Experiencing EnergyAustralia outages? You’re not alone.
Is There an Outage with EnergyAustralia Right Now?
How to check EnergyAustralia outage status
Stay updated with EnergyAustralia’s official tools:
- EnergyAustralia’s Outage Page:
Visit their Outages, Faults & Emergencies page for official outage status. - Verify with Your Distributor:
Use the Distributor Search Tool to identify your local electricity distributor, such as Ausgrid or Essential Energy. Check the distributor’s outage map for real-time updates in your suburb. - EnergyAustralia App:
Log into your account on the EnergyAustralia app to receive personalised outage alerts or directions for further actions. - Third-Party Outage Trackers:
Check independent trackers like Downdetector for crowd-sourced reports to cross-reference any widespread issues. - Social & News Updates:
During major outages, monitor local news or EnergyAustralia's official Twitter (@EnergyAustralia) for timely updates and restoration timelines.
How to report a EnergyAustralia outage
For fastest response during outages or emergencies:
- Safety First: If you notice fallen power lines, sparks, or smell gas, immediately call 000 for emergency assistance.
- Contact Your Distributor:
Locate your distributor’s outage hotline number via your EnergyAustralia bill or use their Distributor Lookup Tool. Report your outage directly to distributors like Ausgrid (NSW) or Energex (QLD). - Notify EnergyAustralia if Needed:
Typically, the distributor manages outage restorations. However, if experiencing prolonged outages, inform EnergyAustralia at 133 466 (Mon–Fri, 8am–7pm AEDT) to ensure they're aware and can liaise as necessary. - Reporting Other Issues:
For outages specific to EnergyAustralia’s services (website, account, or app issues), contact their customer care directly at 133 466 for IT support. - Life Support Customers:
If you're registered for life support equipment, immediately inform your distributor’s emergency line and also notify EnergyAustralia for additional support. Ensure your emergency backup plan is activated.
Recent EnergyAustralia Outages & Causes
Recent major outages impacting EnergyAustralia customers include:
- July 2, 2025 – NSW Coast Storm:
A severe coastal storm led to 35,000+ customers experiencing outages across Sydney, Central Coast, and Hunter regions due to high winds and fallen trees. Crews from Ausgrid, Endeavour Energy, and Essential Energy quickly responded, restoring power to most customers by the evening, with some local issues resolved by the next day. - March 7, 2025 – Cyclone Alfred (NSW):
Torrential rain and gale-force winds disrupted power to over 35,000 customers in Northern NSW. Essential Energy managed restoration efforts amidst flooding, with extended repair timelines for severely impacted communities. - February 13–14, 2024 – Victorian Storm:
Hurricane-force winds and lightning caused the collapse of six transmission towers near Geelong, affecting over 500,000 customers. Extensive infrastructure damage required several days for complete restoration. - Network Equipment Failures:
In June 2025, an EnergyAustralia-owned generator (Yallourn Unit 3) faced extended downtime, highlighting risks associated with ageing infrastructure. - Localised Issues:
Routine smaller outages, often caused by incidents like vehicle accidents, transformer faults, or wildlife interference, typically resolved within hours by local distributors.
How long does it take for EnergyAustralia to fix an outage?
Resolution times vary by outage severity:
- Minor Outages:
Routine local outages typically resolved in 2–4 hours. Customers experiencing longer-than-usual delays may qualify for Guaranteed Service Level rebates. - Moderate Outages:
Regional incidents like July 2025's NSW storm saw restoration within 12–18 hours for most customers, with emergency crews working continuously. - Major/Widespread Outages:
Events like Cyclone Alfred (2025) or Victoria’s 2024 storms saw power restorations spanning several days to a week due to severe infrastructure damage, prioritising critical facilities first. - Communication:
EnergyAustralia and distributors regularly update restoration estimates on official outage maps. Keep checking for the latest ETAs every few hours. - Gas Outages:
Typically resolved within a day. Always follow safety advice and await official clearance before restarting appliances.
Official EnergyAustralia Outage Resources & Links
- EnergyAustralia Outage Info: Outages, Faults & Emergencies
- Find Your Distributor: Distributor Lookup Tool
- Customer Support: Call 133 466 (Mon–Fri, 8am–7pm AEDT) or use Contact Us for chat and WhatsApp support.
- Live Twitter Updates: Follow @EnergyAustralia for outage announcements.
- Downdetector: EnergyAustralia Status
- Power Outage Checklist: How to Handle a Power Outage
EnergyAustralia reports submitted through Ajust
My factory lost all power early in the morning when a green box failed, and it took almost the whole day for a crew to arrive. Production stopped, staff went home, and we faced a big financial hit. This is the second time the same equipment has failed, and the delays are just not acceptable. - John
My power was cut three days earlier than it should have been, making it impossible to finish moving out and cleaning on time. I spent an hour on the phone with no resolution, and now I’m facing extra rent costs because of their mistake. - Graeme
After paying my overdue bill, I expected my gas to be reconnected quickly. Instead, I was told it was already on, while the distributor said EnergyAustralia hadn’t even requested the meter lock removal. Four days without gas meant no hot water, no cooking, and a huge hit to my small business. - Jason
EnergyAustralia Outage FAQs
How can I check the current EnergyAustralia outage status?
You can check an EnergyAustralia outage by visiting their Outages, Faults & Emergencies page or using their app for personalised updates. For the most accurate details, confirm with your electricity distributor’s outage map using the Distributor Lookup Tool. In major outages, monitor EnergyAustralia’s Twitter and local news for restoration timelines. Cross-check with third-party trackers like Downdetector if you suspect a wider network issue. This helps you get verified information quickly without relying on a single source.
What’s the fastest way to report an EnergyAustralia outage?
The quickest method is to contact your local electricity distributor directly using the number on your bill or the Distributor Lookup Tool. They manage outage repairs, so you’ll reach the team responsible for fixing the problem. If it’s an emergency like fallen power lines or sparks, call 000 immediately. For prolonged issues, also notify EnergyAustralia on 133 466 so they can liaise with the distributor. Life support customers should always call both their distributor and EnergyAustralia without delay.
How long does it usually take EnergyAustralia to restore power after an outage?
Minor outages are often resolved within 2-4 hours, while moderate storms may take 12-18 hours. Major events like severe storms or cyclones can require several days to a week due to infrastructure damage, with critical facilities prioritised first. EnergyAustralia and distributors post regular updates and estimated restoration times on official outage maps, so check these every few hours for the most accurate timelines. Gas outages are generally fixed within a day once safe conditions are confirmed.
What are the main causes of EnergyAustralia outages?
Outages can be caused by severe weather, network equipment failures, or local incidents. Recent examples include storms in NSW and Victoria that damaged power lines and transmission towers, affecting thousands of customers. Equipment faults, ageing infrastructure, and accidents like vehicle impacts on poles can also trigger outages. Wildlife interference occasionally causes short-term disruptions. Knowing the cause can help you anticipate restoration times, as severe weather events typically take longer to fix than localised technical faults.
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