💬 Example: If your Myer-bought blender stops working within a year, or even slightly beyond the warranty period, Myer will handle the claim in line with ACL, ensuring you get a fair remedy.

Myer’s warranty process is designed to be fast and straightforward, whether you purchased in-store or online.

🛍 In-store warranty claims:

1. Stop using the product. Gather your proof of purchase and product details (brand, model, serial number).
   
   
2. Visit any Myer store. Head to the Customer Service Desk or relevant department.
   
   
3. Explain the issue. Describe the fault clearly. Staff will inspect and may test the item.
   
   
4. Provide proof of purchase. Show your receipt, tax invoice, or Myer One transaction record.
   
   
5. Resolution options:
   
   
   • Repair: For minor faults.
     
     
   • Replacement: For major faults or repeated failures.
     
     
   • Refund: If replacement isn’t possible or you prefer a refund.
     
     

💻 Online or phone claims:

1. Call 13MYER (13 69 37) to lodge a warranty claim.
   
   
2. For large items, Myer will arrange technician visits or courier collection at no cost.
   
   
3. For smaller items, Myer may provide a return label or direct you to a store.
   
   
4. Myer processes all claims under ACL guidelines, ensuring fair outcomes even if the product is outside the manufacturer’s warranty window.
   
   

💡 For Myer Care Plan holders:
If you purchased extended coverage, contact Myer using your Care Plan reference.

• Replacement Cover: For lower-cost items you’ll receive a gift card equal to the product’s value.
  
  
• Repair Cover: For higher-cost items, a repair or replacement is arranged under the Care Plan terms.
  
  

💬 Tip: Always keep your proof of purchase. Myer can’t process warranty claims without it.

While Myer’s warranty coverage is generous, a few exclusions apply:

🚫 Misuse, neglect, or accidental damage: Products damaged by improper use or care aren’t covered. For instance, dropping a laptop or overloading an appliance voids coverage.

🚫 Normal wear and tear: Gradual wear (e.g., fading, reduced battery life, fabric pilling) isn’t a defect unless it happens unusually soon.

🚫 Consumable items: Parts like light bulbs, filters, or batteries are excluded unless they fail abnormally early.

🚫 Change of mind: Warranty doesn’t cover preferences or sizing issues. Myer offers 30-day change-of-mind returns separately.

🚫 Restricted categories (unless faulty): No change-of-mind returns on underwear, hosiery, pierced jewellery, cosmetics, perishables, or custom-made goods. Faulty items are still covered.

🚫 Third-party marketplace items: Products sold by Myer Marketplace partners are covered under ACL, but claims may be handled by the third-party seller directly.

🚫 Proof required: Claims without purchase evidence may be declined or compensated with store credit at current value.

🚫 Refurbished replacements: Repaired goods may contain refurbished components — standard industry practice.

💬 Bottom line: Myer covers defects and faults, not user damage or normal aging. Always retain your receipts for smooth claims.

Having the correct documentation ready makes warranty claims seamless.

📜 Proof of Purchase:

• Original receipt or tax invoice.
  
  
• Online order invoice or packing slip.
  
  
• Myer One purchase record.
  
  
• Bank/credit card statement (if receipt lost).
  
  

🧾 Product details:

• Brand, model, serial number, or IMEI (for tech).
  
  
• Original packaging (optional but helpful).
  
  

📄 Warranty or Care Plan documents:

• Manufacturer’s warranty card or booklet.
  
  
• Myer Care Plan certificate (if purchased).
  
  

📸 Evidence of the fault:

• Photos or videos showing the defect.
  
  
• Screenshots for error messages (for electronics).
  
  

🪪 Photo ID:

• May be required for high-value or no-receipt claims.
  
  

💬 Tip: Scan or photograph receipts and store them digitally. Myer’s system may purge older purchase records after two years.

Myer aims to resolve warranty claims as efficiently as possible.

⏱ Immediate resolution (Day 0):

• Straightforward faults (e.g., defective small appliances or clothing issues) are often resolved the same day in-store.
  
  

🔍 Assessment phase (Days 1–10):

• Complex items may be sent for inspection by the manufacturer or authorised repairer.
  
  
• Expect updates within 1–2 weeks.
  
  

🔧 Repair timeline:

• Minor repairs: 7–14 days.
  
  
• Complex or imported parts: up to 4 weeks.
  ‍
  
• If repairs take “too long,” you can request a replacement or refund under ACL.
  
  

💳 Refund processing:

• Refunds are typically issued within 5–7 business days once approved.
  
  
• Card refunds may take a few days longer depending on your bank.
  
  

🚚 Bulky goods:

• Myer coordinates pick-up, repairs, or replacement delivery at no extra cost.
  
  

💬 Average resolution: 7–14 business days for most claims. Complex or manufacturer-managed repairs may take up to 4 weeks.