What is

Anaconda

's return policy?

Anaconda allows change-of-mind returns within 28 days of purchase, as long as the item is:

• In original condition
  
  
• Unused, unworn, and in original packaging
  
  
• Accompanied by proof of purchase (receipt or invoice)
  
  

🛑 Non-returnable items include:

• Underwear/swimwear (if hygiene seals are removed)
  
  
• Clearance items
  
  
• Digital products (e.g., maps or downloads)
  
  
• Gift cards, bike components/services, perishables, special/custom orders
  
  

📌 For faulty products, you are protected by Australian Consumer Law. Anaconda must offer a refund, repair, or replacement if the item is defective or not fit for purpose.

⚠️ Some items (like unboxed bikes or electronics) require assessment before refund approval. Unboxed bikes may incur a 10% inspection fee.

You have three return options with Anaconda:

1. In-Store Returns (Fastest)

• Bring the product in original condition + your receipt
  
  
• Visit any Anaconda store
  
  
• Staff will inspect and process refund or exchange on the spot
  
  

2. Mail Return for Online Orders

• Ensure your item qualifies (under 105cm/22kg)
  
  
• Go to the AusPost Returns Portal via Anaconda's Help Centre
  
  
• Generate and print your label or use the barcode at the post office
  
  
• Include your invoice in the package
  
  
• Drop it at any Australia Post location
  
  

3. Contact Customer Service

• For large or bulky items (e.g. tents, fridges), submit a help request or call 1300 558 990
  
  
• Customer Care can help arrange courier pickup or offer support for damaged/faulty items

📌 Tip: Delivery fees are not refunded for change-of-mind returns. You’ll only receive the item price unless the issue is Anaconda’s fault.

🕐 28-Day Return Window

• Returns must be initiated within 28 days of purchase (or delivery for online orders)
  
  

✅ Original Condition Requirements

• Items must be unused, in original packaging, with all accessories and manuals intact
  
  
• Clothing must have tags on; electronics should not be unsealed
  
  

📄 Proof of Purchase Required

• Bring a printed or digital receipt, invoice, or order confirmation
  
  
• Anaconda may request ID for returns to track fraud or high-volume return activity
  
  

⚖️ Change of Mind vs Faulty Items

• 28-day limit applies to change-of-mind only
  
  
• Faulty items can be returned at any time within a reasonable period and warranty coverage
  
  

🔍 Inspection Fees May Apply

• For complex or high-value items (e.g. unboxed bikes), a 10% fee may apply
  
  
• Returns may be denied if item shows signs of use, damage, or tampering

📦 Change of Mind:

• You pay for return shipping
  
  
• Original delivery fees are non-refundable
  
  
• In-store returns are free (no shipping or restocking fees)
  
  

📦 Faulty or Incorrect Items:

• Anaconda covers shipping or arranges free courier pickup
  
  
• Contact Customer Care before sending anything back
  
  

📦 Large/Bulky Products:

• Courier pickup may be arranged
  
  
• Pickup fees apply for change-of-mind, but not for faulty item returns
  
  

📌 Pack Securely:

• Include all accessories and receipts
  
  
• Keep your return tracking number. Anaconda is not responsible for lost returns
  

💰 How Refunds Are Issued:

• To the original payment method only
  
  
  • Credit card → refunded to that card
    
    
  • Afterpay → refund handled via Afterpay
    
    
• Refunds can’t be made to a different account
  
  

⏱ Processing Times:

• In-store refunds: Often instant (bank may take 1–3 days to show funds)
  
  
• Mail returns: Processed within a few business days after inspection
  
  

🧾 Tips to Ensure Fast Refunds:

• Keep your return tracking
  
  
• Check for email confirmation once refund is processed
  
  
• If no update within 7 days of delivery, contact Customer Care
  
  

⚠️ Partial Refunds:

• If you’re returning one item from a larger order, you’ll get back just that item’s value (minus any non-refundable shipping fees)
  
  
• If you exchanged for a cheaper item, you’ll be refunded the difference