Experiencing

EnergyAustralia

outages? You’re not alone.

 Stay updated with EnergyAustralia’s official tools:

• EnergyAustralia’s Outage Page:
  Visit their Outages, Faults & Emergencies page for official outage status.
  
  
• Verify with Your Distributor:
  Use the Distributor Search Tool to identify your local electricity distributor, such as Ausgrid or Essential Energy. Check the distributor’s outage map for real-time updates in your suburb.
  
  
• EnergyAustralia App:
  Log into your account on the EnergyAustralia app to receive personalised outage alerts or directions for further actions.
  
  
• Third-Party Outage Trackers:
  Check independent trackers like Downdetector for crowd-sourced reports to cross-reference any widespread issues.
  
  
• Social & News Updates:
  During major outages, monitor local news or EnergyAustralia's official Twitter (@EnergyAustralia) for timely updates and restoration timelines.
  

 For fastest response during outages or emergencies:

• Safety First: If you notice fallen power lines, sparks, or smell gas, immediately call 000 for emergency assistance.
  
  
• Contact Your Distributor:
  Locate your distributor’s outage hotline number via your EnergyAustralia bill or use their Distributor Lookup Tool. Report your outage directly to distributors like Ausgrid (NSW) or Energex (QLD).
  
  
• Notify EnergyAustralia if Needed:
  Typically, the distributor manages outage restorations. However, if experiencing prolonged outages, inform EnergyAustralia at 133 466 (Mon–Fri, 8am–7pm AEDT) to ensure they're aware and can liaise as necessary.
  
  
• Reporting Other Issues:
  For outages specific to EnergyAustralia’s services (website, account, or app issues), contact their customer care directly at 133 466 for IT support.
  
  
• Life Support Customers:
  If you're registered for life support equipment, immediately inform your distributor’s emergency line and also notify EnergyAustralia for additional support. Ensure your emergency backup plan is activated.
  

 Recent major outages impacting EnergyAustralia customers include:

• July 2, 2025 – NSW Coast Storm:
  A severe coastal storm led to 35,000+ customers experiencing outages across Sydney, Central Coast, and Hunter regions due to high winds and fallen trees. Crews from Ausgrid, Endeavour Energy, and Essential Energy quickly responded, restoring power to most customers by the evening, with some local issues resolved by the next day.
  
  
• March 7, 2025 – Cyclone Alfred (NSW):
  Torrential rain and gale-force winds disrupted power to over 35,000 customers in Northern NSW. Essential Energy managed restoration efforts amidst flooding, with extended repair timelines for severely impacted communities.
  
  
• February 13–14, 2024 – Victorian Storm:
  Hurricane-force winds and lightning caused the collapse of six transmission towers near Geelong, affecting over 500,000 customers. Extensive infrastructure damage required several days for complete restoration.
  
  
• Network Equipment Failures:
  In June 2025, an EnergyAustralia-owned generator (Yallourn Unit 3) faced extended downtime, highlighting risks associated with ageing infrastructure.
  
  
• Localised Issues:
  Routine smaller outages, often caused by incidents like vehicle accidents, transformer faults, or wildlife interference, typically resolved within hours by local distributors.
  

 Resolution times vary by outage severity:

• Minor Outages:
  Routine local outages typically resolved in 2–4 hours. Customers experiencing longer-than-usual delays may qualify for Guaranteed Service Level rebates.
  
  
• Moderate Outages:
  Regional incidents like July 2025's NSW storm saw restoration within 12–18 hours for most customers, with emergency crews working continuously.
  
  
• Major/Widespread Outages:
  Events like Cyclone Alfred (2025) or Victoria’s 2024 storms saw power restorations spanning several days to a week due to severe infrastructure damage, prioritising critical facilities first.
  
  
• Communication:
  EnergyAustralia and distributors regularly update restoration estimates on official outage maps. Keep checking for the latest ETAs every few hours.
  
  
• Gas Outages:
  Typically resolved within a day. Always follow safety advice and await official clearance before restarting appliances.
  

• EnergyAustralia Outage Info: Outages, Faults & Emergencies
  
  
• Find Your Distributor: Distributor Lookup Tool
  
  
• Customer Support: Call 133 466 (Mon–Fri, 8am–7pm AEDT) or use Contact Us for chat and WhatsApp support.
  
  
• Live Twitter Updates: Follow @EnergyAustralia for outage announcements.
  
  
• Downdetector: EnergyAustralia Status
  
  
• Power Outage Checklist: How to Handle a Power Outage