Still waiting on a

Anytime Fitness

refund?

Anytime Fitness clubs operate under a mix of Australian Consumer Law (ACL) and contract-based refund rules. Here’s when refunds are approved and when they’re not.

✔ 7-Day Cooling-Off Period (Full Refund)

New members can cancel within 7 days of joining and receive a full refund of:

• Joining fees
  
  
• Upfront membership fees
  

Access key fobs must be returned, otherwise a small fee may be charged.

This applies nationally (some states legally require 48 hours; Anytime standardises at 7 days).

✔ Prepaid Membership Refunds (Medical Conditions)

If you prepaid for a fixed term (e.g., 6 or 12 months upfront), you may receive a pro-rata refund if you cancel early due to:

• Serious illness
  
  
• Permanent injury
  
  
• Medical incapacity
  

Requires:

• A doctor’s certificate
  
  
• Payment of an admin fee (typically equal to 30 days’ dues)
  
  

✔ Relocation Refunds or Contract Cancellation

If you move 15+ km from any Anytime Fitness club, you’re generally allowed to cancel without the usual high penalties.

Requires:

• Proof of new address
  
  
• 30 days’ notice
  

This can also apply for military postings and remote work assignments.

✔ End-of-Term Cancellations

Once you’ve completed your minimum term (usually 12 months), you can cancel with:

• 30 days’ written notice, and
  
  
• Any prepaid unused dues refunded
  

No penalty applies once the contract term is complete.

❌ When Refunds Are Not Approved

You typically won’t get a refund if:

• You simply changed your mind after 7 days
  
  
• You quit mid-contract without a valid reason
  
  
• You were unhappy with the gym but didn’t meet medical/relocation criteria
  
  
• You refuse to provide required documentation
  
  
• You don’t return the access fob (you may be charged for it)
  
  

Standard Anytime contracts charge an early cancellation fee, usually the greater of 50% of remaining dues or 30 days’ fees.

✔ ACL Rights Still Apply

If a club closes, fails to provide services, or misleads you, you may be entitled to a refund under Australian Consumer Law, regardless of the contract.

The refund process starts with your home club (the club you initially joined), not a random location.

1. Cancel in Writing (Mandatory)

Send a written cancellation via:

• Email to your home club, or
  
  
• The official cancellation form: https://www.anytimefitness.com/en-au/submit-cancellation-request
  

Include your: Full name, Membership ID, reason for cancellation, and evidence if applying under medical/relocation clauses.

Never rely on a verbal cancellation, always document it.

2. Provide Supporting Documents (If Required)

Depending on your reason:

• Medical → doctor’s certificate
  
  
• Relocation → proof of new address (utility bill, lease)
  
  
• Financial hardship → supporting documentation (case-by-case)
  

Providing evidence upfront speeds up approval dramatically.

3. Serve Your 30-Day Notice Period

For most Anytime Fitness cancellations outside the cooling-off period, a 30-day notice applies.

That means:

• One final billing cycle
  
  
• Gym access during the paid period
  

Cooling-off period cancellations do not require notice.

4. Return Your Access Key Fob

Return your key before your membership end date to avoid:

• Fob replacement fees
  
  
• Cancellation delays
  
  
• Refund holds
  

5. Request Written Confirmation

Ask for official written confirmation stating:

• Your contract end date
  
  
• Any remaining charges
  
  
• Whether a refund applies
  
  
• When the refund will be processed
  

If you don’t receive confirmation → follow up immediately.

6. Escalate if Needed

If your home club is slow or unresponsive, contact Anytime’s Member Support:

• membersolutions@anytimefitness.com.au
• DebitSuccess Billing (for direct debit issues): 1800 917 476

Cooling-Off Refunds

Typically refunded within 7–14 business days after cancellation approval. Many members report faster refunds, often within a week.

Pro-Rata Refunds (Prepaid Contracts)

If medically approved or relocation-eligible, pro-rata refunds are typically issued:

• Within 2 weeks of membership termination
  
  
• As long as all documentation is supplied
  

Direct Debit Members

Your final direct debit may be charged during the 30-day notice. This is not refundable, as it covers your final access period.

Refund Processing Times

Once Anytime Fitness submits your refund:

• Banks: 1–5 business days
• DebitSuccess: within one billing cycle
  
  
• EFT refunds for prepaid memberships: 1–7 business days
  
  

Delayed Refund?

If more than 2 weeks have passed since confirmation:

• Email your club
  
  
• Contact Member Solutions
  
  
• Provide your cancellation proof + receipt
  

Most delays happen due to missing documentation or admin errors.

Anytime Fitness refunds via the same payment method you originally used.

Refund Types

• Direct debit → returned to bank account
  
  
• Credit/debit card → refunded to card
  
  
• Prepaid term → refunded via card or EFT
  
  
• Cash (rare) → usually refunded via EFT
  
  
• Key fob deposit → refunded once fob is returned
  

Anytime Fitness does not issue store credit or gift cards.

If Original Payment Method Is Closed

You may be asked to provide:

• New card
  
  
• Bank account details
  
  
• Written permission to reroute the refund
  

1. Cancellation Not Processed (No Paper Trail)

Members who cancel verbally often keep getting charged. Always cancel in writing.

2. Charged After Cancellation

Admin errors happen, some members were charged for months post-cancellation. Monitor your bank statements and escalate immediately.

3. Contract Notice Period Confusion

Some think freezing a membership = no notice needed. This is incorrect, many clubs require you to unfreeze and then serve the 30 days.

4. Early Cancellation Fees Misunderstood

Members sometimes expect unused months refunded, but mid-contract cancellation usually triggers fees, not refunds.

5. Missing Access Fob Delays Refunds

Not returning your fob can delay refund processing or incur fees.

6. Unresponsive Franchise Staff

Every club is franchised. Some are more helpful than others. Escalate to head office if needed.