Not sure if you can return your

Shaver Shop

purchase?

Shaver Shop offers a 21-day change-of-mind return policy on most products, provided the item is unused, unopened, and in original packaging. Because Shaver Shop sells personal care and hygiene products, the “unused” requirement is strictly enforced.

✔ Change-of-Mind Returns (21 Days)

You can return or exchange your item within 21 days if:

• It is unopened and unused
  
  
• All packaging, accessories, and manuals are intact
  
  
• You can provide proof of purchase

Gift cards are not eligible for change-of-mind returns.

More info: https://www.shavershop.com.au/returns/

✔ Faulty or Misdescribed Products (Consumer Guarantees)

Under Australian Consumer Law, you can return a product if it:

• Is faulty or defective
  
  
• Is unsafe
  
  
• Is not as described
  
  
• Doesn’t do what it’s meant to do
  

If the issue is major, you may choose a refund or replacement. If it’s minor, Shaver Shop may repair or replace it within a reasonable timeframe.

Shaver Shop requires proof of purchase for any faulty return.

More about ACL: https://www.shavershop.com.au/returns/

✔ Manufacturer Money-Back Trials

Some brands (e.g., Philips, Braun, Panasonic) offer 30–100 day satisfaction guarantees. These are handled directly by the manufacturer, not Shaver Shop.

Example Panasonic promotions: https://promotions.panasonic.com.au/

If your item includes a brand-specific trial guarantee:

• Follow the manufacturer’s instructions
  
  
• Submit the claim through their website or form
  
  
• Send the product to the manufacturer’s nominated address
  
  

❌ Exclusions

Shaver Shop generally cannot accept:

• Used grooming or hygiene items (unless faulty)
  
  
• Opened items returned simply because you “didn’t like it”
  
  
• Gift cards and vouchers for refund or exchange
  

1. Return In-Store (Fastest & Free)

Bring the item to any Shaver Shop store with:

• Proof of purchase
  
  
• Original packaging
  
  
• All accessories
  

Staff will inspect the product and process:

• A refund (if eligible), or
  
  
• An exchange

This is the quickest way to resolve most returns.

Store locator: https://www.shavershop.com.au/store-locator/

2. Return by Mail (Online Orders Only)

If you purchased online and cannot reach a store, contact customer service first.

Contact Customer Service

• Phone: 1300 742 837
  
  
• Email: support@shavershop.com.au
  
  
• Contact page: https://www.shavershop.com.au/contact-us/
  

They will:

• Confirm your eligibility
  
  
• Provide instructions
  
  
• Give you a return reference/RMA if needed
  
  

Steps for Postal Returns

1. Prepare your item
   
   
   • Include all components
     
     
   • Pack securely in original packaging
     
     
2. Include your documentation
   
   
   • Receipt or order confirmation
     
     
   • Any return form or RMA provided
     
     
3. Post the item
   
   
   • Send to the returns address provided by customer service
     
     
   • Use a trackable service
     
     
   • Keep your tracking number
     
     

Manufacturer Trial Program Returns

If your product has a manufacturer “money-back guarantee,” follow the brand’s process. These refunds do not go through Shaver Shop.

⏱ 21-Day Return Window

For change-of-mind returns:

• You must return your item within 21 days of purchase/delivery
  
  
• Items must be unopened and unused

This window is strict. Shaver Shop rarely extends it, even for holidays.

Item Condition Requirements

To qualify for a change-of-mind return, items must be:

• Unopened
  
  
• Unused
  
  
• In original, undamaged packaging
  
  
• Complete with all accessories
  

Hygiene-based products (shavers, trimmers, toothbrushes, epilators, etc.) cannot be returned once used unless faulty.

Faulty Items (No Time Limit Under ACL)

Faulty goods can be returned at any reasonable time, depending on the product’s expected lifespan and warranty.

Report faults as soon as possible. Shaver Shop will either:

• Replace
  
  
• Repair
  
  
• Or refund (for major faults)
  
  

Manufacturer Trials

Manufacturer money-back guarantees can extend to 30, 60, or even 100 days depending on brand. These are separate from Shaver Shop’s 21-day policy and follow the manufacturer’s timeline.

✔ Free In-Store Returns

Returning in-store is always free.

✔ Postal Returns (Change of Mind)

If returning by mail:

• You pay the return postage
  
  
• Shaver Shop does not provide free return labels
  
  
• Use a trackable service
  
  

Shaver Shop’s policy states customer-paid postage for most promotional/trial returns: https://www.shavershop.com.au/terms-conditions/

✔ Faulty Item Returns

If your item is faulty:

• Shaver Shop may provide a reply-paid label
• OR reimburse your postage
  
  
• OR direct you to return in-store for free
  

Under consumer law, retailers must cover return costs for faulty products.

✔ Exchanges

For exchanges via mail:

• You may need to pay return postage
  
  
• Replacement items are often shipped free if due to a fault
  

Refund Method

Refunds go back to your original payment method, including:

• Credit/debit card
  
  
• PayPal
  
  
• Gift card (refunded to a new gift card)
  
  
• Cash (for in-store cash purchases)
  
  

Refund Timelines

In-store returns:

• Refund processed immediately at the counter
  

Postal returns:

• Refund processed a few business days after Shaver Shop receives and inspects the item
  
  
• Banks may take 2–5 business days to display the refund
  

Expect 1–2 weeks total from the time you post the item.

Exchanges

In-store:

• Swapped immediately, with price differences refunded or charged
  
  

Online:

• Replacement shipped once the original item is received and approved
  
  

Manufacturer Trial Refunds

These refunds are handled directly by the brand, not Shaver Shop.
Payment is typically via bank transfer or cheque.