Not sure if you can return your Bunnings purchase?
Can you return an item to Bunnings? Check eligibility first
Bunnings accepts returns under the following conditions:
- Change of Mind Returns: Most stocked items can be returned within a reasonable timeframe (around 30 days) if they are unused and in original packaging, with proof of purchase.
- Faulty or Not as Described Items: If a product is faulty, unsafe, or does not match its description, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
- Exclusions: Custom-made products, cut-to-size materials, opened toiletries, pet products, and tinted paint cannot be returned for change of mind.
- Perfect Plant Promise: Garden plants (excluding seedlings) are covered by a 12-month replacement guarantee if they fail to thrive.
Having proof of purchase (receipt, tax invoice, or bank statement) ensures a hassle-free return experience.
How to return an item to Bunnings
- Prepare Your Item & Receipt: Ensure the product is in original packaging and bring your receipt or proof of purchase.
- In-Store Returns (Preferred Method): Visit the Returns Desk at any Bunnings location and inform staff of the return request.
- No Receipt? If no proof of purchase, Bunnings may offer a store credit or exchange voucher (photo ID required).
- Returning Online Orders: You can return online purchases to a store or contact Customer Support (1800 797 586) to arrange a return by mail.
- Large Items: For bulky purchases, call Customer Support for potential pickup options or return guidance.
Bunnings return timeframes and item conditions
- Change of Mind: Aim to return items within 30 days for the smoothest process.
- Product Condition: Returns must be unused, in saleable condition, and with all components.
- Receipt Requirements: Refunds are issued to the original payment method with proof of purchase.
- No Proof of Purchase: Returns may be accepted at manager’s discretion for store credit.
- Plant Returns: Bunnings’ Perfect Plant Promise allows 12-month returns on garden plants (excluding seedlings).
Who pays for Bunnings return shipping?
- In-Store Returns: Always free of charge.
- Change of Mind (Online Orders): Customers may need to cover return postage costs.
- Faulty or Incorrect Items: Bunnings provides prepaid return labels or arranges pickup at no charge.
- Large Item Returns: Contact Customer Support to discuss potential pickup options for bulky products.
Bunnings refunds after a return - how and when you’ll get your money back
- Change of Mind Refunds: Processed back to original payment method if you have a receipt; store credit if no proof of purchase.
- Faulty Product Refunds: Refund, repair, or replacement provided per Australian Consumer Law.
- Processing Time:
- Card Refunds: Usually 1-3 business days.
- Cash Refunds: Instant in-store.
- Store Credit: Issued immediately.
- Online Returns: Refunds processed after warehouse confirmation (usually within a week).
Bunnings cases submitted through Ajust
The toilet seat I bought didn’t fit my cistern, even though the description made it seem compatible. I had to go back to using my old one and request a refund, which felt like unnecessary effort for something that should’ve just worked. - Andrea
The mattress I ordered developed sagging and spring issues within months. It made sleeping uncomfortable and I had to chase Bunnings for a return and refund. A frustrating experience for such a big purchase. - Nilesh
I bought a gate valve that turned out to be faulty and couldn’t be switched on or off. It disrupted water access at home and caused more hassle than it should have. I asked for a refund or replacement straight away. - Bill
I was shocked when the bar stools I bought turned out to be flimsy and unstable. It felt unsafe to use them and didn’t reflect the Bunnings quality I expected. I pushed for a full refund. - Sue
Customer experiences with Bunnings returns
Fast and Easy Refund: A customer returned a defective power tool and received an immediate refund with receipt.
No-Receipt Store Credit: A customer lost their receipt for unused plumbing parts but was given store credit without hassle.
Plant Refund with Perfect Plant Promise: A gardener received a full refund for a fruit tree that died after six months.
Official Bunnings Returns Resources & Links
- Bunnings Returns Policy – Full return and exchange guidelines.
- Bunnings Customer Support – Assistance for online orders and returns.
- Australian Consumer Law – Refunds & Repairs – Know your rights for faulty goods.
- Bunnings Perfect Plant Promise – 12-month garden plant guarantee.
Bunnings Return FAQs
Can I return an item to Bunnings without a receipt?
Yes, Bunnings may accept returns without a receipt, but you’ll likely receive store credit instead of a refund. You'll need to show photo ID, and the return must still meet Bunnings’ usual conditions-unused, in original packaging, and within a reasonable timeframe. For a smooth process, always try to keep your proof of purchase.
How long do I have to return an item to Bunnings for a refund?
You should aim to return change-of-mind items within 30 days of purchase. This timeframe ensures your return is considered “reasonable” and avoids delays. Make sure the product is unused, in saleable condition, and comes with proof of purchase for the fastest refund.
Who pays for return shipping to Bunnings for online orders?
If the item is faulty or incorrect, Bunnings covers return shipping. Otherwise, you may need to pay. For change-of-mind returns, especially on online orders, customers often cover the return postage unless Bunnings agrees otherwise. Contact Customer Support to confirm before mailing anything back.
What items can’t be returned to Bunnings for change of mind?
Custom items, cut-to-size products, opened toiletries, pet supplies, and tinted paint are excluded. These products aren’t eligible for change-of-mind returns, even if unused. Always check Bunnings’ return policy or ask staff before buying these items if you're unsure about keeping them.
Every day you wait, your refund gets harder.
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