Still waiting on a

StarTrack

refund?

StarTrack accepts returns for products that are faulty, damaged, or misdescribed. Change-of-mind returns are not accepted. To qualify for a return and refund:

• Provide proof of purchase (invoice or receipt).
  
  
• Item must be faulty, misrepresented, or damaged.
  
  
• Issue not due to misuse or post-delivery damage.
  

Under Australian Consumer Law, you're entitled to remedies (refund, replacement, repair) for major faults, regardless of StarTrack’s own policies. StarTrack may refuse returns if issues result from improper use or after-delivery damage.

Here's a step-by-step guide to initiate your refund with StarTrack:

Step 1 – Contact StarTrack Immediately:

• Phone: 📞 13 23 45 during business hours.
  
  
• Provide your order details, proof of purchase, and explain the issue clearly.
  
  

Step 2 – Submit Online Claim (StarTrack Shop Orders):

• Log in to your StarTrack Shop account.
  
  
• Navigate to "Links and Forms" and select "Create a Claim" to officially lodge your return.
  
  

Step 3 – Follow StarTrack’s Instructions:

• StarTrack may provide a prepaid return label, schedule courier pickup, or instruct you to return via Australia Post/StarTrack.
  
  
• Carefully follow packaging guidelines to avoid delays.
  
  

Step 4 – Package & Return the Item:

• Securely pack your item, ideally in original packaging, with all accessories.
  
  
• Attach provided labels and either post or wait for scheduled pickup.
  
  
• Retain tracking or proof of postage until the refund is complete.
  
  

Note for Business Customers: For transit warranty or business account claims, follow specific B2B procedures through the Business Support Portal.

StarTrack processes refunds once returned items pass inspection, verifying faults or damage. Typically:

• Inspection & Approval: Completed soon after item receipt.
  
  
• Refund Issued: Generally processed within a few business days post-approval. Most customers receive refunds within 1–2 weeks after returning the item.
  

If you receive no updates after returning your item, proactively contact StarTrack support.

StarTrack typically refunds using the original payment method:

• Credit Card Refund: Refunds go back to the card used at purchase.
  
  
• Other Methods: Refunds issued to the original payment account (e.g., bank account if originally paid via direct debit).
  

StarTrack adheres strictly to refunding the original payment source, ensuring secure, traceable refund transactions.

Customers commonly encounter these challenges:

• No Change-of-Mind Returns: Misunderstanding return eligibility. StarTrack only accepts faulty or misrepresented products.
  
  
• Return Shipping Costs: Customers typically bear return postage costs unless explicitly provided with a prepaid label.
  
  
• Delayed Communication: Customers occasionally report slow or unclear updates. To manage this, always document and chase responses if needed.
  
  
• Denied Claims: StarTrack denies claims when products are misused or not genuinely faulty. Clearly document faults to avoid misunderstandings.