Not sure if you can return your

Bing Lee

purchase?

Bing Lee allows returns for change of mind and faulty products, with specific timeframes and conditions.

🕒 Change of Mind Returns – 14 Days

You have 14 days from purchase or delivery to return an item if you change your mind.

• The item must be unused and in original packaging.
  
  
• Proof of purchase is required (receipt or invoice).
  
  
• Returns after 14 days are generally not accepted.
  
  

If the item is unopened, you’ll get a full refund (minus shipping). If it’s been opened, Bing Lee may still accept it but charge a 20% restocking fee to cover inspection and repackaging.

🧾 Proof Required

• Always bring or include your receipt, tax invoice, or online order confirmation.
  
  
• For cash payments, photo ID may be requested.
  
  

🛠 Faulty or Damaged Items

Faulty products can be returned at any time within a reasonable period under Australian Consumer Law. You’re entitled to a repair, replacement, or refund, depending on the fault’s severity. Bing Lee must handle this, even if the fault occurs after 14 days.

🚫 Non-returnable Items

Certain products can’t be returned for change of mind:

• Personal care and hygiene products (e.g., shavers, headphones)
  
  
• Opened software, DVDs, or digital items
  
  
• Refurbished or clearance stock (if marked as final sale)
  
  

📦 Packaging Matters

Items must include all original packaging, accessories, and manuals. Missing packaging or damage may result in rejection or fees.

You can return a Bing Lee purchase in-store or via courier depending on where and how you bought it.

1. In-Store (Fastest Option)

• Bring your item, proof of purchase, and ID.
  
  
• Staff will inspect the product and, if eligible, issue a refund or exchange on the spot.
  
  
• Refunds go back to your original payment method.
  
  

2. Online or Mail Returns

• Contact Bing Lee's Online Orders Team at (02) 8310 9412 or via their website’s Contact Us form.
  
  
• Provide your order number, reason for return, and photos (if faulty).
  
  
• You’ll receive return authorisation and instructions.
  
  
• Ship the item back (customer pays postage for change-of-mind returns).
  
  
• Keep your tracking number as proof of return.
  
  

3. Pickup for Large Items

• For appliances like TVs, fridges, or washing machines, call (02) 8310 9499 to request pickup.
  
  
• For change-of-mind returns, pickup fees apply (deducted from your refund).
  
  
• Faulty or incorrect items are collected free of charge.
  
  

4. If the Item Is Faulty

• Report the issue as soon as possible.
  
  
• For major faults (e.g., TV not working), Bing Lee must offer a refund or replacement.
  
  
• For minor faults, repairs may be arranged under warranty.
  
  
• Always stand firm. Under Australian Consumer Law, you can choose a refund for major defects.
  
  

💡 Tip: For electronics, wipe personal data before returning. Include all accessories and bonus items to avoid deductions.

⏱ Time Limit

• 14 days for change-of-mind returns.
  
  
• Must contact Bing Lee before the period expires (proof of contact helps if posting later).
  
  

🧩 Condition

• Items must be as-new or unopened.
  
  
• All manuals, cables, remotes, and packaging must be intact.
  
  
• Damaged or missing parts may void your refund.
  
  

⚙️ Faulty Items

For faulty items, the 14-day rule doesn’t apply. You have a “reasonable period” to claim under consumer guarantees. Bing Lee will either repair, replace, or refund depending on the situation.

🧾 Inspection Process

When you return an item:

• Staff inspect it for condition and completeness.
  
  
• Opened but undamaged items may incur up to 20% restocking fee.
  
  
• Severely used or damaged items are not eligible for change-of-mind return.
  
  

🔒 Exceptions

• Special-order items may not be returnable.
  
  
• Opened software and hygiene products cannot be refunded unless faulty.
  

🚫 Change-of-Mind Returns

Customers pay return shipping.

• If you return by courier, postage costs are your responsibility.
  
  
• For large appliances, Bing Lee can arrange pickup (fee deducted from refund).
  
  
• Delivery fees are non-refundable.
  
  

✅ Faulty or Incorrect Items

• Bing Lee covers return shipping or pickup for faulty or incorrect products.
  
  
• If you received the wrong product or one that’s DOA (dead on arrival), Bing Lee arranges free pickup or replacement.
  
  

🧾 Restocking Fee

If the product has been opened but is still returnable, expect a 20% deduction. This fee covers repackaging and loss of resale value. Some customers have successfully negotiated to reduce or waive this fee if items are pristine.

💳 Refund Method

• Refunds go to the original payment method (card, PayPal, BNPL, or cash).
  
  
• If you used Afterpay or Zip, refunds are processed through those providers.
  
  

⏱ Processing Time

• In-store: Immediate refund after inspection.
  
  
• Online: Usually within 3–7 business days of item receipt and inspection.
  
  
• Bank or provider processing may add a few extra days.
  
  

📩 Confirmation

You’ll receive a refund receipt (in-store) or email confirmation (online) once processed.

💰 Refund Amount

• Full item cost, minus any restocking or pickup fees (if applicable).
  
  
• Delivery fees aren’t refunded for change-of-mind but are for faulty returns.
  
  

⚠️ Follow Up

If your refund takes longer than 10 business days, contact Bing Lee’s customer care for an Acquirer Reference Number (ARN) so your bank can trace the payment.