Not sure if you're eligible for
Bunnings
's return policy?

Ajust helps you understand
Bunnings
's fine print and submit your return request in minutes.

80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Bunnings
? Check eligibility first

Bunnings accepts returns under the following conditions:

  • Change of Mind Returns: Most stocked items can be returned within a reasonable timeframe (around 30 days) if they are unused and in original packaging, with proof of purchase.
  • Faulty or Not as Described Items: If a product is faulty, unsafe, or does not match its description, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
  • Exclusions: Custom-made products, cut-to-size materials, opened toiletries, pet products, and tinted paint cannot be returned for change of mind.
  • Perfect Plant Promise: Garden plants (excluding seedlings) are covered by a 12-month replacement guarantee if they fail to thrive.

Having proof of purchase (receipt, tax invoice, or bank statement) ensures a hassle-free return experience.

How to return an item to
Bunnings

  1. Prepare Your Item & Receipt: Ensure the product is in original packaging and bring your receipt or proof of purchase.
  2. In-Store Returns (Preferred Method): Visit the Returns Desk at any Bunnings location and inform staff of the return request.
  3. No Receipt? If no proof of purchase, Bunnings may offer a store credit or exchange voucher (photo ID required).
  4. Returning Online Orders: You can return online purchases to a store or contact Customer Support (1800 797 586) to arrange a return by mail.
  5. Large Items: For bulky purchases, call Customer Support for potential pickup options or return guidance.

Bunnings
return timeframes and item conditions

  • Change of Mind: Aim to return items within 30 days for the smoothest process.
  • Product Condition: Returns must be unused, in saleable condition, and with all components.
  • Receipt Requirements: Refunds are issued to the original payment method with proof of purchase.
  • No Proof of Purchase: Returns may be accepted at manager’s discretion for store credit.
  • Plant Returns: Bunnings’ Perfect Plant Promise allows 12-month returns on garden plants (excluding seedlings).

Who pays for
Bunnings
return shipping?

  • In-Store Returns: Always free of charge.
  • Change of Mind (Online Orders): Customers may need to cover return postage costs.
  • Faulty or Incorrect Items: Bunnings provides prepaid return labels or arranges pickup at no charge.
  • Large Item Returns: Contact Customer Support to discuss potential pickup options for bulky products.

Bunnings
refunds after a return - how and when you’ll get your money back

  • Change of Mind Refunds: Processed back to original payment method if you have a receipt; store credit if no proof of purchase.
  • Faulty Product Refunds: Refund, repair, or replacement provided per Australian Consumer Law.
  • Processing Time:
    • Card Refunds: Usually 1-3 business days.
    • Cash Refunds: Instant in-store.
    • Store Credit: Issued immediately.
    • Online Returns: Refunds processed after warehouse confirmation (usually within a week).

Real
Bunnings
 cases submitted through Ajust

Real customer experiences with
Bunnings
returns

Fast and Easy Refund: A customer returned a defective power tool and received an immediate refund with receipt.

No-Receipt Store Credit: A customer lost their receipt for unused plumbing parts but was given store credit without hassle.

Plant Refund with Perfect Plant Promise: A gardener received a full refund for a fruit tree that died after six months.

Official
Bunnings
Returns Resources & Links

Bunnings
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.