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Can you return an item to Bunnings? Check eligibility first
Bunnings accepts returns under the following conditions:
- Change of Mind Returns: Most stocked items can be returned within a reasonable timeframe (around 30 days) if they are unused and in original packaging, with proof of purchase.
- Faulty or Not as Described Items: If a product is faulty, unsafe, or does not match its description, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
- Exclusions: Custom-made products, cut-to-size materials, opened toiletries, pet products, and tinted paint cannot be returned for change of mind.
- Perfect Plant Promise: Garden plants (excluding seedlings) are covered by a 12-month replacement guarantee if they fail to thrive.
Having proof of purchase (receipt, tax invoice, or bank statement) ensures a hassle-free return experience.
How to return an item to Bunnings
- Prepare Your Item & Receipt: Ensure the product is in original packaging and bring your receipt or proof of purchase.
- In-Store Returns (Preferred Method): Visit the Returns Desk at any Bunnings location and inform staff of the return request.
- No Receipt? If no proof of purchase, Bunnings may offer a store credit or exchange voucher (photo ID required).
- Returning Online Orders: You can return online purchases to a store or contact Customer Support (1800 797 586) to arrange a return by mail.
- Large Items: For bulky purchases, call Customer Support for potential pickup options or return guidance.
Bunnings return timeframes and item conditions
- Change of Mind: Aim to return items within 30 days for the smoothest process.
- Product Condition: Returns must be unused, in saleable condition, and with all components.
- Receipt Requirements: Refunds are issued to the original payment method with proof of purchase.
- No Proof of Purchase: Returns may be accepted at manager’s discretion for store credit.
- Plant Returns: Bunnings’ Perfect Plant Promise allows 12-month returns on garden plants (excluding seedlings).
Who pays for Bunnings return shipping?
- In-Store Returns: Always free of charge.
- Change of Mind (Online Orders): Customers may need to cover return postage costs.
- Faulty or Incorrect Items: Bunnings provides prepaid return labels or arranges pickup at no charge.
- Large Item Returns: Contact Customer Support to discuss potential pickup options for bulky products.
Bunnings refunds after a return - how and when you’ll get your money back
- Change of Mind Refunds: Processed back to original payment method if you have a receipt; store credit if no proof of purchase.
- Faulty Product Refunds: Refund, repair, or replacement provided per Australian Consumer Law.
- Processing Time:
- Card Refunds: Usually 1-3 business days.
- Cash Refunds: Instant in-store.
- Store Credit: Issued immediately.
- Online Returns: Refunds processed after warehouse confirmation (usually within a week).
Real Bunnings cases submitted through Ajust
Real customer experiences with Bunnings returns
Fast and Easy Refund: A customer returned a defective power tool and received an immediate refund with receipt.
No-Receipt Store Credit: A customer lost their receipt for unused plumbing parts but was given store credit without hassle.
Plant Refund with Perfect Plant Promise: A gardener received a full refund for a fruit tree that died after six months.

Official Bunnings Returns Resources & Links
- Bunnings Returns Policy – Full return and exchange guidelines.
- Bunnings Customer Support – Assistance for online orders and returns.
- Australian Consumer Law – Refunds & Repairs – Know your rights for faulty goods.
- Bunnings Perfect Plant Promise – 12-month garden plant guarantee.
Bunnings Return FAQs
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