Not sure if you can return your

Aramex

purchase?

Aramex Australia facilitates returns for items that meet both the retailer’s return policy and Aramex’s carriage terms. To qualify for a return:

• Within the retailer’s window: Most merchants allow returns within ~30 days of delivery.
  
  
• Condition: Items must be unused, undamaged, and in their original packaging with accessories.
  
  
• Prohibited items: Aramex cannot carry dangerous goods, perishables, or oversized parcels (over 25 kg or > 2 m per side).
  
  
• Valid return label: You must use an authorised Aramex return label or tracking ID issued by the retailer.
  
  

✅ Quick Tip: Check that your item is eligible before booking a pickup to avoid delays or rejection.

Returning an item with Aramex is simple and fully trackable through their online portal.

1. Initiate your return: Find your Aramex label or tracking number in your delivery confirmation.
   
   
2. Access the returns portal: Go to AramexConnect Returns or your retailer’s unique link.
   
   
3. Enter your shipment details: Add tracking number, postcode, and email to locate your parcel.
   
   
4. Select the items to return: If multiple items were shipped, choose the correct ones.
   
   
5. Download and print the label: Affix the new label and remove old ones. (Some locations support QR codes or print-in-store options.)
   
   
6. Book a pickup or drop off: Schedule an AM or PM collection within 48 hours, or drop off at an Aramex depot.
   
   
7. Handover the parcel: Give the package to the courier.
   
   

🔍 Track your return live through Aramex Tracking to confirm delivery back to the retailer.

Timing is key for a smooth refund:

• Return window: Set by the retailer (usually within 30 days).
  
  
• Pickup scheduling: Aramex operates Mon–Fri only. Links expire after ~48 hours.
  
  
• Transit times: Typically 2–5 business days nationwide; allow extra during peak periods.
  
  
• Condition requirements: Return items in original packaging and resellable condition.
  
  
• Claims: Report damage within 7 business days or loss within 30 days of pickup.
  

💡 Pro Tip: Always keep proof of handover (e.g., driver scan or drop-off receipt) to support refund claims.

Good news — you generally don’t pay at pickup. Here’s how costs work:

• Free returns: If the retailer offers free returns, they cover the Aramex fee.
  
  
• Change-of-mind returns: The retailer may deduct a flat fee (e.g., $10–$12) from your refund.
  
  
• Faulty items: Return shipping is always covered by the retailer under Australian Consumer Law.
  
  
• Don’t pay drivers: Never hand cash or card details to an Aramex courier, all charges go to the retailer’s account.
  
  

If you don’t use the official label, you’ll be acting as the sender and paying your own shipping, so always follow the retailer’s instructions.

Refunds are processed by the retailer once your return arrives and is checked.

• Processing time: Usually within 5–10 business days of receipt.
  
  
• Refund method: Returned to your original payment method (Visa, PayPal, Afterpay etc.).
  
  
• Notifications: You’ll get an email once your refund is issued.
  
  
• Partial refunds: If return shipping is deducted, your refund will be less that amount.
  
  
• Issues: If tracking shows delivered but no refund after ~10 days, contact the retailer with your Aramex tracking ID.
  
  

💰 Most customers receive full refunds once the parcel is confirmed delivered and approved by the seller.