Bunnings

 returns policy – how to return items easily

Bunnings accepts returns under the following conditions:

• Change of Mind Returns: Most stocked items can be returned within a reasonable timeframe (around 30 days) if they are unused and in original packaging, with proof of purchase.
• Faulty or Not as Described Items: If a product is faulty, unsafe, or does not match its description, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
• Exclusions: Custom-made products, cut-to-size materials, opened toiletries, pet products, and tinted paint cannot be returned for change of mind.
• Perfect Plant Promise: Garden plants (excluding seedlings) are covered by a 12-month replacement guarantee if they fail to thrive.

Having proof of purchase (receipt, tax invoice, or bank statement) ensures a hassle-free return experience.

1. Prepare Your Item & Receipt: Ensure the product is in original packaging and bring your receipt or proof of purchase.
2. In-Store Returns (Preferred Method): Visit the Returns Desk at any Bunnings location and inform staff of the return request.
3. No Receipt? If no proof of purchase, Bunnings may offer a store credit or exchange voucher (photo ID required).
4. Returning Online Orders: You can return online purchases to a store or contact Customer Support (1800 797 586) to arrange a return by mail.
5. Large Items: For bulky purchases, call Customer Support for potential pickup options or return guidance.

• Change of Mind: Aim to return items within 30 days for the smoothest process.
• Product Condition: Returns must be unused, in saleable condition, and with all components.
• Receipt Requirements: Refunds are issued to the original payment method with proof of purchase.
• No Proof of Purchase: Returns may be accepted at manager’s discretion for store credit.
• Plant Returns: Bunnings’ Perfect Plant Promise allows 12-month returns on garden plants (excluding seedlings).

• In-Store Returns: Always free of charge.
• Change of Mind (Online Orders): Customers may need to cover return postage costs.
• Faulty or Incorrect Items: Bunnings provides prepaid return labels or arranges pickup at no charge.
• Large Item Returns: Contact Customer Support to discuss potential pickup options for bulky products.

• Change of Mind Refunds: Processed back to original payment method if you have a receipt; store credit if no proof of purchase.
• Faulty Product Refunds: Refund, repair, or replacement provided per Australian Consumer Law.
• Processing Time:
  
  • Card Refunds: Usually 1-3 business days.
  • Cash Refunds: Instant in-store.
  • Store Credit: Issued immediately.
  • Online Returns: Refunds processed after warehouse confirmation (usually within a week).