What is

Fantastic Furniture

's return policy?

Fantastic Furniture offers a 30-day change-of-mind return policy, giving customers peace of mind on their purchases.

To be eligible:

• The item must be unused, undamaged, and in original condition.
  
  
• You must return it within 30 days of receiving it.
  
  
• Bring proof of purchase (receipt or tax invoice) and a photo ID.
  
  

🛑 Exclusions (Non-returnable items):

• Mattresses (for hygiene reasons, unless faulty)
  
  
• Made-to-Order furniture (custom fabric or finish)
  
  
• As-is or clearance items
  
  
• Online exclusives or seasonal products (e.g. Christmas décor)
  
  
• Opened bedding and mattress protectors

📦 Items must be resellable - meaning clean, unassembled, and with all accessories. If you’ve used or damaged it, Fantastic Furniture may decline your return.

✅ Faulty or Damaged Products: The exclusions above don’t apply. If an item is defective, you’re protected under Australian Consumer Law, and Fantastic Furniture must repair, replace, or refund the product.

Returning to Fantastic Furniture is simple. Follow these steps:

1. Visit or Contact Your Local Store:
   
   
   • Take the product and your proof of purchase to any Fantastic Furniture store.
     
     
   • The team will inspect it and process your refund or exchange immediately.
     
     
2. For bulky items, call ahead to arrange a pickup (fees apply for change-of-mind returns).
   
   
3. Prepare Your Item:
   
   
   • Disassemble (if applicable) and repack safely.
     
     
   • Include all parts, manuals, and the completed return slip (available on their website).
     
     
4. Provide Proof of Purchase:
   
   
   • Bring your receipt or order confirmation.
     
     
   • A valid photo ID is also required for verification.
     
     
5. Choose Refund or Exchange:
   
   
   • Refunds go to your original payment method.
     
     
   • Exchanges are available for items of equal or greater value (you’ll pay any price difference).
     
     
6. Complete the Return:
   
   
   • If picked up, your refund is processed after inspection.
     
     
   • In-store returns are refunded instantly after approval.
     
     

💡 Tip: For online orders, contact Customer Care if you can’t return in-store. They’ll guide you through courier or warehouse returns.

🕐 30-Day Window:

• You must initiate a change-of-mind return within 30 days of delivery or pickup.
  

After 30 days, returns for change-of-mind are not accepted, but warranty and consumer guarantees still apply for faulty items.

✅ Condition Requirements:

• Item must be unused, undamaged, and clean.
  
  
• Keep all original parts, packaging, and manuals.
  
  
• Assembled or used items may be denied for return.
  
  

📦 Packaging:

• Original packaging helps the inspection process.
  
  
• If unboxed, ensure the item is well protected during return transit.
  
  

📄 Proof Required:

• Provide your receipt and ID.
  
  
• Staff may be able to look up your order if you purchased via a Fantastic Furniture account.
  
  

🚫 Delivery & Service Fees:

• Delivery and assembly fees are non-refundable for change-of-mind returns.
  
  
• Warranty repairs and faulty returns, however, include delivery refunds where applicable.
  

🚗 In-store Returns – Free: Return items to any Fantastic Furniture store for free. No fees, no restocking charge.

🚚 Home Pickup Service – Paid:

• You can book a pickup for bulky returns.
  
  
• Standard pickup fees apply (similar to the original delivery cost).
  
  
• Fees are paid upfront or deducted from your refund.
  
  

📦 Arrange Your Own Courier: You can hire your own courier if you prefer, but you’ll be responsible for costs and safe transit.

⚙️ Faulty or Damaged Products:‍

Fantastic Furniture covers all return or pickup costs when the return is due to a fault, damage, or delivery error. Never pay for shipping on defective items (contact Customer Care first).

🧾 Delivery Fee Policy:

• Initial delivery fees are non-refundable for change-of-mind.
  
  
• For defective or incorrect deliveries, Fantastic Furniture will refund delivery charges.
  

💳 How You’ll Be Refunded:

• Refunds go back to your original payment method.
  
  
• Afterpay, Zip, or PayPal purchases are refunded via those platforms.
  
  
• In-store cash refunds may be issued for smaller amounts.
  
  

⏱ Refund Timelines:

• In-store returns: Refunded immediately.
  
  
• Pickup/online returns: Processed after item inspection - typically within 5–10 business days.
  
  
• Afterpay/PayPal refunds may take slightly longer due to third-party processing times.
  
  

📨 Confirmation: You’ll receive an email once your refund is processed. Keep your return slip or receipt until funds appear in your account.

📉 Deductions:

• Pickup fees (if used) will be deducted.
  
  
• Delivery and assembly fees are not refunded for change-of-mind.
  
  
• Faulty-item refunds include all fees paid.