Waiting on a

Supercheap Auto

refund? Let’s make sure you get it.

Supercheap Auto offers a straightforward refund policy under specific conditions:

• 30-Day Change-of-Mind: Items returned within 30 days, unused, in original packaging, tags, and labels intact are eligible for refund or exchange.
  
  
• Product Condition: Items must be new, unused, unwashed, and unopened - fit for resale. Opened electronics or auto parts may not qualify unless still pristine.
  
  
• Exclusions: Hygiene and safety-sensitive items (e.g., swimwear, underwear, food, gift cards), customised products, and misused items are non-refundable for change-of-mind.
  
  
• Proof of Purchase: A receipt, tax invoice, or online confirmation is required. Club members with linked purchases might not need physical proof.
  
  
• Faulty, Damaged or Incorrect Items: Covered separately under consumer law; remedies include repair, exchange, or refund. Items misused or substantially modified may be denied.
  
  
• Large or Bulky Items: Special procedures apply. Contact customer care first for guidance.
  
  
• Club Member Credits: Refunds involving Club Plus credits typically revert credits back to your club account.
  
  
• Cancellation Fee: A $10 fee may apply to change-of-mind cancellations or returns, notably online cancellations after processing.
  

Here's how you claim your refund efficiently:

• In-Store Returns (Recommended):
  
  
  • Bring your item and proof of purchase to any Supercheap Auto store.
    
    
  • Store staff assess and process your refund/exchange immediately.
    
    
  • Club members just need their membership details - no receipt needed.
    
    
• Online Returns by Post (for smaller items):
  
  
  • Visit the Australia Post returns portal.
    
    
  • Fill out the form with your 10-digit order ID, pack securely, and attach provided label.
    
    
  • Drop the parcel at any Australia Post outlet or parcel locker.
    
    
  • Note: Postal returns are for refunds only; exchanges are handled in-store.
    
    
• Large/Bulky Items:
  
  
  • Contact Customer Care directly to arrange pickup or on-site inspection.
    
    
• Final Steps:
  
  
  • Keep your return tracking number for reference.
    
    
  • You'll receive an email confirmation once your return is processed.
    

Refund processing times vary based on return method:

• In-Store: Immediate processing; refunds typically show in 1–7 business days, often sooner.
  
  
• Online/Postal Returns: Usually processed within 14 days after Supercheap receives your parcel. Allow extra days for bank processing (overall around 2–3 weeks).
  
  
• PayPal Refunds: Usually appear within 1–2 days post-processing.
  
  
• Club Credit Refunds: Typically returned promptly, often within 24–48 hours.
  
  

To expedite your refund, return items in-store whenever possible.

Refunds are issued back to your original payment method:

• Credit/Debit Card: Refunds returned directly to the card used.
  
  
• Cash Purchases: Refunded in cash at stores.
  
  
• PayPal: Refunded directly to your PayPal account.
  
  
• Gift Cards & Store Credits: Refunds reissued as new store credits or gift cards.
  
  
• Club Plus Credits: Returned to your Club membership account.
  
  
• No Cash for Card/Online Payments: Refunds made only via the original card or electronic payment method for online/card purchases.
  
  
• Partial Refunds: Issued proportionally via the original payment channel.
  
  
• Exchange Option: Exchanges processed immediately at stores; online returns must reorder desired items separately.
  

Here’s what might cause delays or denials of refunds:

• Missing Receipt: Essential for returns unless linked to Club membership. Always keep receipts.
  
  
• Opened/Used Products: Items must remain unused and in sellable condition.
  
  
• Late Returns: Refunds for change-of-mind only available within 30 days.
  
  
• Postal Return Delays: Expect up to 14 days processing for mailed returns.
  
  
• Unexpected Fees: $10 cancellation fees can apply if cancelling online orders post-processing.
  
  
• Club Credit Confusion: Refunds involving Club Plus credits can appear to vanish. Credits are typically returned but check your account.
  
  
• Large Refund Verification: Large refunds may require additional ID checks causing slight delays.
  
  
• Communication Gaps: Miscommunication by staff can lead to confusion, politely escalate if needed.