Not sure if you can return your Showpo purchase?
Can you return an item to Showpo? Check eligibility first
- 14-day refund window → Return within 14 days of delivery for a refund to your original payment method.
- 21-day store credit window → Return within 21 days of delivery for a 110% store credit (slightly more than you paid).
- Condition → Items must be unworn, unwashed, unused, scent-free, with tags and hygiene seals intact. Shoes must be in original shoebox, wedding dresses must have QC ribbon.
- Non-returnable items → Cosmetics, hair accessories, hosiery, hats, lingerie, earrings, adult toys. Swimwear only if hygiene seal is intact.
- Final Sale items → Not returnable unless faulty.
- Gift cards/store credit → Refunds go back as store credit, not cash.
- Faulty items → Always returnable under Australian Consumer Law. Showpo covers postage and offers a refund/replacement.
- Portal requirement → Returns must be booked via the Showpo Returns Portal. You cannot mail items back without approval.
How to return an item to Showpo
- Log in / access portal → Start at the Showpo Returns Portal. Enter your order number + email.
- Select items → Choose what to return + refund method (refund or 110% store credit). Choose carefully, your selection is final.
- Pay return fee → $11.35 AUD for a prepaid Australia Post label. Fee deducted from refund/credit.
- Print label → Attach to package. Use original satchel or box; place shoeboxes inside outer packaging.
- Mail it back → Drop at any AusPost outlet or post box. Ship within 10 days of creating the return.
- Wait for confirmation → You’ll receive emails once received and again when processed. Track via portal.
💡 No direct exchanges: To swap size/colour, return for credit/refund and reorder.
💡 Refundid option: If eligible, you can opt for an instant refund through Refundid (money back within 60 seconds, return must be posted within 3 days).
Showpo return timeframes and item conditions
- Refunds → Lodge within 14 days of delivery.
- Store credit → Lodge within 21 days of delivery.
- After 21 days → Returns not accepted (unless faulty).
- Mail quickly → Once booked, post within 10 days.
- Condition → “As new”: tags, hygiene seals, original packaging intact.
- Rejections → Showpo may send items back if worn, stained, or late.
- Refund vs credit → Choose carefully in the portal; mistakes usually cannot be changed after submission.
- Gift card/store credit payments → Refunded only as store credit.
Who pays for Showpo return shipping?
- Change-of-mind → $11.35 AUD flat fee for prepaid AusPost label (deducted from refund/credit).
- No free returns → Unless faulty.
- Own postage option → You can self-ship, but cost is similar/higher. Showpo prefers portal label for tracking.
- Faulty/incorrect items → Free return shipping provided.
- Original shipping fees → Not refunded.
Showpo refunds after a return - how and when you’ll get your money back
- Store credit → 110% credit processed within ~48 hours of warehouse receipt. Valid for 12 months.
- Refunds → Issued within 2–5 business days after Showpo processes your return. May take up to 7 days depending on bank.
- BNPL refunds → Afterpay/Zip refunds adjust instalments or refund paid amounts automatically.
- Refundid instant refund → Money back instantly via Refundid, with $11.35 fee deducted. Must return parcel within 3 days.
- Notifications → Emails sent when return is received + processed.
- Delays → If >7 days pass with no update after delivery, contact support.
Showpo cases submitted through Ajust
I returned a dress to Showpo and was surprised when they rejected my refund without explaining why. I’d followed every step in their return policy, so getting that email felt frustrating and unfair. I just wanted the process to be simple and resolved quickly, but instead it became another thing I had to chase. - Rose
I bought two dresses from Showpo for an event, but when they arrived the fabric felt cheap and the stitching was already coming undone. Returning them should have been straightforward, but the whole situation left me annoyed and without outfits I could actually use. I just needed a refund for products that weren’t up to standard. - Shanice
Customer experiences with Showpo returns
Fast service: Customers report smooth, quick support—“super fast and very helpful” when handling returns.
Faulty item resolved: One shopper praised Showpo for covering postage and issuing immediate credit for a faulty dress.
Wrong option regret: Customers who accidentally selected store credit often couldn’t switch to refund, leaving them stuck.
Showpo Return FAQs
Can I return an item to Showpo if I’ve already worn it?
Items must be returned in “as-new” condition, meaning unworn, unwashed, scent-free and with all tags and hygiene seals intact. If an item shows signs of wear, Showpo can reject the return and send it back. Before lodging your return, check the garment carefully for makeup marks, deodorant, perfume or missing tags so you don’t lose eligibility.
What return option should I choose: refund or 110% store credit?
Choose a refund if you want your original payment back, or 110% store credit if you plan to shop again soon. Store credit gives you slightly more value but cannot be changed back to a refund once selected. Pick carefully in the portal because Showpo normally cannot amend the refund method after submission.
What happens if my Showpo item is faulty?
Faulty or incorrect items are always returnable and Showpo covers the postage cost. You’ll receive a refund or replacement once they confirm the issue. In the portal, select the “faulty” option and include a short description so they process it under consumer law protections and supply a free return label.
How long do Showpo returns and refunds take to process?
Store credit is usually issued within 48 hours of the warehouse receiving your item, while refunds take about 2–5 business days to appear. Banks can add extra time, so some refunds take up to 7 days. You’ll get updates when your parcel is received and when the refund or credit is finalised.
Official Showpo Returns Resources & Links
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.