Think Amazon should've price matched? Let's find out.
Amazon price match eligibility criteria - what qualifies for a match?
Amazon Australia does not offer price matching for competitor prices on any product, in any category.
The only exception is Amazon’s Pre-Order Price Guarantee:
- If you pre-order an item sold by Amazon AU and the price drops before it ships, you’ll automatically pay the lower price.
Otherwise:
- Amazon AU does not match competitor prices, even if the exact same item is cheaper elsewhere.
- You cannot request a post-purchase refund if Amazon’s own price drops.
📌 Bottom line: Prices on Amazon are set dynamically based on market trends. There’s no traditional “match” or adjustment process available.
How to request a price match at Amazon
You can’t officially request a price match, but here are your options:
- “Tell Us About a Lower Price”: Some product pages offer this feature. You can report a competitor’s price, but this is not a request tool. It’s just feedback for Amazon’s pricing team.
- Contact Customer Service: You can ask, but reps will typically say no. In rare cases, they may offer a courtesy credit, but it’s entirely discretionary and unofficial.
- Return and Reorder: If Amazon drops the price or you find it cheaper elsewhere and you’re still within the return window, you can return the item and re-buy it at the lower price. This isn’t a price match, it’s a workaround using Amazon’s standard return policy.
🧠 Pro tip: Always check prices before purchase. Once your order is placed, the price is locked in, even if it drops minutes later.
Amazon accepted competitors & required proof
Exclusions & limitations - when price matches are not allowed at Amazon
Amazon requests sent through Ajust
Recent Amazon price match experiences
Rare one-time credit: One customer asked nicely in chat after seeing a lower price elsewhere. While reps reiterated the no-match policy, they offered a $60 goodwill credit as a loyalty gesture. These are rare.
Common experience: Most shoppers report being told to return the item and reorder at the new price. Amazon does not refund the difference, even for their own price changes - unless it's a pre-order item.
Official Amazon Price Match Policies & Support Links
Amazon Price Match FAQs
Does Amazon Australia offer price matching with competitors?
No, Amazon Australia does not offer price matching with any competitors. Even if the same item is cheaper elsewhere, Amazon AU will not match the price. The only exception is their Pre-Order Price Guarantee, where you’ll automatically pay the lowest price if it drops before shipping.
Can I get a refund if Amazon drops the price after I buy?
No, Amazon Australia does not offer post-purchase refunds for price drops. Once you place an order, the price is locked in - even if it drops minutes later. Your only option is to return the item within the return window and reorder it at the lower price.
What is Amazon’s Pre-Order Price Guarantee and how does it work?
If you pre-order an item sold by Amazon AU and the price drops before it ships, you'll pay the lowest price automatically. This is the only price protection Amazon AU offers. It applies only to items sold directly by Amazon AU and only before the item ships.
Can I still try to request a price match from Amazon?
Technically, no - but you can try indirect options like “Tell Us About a Lower Price” or contacting support. While rare, some customers have reported receiving goodwill credits. More often, reps will suggest returning the item and reordering. These are workarounds, not official policies.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.