Not sure if you can return your

OPSM

purchase?

OPSM allows customers to return most eyewear purchases within 30 days under its Satisfaction Guarantee.

✅ Change-of-Mind Returns

You can return or exchange most eyewear (including glasses, sunglasses, and frames) within 30 days of purchase as long as items are:

• Unused and undamaged
  
  
• In original packaging with tags, accessories, and case intact
  
  
• Accompanied by a receipt or proof of purchase

🚫 Exclusions

Some items are excluded from change-of-mind returns:

• Contact lenses, eye drops, and solutions (for hygiene reasons)
  
  
• Custom prescription lenses and hearing devices
  
  
• Gift cards and vouchers
  
  

Faulty or defective items are still eligible for return under warranty or Australian Consumer Law protections.

🛠 Defective Items

OPSM covers all eyewear under a 24-month manufacturer’s warranty for defects (excluding normal wear and tear). If your item is faulty, you’re entitled to a repair, replacement, or refund (even beyond the 30-day window).

📄 Proof of Purchase

You must provide a receipt, order confirmation, or online invoice. OPSM only accepts returns in the country of purchase, so Australian purchases must be returned within Australia.

OPSM offers two easy return options: in-store or by mail.

1. In-Store Returns (Fastest Method)

• Bring your item and proof of purchase to any OPSM store.
  
  
• The team will inspect the item and process your refund or exchange immediately.
  
  
• In-store returns are free and processed on the spot.
  
  

💡 Tip: Check the OPSM Store Locator before visiting, especially for specialty items like Ray-Ban Stories.

2. Mail Returns (Free Postal Return)

You can return online orders for free via Australia Post.

Steps:

1. Request a Return Label:
   Contact OPSM Customer Care via Contact Us and select “Returns and warranty.” You’ll receive a free prepaid return label via email.
   
   
2. Pack the Item:
   Include all accessories, cases, cleaning cloths, warranty cards, and your completed return form. Pack securely using the original or a sturdy box.
   
   
3. Send It Back:
   Attach the provided prepaid label and drop off at any Australia Post location. Keep your tracking number. Customers are responsible for the package until OPSM confirms receipt.
   
   
4. Confirmation:
   OPSM will email you once your return is received and processed.
   
   

3. Special Product Categories

• Prescription Glasses: Eligible for 30-day returns, even with custom lenses. OPSM may remake lenses or offer alternatives.
  
  
• Contact Lenses: Only returnable if defective or incorrect (contact Customer Care first).
  
  
• Smart Glasses (Ray-Ban Stories): Must include charging case and cables, and be factory reset before returning.
  
  
• In-Store Purchases: Return to any OPSM store with proof of purchase (not by mail).
  

⏱ Return Window

• 30 days for change-of-mind returns (from purchase or delivery date).
  
  
• Allow 5 days for postal delivery if mailing your return.
  
  
• Defective items can be returned beyond 30 days under the 24-month warranty.
  
  

🧴 Condition Requirements

• Must be in original sellable condition (no scratches, wear, or missing accessories).
  
  
• Tags and stickers must remain attached.
  
  
• OPSM may refuse refunds if the product is used or damaged.
  
  

🧾 Proof of Purchase

Always bring or include your receipt, tax invoice, or order number.

📦 Packaging

Use original packaging whenever possible. If returning by mail, ensure secure packaging and padding. OPSM is not responsible for damage or loss in transit.

🔍 Warranty Returns

• OPSM’s 24-month warranty covers manufacturing defects.
  
  
• Repairs or replacements are handled free of charge under warranty.
  
  
• Faulty items deemed a major failure may be refunded in full per Australian Consumer Law.
  

🚚 Free Return Shipping

All eligible returns within 30 days include free return shipping. Use the prepaid Australia Post label provided by OPSM to mail your item back.

💵 Free In-Store Returns

Returns to any OPSM store are free of charge — no restocking or handling fees.

🧾 OPSM Covers Faulty or Wrong Items

If the item is faulty, damaged, or incorrect, OPSM covers all return costs and will replace or refund at no cost to you.

⚠️ Customer-Paid Returns (Rare)

You might only pay shipping if you return outside the 30-day window or use your own courier instead of OPSM’s free label.

📦 Tracking

All prepaid labels are trackable. Keep your tracking number to confirm delivery and refund progress.

💳 Refund Method

Refunds are issued via your original payment method:

• Credit/debit card → refunded to that card
  
  
• PayPal/Afterpay → refunded via those services
  
  
• Gift cards → reissued as a new gift card or store credit
  
  

⏱ Processing Time

• In-store: Usually processed immediately (1–3 days to appear in account).
  
  
• Mail returns: Processed within 7 business days of arrival.
  
  
• Allow an additional 3–5 business days for your bank or payment provider to finalise the transaction.
  
  

📧 Notifications

OPSM will email you once your refund is processed. Check your payment provider for confirmation.

⚠️ Exceptions

• Cash purchases are refunded to a card or via cheque (not in cash).
  
  
• Partial refunds may apply if items are missing parts or show signs of use.
  
  
• Original express delivery fees are non-refundable (if applicable).
  
  

🔁 Exchanges

• In-store: Instant exchange possible (e.g., swap for another frame).
  
  
• Online: Return for a refund, then place a new order.