What is Aramex's return policy?
Can you return an item to Aramex? Check eligibility first
Aramex Australia facilitates returns for items that meet both the retailer’s return policy and Aramex’s carriage terms. To qualify for a return:
- Within the retailer’s window: Most merchants allow returns within ~30 days of delivery.
- Condition: Items must be unused, undamaged, and in their original packaging with accessories.
- Prohibited items: Aramex cannot carry dangerous goods, perishables, or oversized parcels (over 25 kg or > 2 m per side).
- Valid return label: You must use an authorised Aramex return label or tracking ID issued by the retailer.
✅ Quick Tip: Check that your item is eligible before booking a pickup to avoid delays or rejection.
How to return an item to Aramex
Returning an item with Aramex is simple and fully trackable through their online portal.
- Initiate your return: Find your Aramex label or tracking number in your delivery confirmation.
- Access the returns portal: Go to AramexConnect Returns or your retailer’s unique link.
- Enter your shipment details: Add tracking number, postcode, and email to locate your parcel.
- Select the items to return: If multiple items were shipped, choose the correct ones.
- Download and print the label: Affix the new label and remove old ones. (Some locations support QR codes or print-in-store options.)
- Book a pickup or drop off: Schedule an AM or PM collection within 48 hours, or drop off at an Aramex depot.
- Handover the parcel: Give the package to the courier.
🔍 Track your return live through Aramex Tracking to confirm delivery back to the retailer.
Aramex return timeframes and item conditions
Timing is key for a smooth refund:
- Return window: Set by the retailer (usually within 30 days).
- Pickup scheduling: Aramex operates Mon–Fri only. Links expire after ~48 hours.
- Transit times: Typically 2–5 business days nationwide; allow extra during peak periods.
- Condition requirements: Return items in original packaging and resellable condition.
- Claims: Report damage within 7 business days or loss within 30 days of pickup.
💡 Pro Tip: Always keep proof of handover (e.g., driver scan or drop-off receipt) to support refund claims.
Who pays for Aramex return shipping?
Good news — you generally don’t pay at pickup. Here’s how costs work:
- Free returns: If the retailer offers free returns, they cover the Aramex fee.
- Change-of-mind returns: The retailer may deduct a flat fee (e.g., $10–$12) from your refund.
- Faulty items: Return shipping is always covered by the retailer under Australian Consumer Law.
- Don’t pay drivers: Never hand cash or card details to an Aramex courier, all charges go to the retailer’s account.
If you don’t use the official label, you’ll be acting as the sender and paying your own shipping, so always follow the retailer’s instructions.
Aramex refunds after a return - how and when you’ll get your money back
Refunds are processed by the retailer once your return arrives and is checked.
- Processing time: Usually within 5–10 business days of receipt.
- Refund method: Returned to your original payment method (Visa, PayPal, Afterpay etc.).
- Notifications: You’ll get an email once your refund is issued.
- Partial refunds: If return shipping is deducted, your refund will be less that amount.
- Issues: If tracking shows delivered but no refund after ~10 days, contact the retailer with your Aramex tracking ID.
💰 Most customers receive full refunds once the parcel is confirmed delivered and approved by the seller.
Aramex cases submitted through Ajust
My Aramex delivery arrived with the box already open, and the watch I paid for was gone. I checked what I could, but the whole thing felt like my package had been handled carelessly. At that point I wasn’t chasing a replacement—I just needed the return process to be simple, with a full refund for the missing item. - Lee
Aramex left my parcel in such an unsafe spot that it ended up getting run over in our garage. The contents were a Christmas present, damaged beyond use, and I spent days trying to get a response after being told I’d hear back within 12–24 hours. When delivery ruins the item, the only fair outcome is compensation so you can replace it. - Jill
My Aramex parcel with shoes looked lost, and even after getting call cards and going to the Perth hub, no one could tell me where it was or when it would arrive. I stopped trusting the courier and just wanted a clear path: locate it now, or guide me through a claim so I can get a refund and move on. - Derwesi
Aramex marked my parcel as delivered, but it never showed up, and the item I was waiting for was meant for an event. When something is missing like that, you’re stuck in limbo—can’t use it, can’t replace it, can’t plan. I needed Aramex to either find it fast or treat it as a loss so I could arrange a replacement. - Don
Customer experiences with Aramex returns
Smooth returns: Some customers report “lightning-fast” service — e.g. overnight Brisbane → Sydney deliveries.
Delays & tracking issues: Others have waited 10+ days for returns to arrive and experienced poor tracking updates.
Customer advice: Stay proactive. Track your parcel and contact the retailer if delays occur. Retailers can escalate cases with Aramex faster.
Aramex Return FAQs
Can you return a parcel through Aramex, or does Aramex decide if your return is allowed?
Aramex Australia doesn’t approve returns itself; your return depends on the retailer’s return policy and Aramex carriage terms. Most eligibility issues happen when the retailer’s return window has passed, the item isn’t in resellable condition, or the parcel breaches Aramex limits. Before you book anything, confirm you’re within the retailer’s timeframe and your item is unused, undamaged, and packed with accessories so it won’t be rejected in transit.
What items can’t be returned using Aramex Australia return shipping?
Aramex Australia can’t carry returns that include dangerous goods, perishables, or oversized parcels above the stated limits (over 25 kg or more than 2 m on any side). Even if your retailer accepts the return, Aramex may refuse the pickup if the contents are prohibited under their carriage terms. If you think your item might be restricted or bulky, check before printing a label so you don’t lose time inside a short return window.
How do I book an Aramex return pickup or drop-off and track the return?
An Aramex return is usually booked through AramexConnect Returns or your retailer’s returns link using an authorised return label or tracking ID. You’ll enter your tracking number and details, print and attach the new label, then book an AM or PM pickup (or drop it at an Aramex depot). Tracking is live through Aramex Tracking, so keep the tracking ID and proof of handover (driver scan or receipt) in case the retailer asks.
Who pays for Aramex return shipping, and when will the retailer refund you?
Aramex return shipping is typically billed to the retailer, but your retailer may deduct a change-of-mind fee from your refund. If the retailer offers free returns or the item is faulty, the retailer covers the return cost under Australian Consumer Law. Refunds are processed by the retailer after the return arrives and is checked, often within 5–10 business days of receipt, and usually go back to your original payment method.
Official Aramex Returns Resources & Links
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.