Had an issue with

Toyota

? Get a real response.

Toyota Australia gives you several ways to lodge a complaint:

• 📞 Phone (Customer Assistance Centre): Call 1800 TOYOTA (1800 869 682), Mon–Fri, 9:00am–5:30pm AET. Have your VIN, rego number, dealer details, and issue description ready. You’ll get a case reference number for tracking.
  
  
• 📝 Online Complaint Form: Use the Toyota Complaint Form. Fill in your personal and vehicle details, select complaint type, and submit. Expect acknowledgement within a few business days.
  
  
• 📧 Email: Send details to customerassistance@toyota.com.au. Include name, contact info, VIN, and steps you’ve already taken (e.g. dealer visits).
  
  
• 🏢 In-Dealership: For issues directly related to a dealer’s service or sales, speak with the Service Manager or Dealer Principal first. Many problems can be resolved at this level.
  
  
• 📱 MyToyota App: Use it for quick support queries. Serious complaints should still go through the official channels above.
  
  

💡 Tip: Always ask for a reference number or case manager’s name for follow-ups.

Here’s what you can expect:

• Acknowledgement: Usually within 2 business days, either by phone or email.
  
  
• Case Assignment: Your complaint is assigned to a Customer Assistance Centre case manager.
  
  
• Investigation: Toyota may contact the dealer, review service/warranty history, or involve regional specialists. They’ll give you a timeframe for an outcome (e.g. 5–14 days for simple issues, 28 days for complex ones).
  
  
• Resolution:
  
  
  • Warranty issues: Repairs, replacements, or refunds under ACL if it’s a major failure.
    
    
  • Service complaints: Apologies, vouchers, or corrective action at dealership.
    
    
  • Billing/finance: Toyota Finance teams handle errors, fee disputes, or corrections.
    
    
• Communication: You’ll be updated via your preferred method. Toyota’s Customer Charter promises transparency and fairness throughout.
  
  

💡 Pro tip: If you don’t hear back within the promised timeframe, follow up with your case reference.

The most frequent issues raised by Toyota owners include:

1. ⚙️ Vehicle Quality/Defects: Engine failures, DPF issues, paint peeling, faulty components.
   
   
2. 🚗 Dealership Service: Rude staff, poor communication, pressure tactics, or lack of courtesy cars.
   
   
3. 📑 Warranty Disputes: Denied claims for faults customers believe should be covered.
   
   
4. 💰 Servicing Costs: Miscommunication on capped-price servicing and unexpected fees.
   
   
5. 🚘 Used Car Complaints: Certified used vehicles showing defects soon after purchase.
   
   
6. ⏳ Delivery Delays: Long wait times for new vehicles and lack of clear updates.
   
   

💡 Many of these issues fall under Australian Consumer Law (ACL), which gives you rights to repairs, refunds, or replacements for major failures.