Had an issue with

Pandora

? Get a real response.

You can lodge a complaint with Pandora Australia through multiple channels:

• Phone: Call 1800 313 554 (Mon–Fri, 9am–5pm AEST) for immediate support.
  
  
• Online Form: Use the official contact form to submit complaint details (order number, product issue, desired resolution).
  
  
• Live Chat: Available on Pandora’s support site weekdays, 10am–4pm AEST. Agents can log your complaint and advise next steps.
  
  
• Email: Pandora routes complaints via the webform, but escalations can be sent to pac@pandora.net if other channels fail.
  
  
• In-Store: Visit any Pandora store and speak to a manager. Bring your receipt/proof of purchase for faster resolution.
  

💡 Tip: Always include order numbers, photos, and clear details to speed up the complaint process.

Pandora’s Customer Experience team manages all complaints in line with Australian Consumer Law. Here’s what to expect:

• Acknowledgement: Phone/chat complaints are confirmed instantly. Online submissions are usually acknowledged within a few business days.
  
  
• Investigation: Pandora staff review your issue, request supporting details, and check warranty/ACL eligibility.
  
  
• Resolution Offer: Depending on the case, you may be offered a repair, replacement, refund, or store credit.
  
  
• Communication: Resolutions are confirmed via email or phone, with timelines (e.g. refunds within 5–10 business days).
  
  
• Follow-up: Pandora ensures the agreed action is completed. Refunds arrive to your original payment or via gift card. Replacements are mailed or collected in-store.
  
  

Pandora emphasises fairness and compliance with consumer guarantees - especially for faulty products.

Recurring complaint themes include:

• Jewellery quality issues – clasps breaking, stones falling out, items tarnishing quickly.
  
  
• Warranty disputes – confusion over coverage, or being offered gift cards instead of refunds.
  
  
• Customer service frustrations – long wait times, no follow-up on promises, or inconsistent staff knowledge.
  
  
• Strict return rules – refusal of exchanges outside the 30-day period or on engraved/personalised items.
  
  
• Online shopping problems – missing items, wrong deliveries, poor packaging, or order delays.