Not sure if you can return your

Showpo

purchase?

• 14-day refund window → Return within 14 days of delivery for a refund to your original payment method.
  
  
• 21-day store credit window → Return within 21 days of delivery for a 110% store credit (slightly more than you paid).
  
  
• Condition → Items must be unworn, unwashed, unused, scent-free, with tags and hygiene seals intact. Shoes must be in original shoebox, wedding dresses must have QC ribbon.
  
  
• Non-returnable items → Cosmetics, hair accessories, hosiery, hats, lingerie, earrings, adult toys. Swimwear only if hygiene seal is intact.
  
  
• Final Sale items → Not returnable unless faulty.
  
  
• Gift cards/store credit → Refunds go back as store credit, not cash.
  
  
• Faulty items → Always returnable under Australian Consumer Law. Showpo covers postage and offers a refund/replacement.
  
  
• Portal requirement → Returns must be booked via the Showpo Returns Portal. You cannot mail items back without approval.
  

1. Log in / access portal → Start at the Showpo Returns Portal. Enter your order number + email.
   
   
2. Select items → Choose what to return + refund method (refund or 110% store credit). Choose carefully, your selection is final.
   
   
3. Pay return fee → $11.35 AUD for a prepaid Australia Post label. Fee deducted from refund/credit.
   
   
4. Print label → Attach to package. Use original satchel or box; place shoeboxes inside outer packaging.
   
   
5. Mail it back → Drop at any AusPost outlet or post box. Ship within 10 days of creating the return.
   
   
6. Wait for confirmation → You’ll receive emails once received and again when processed. Track via portal.
   
   

💡 No direct exchanges: To swap size/colour, return for credit/refund and reorder.

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💡 Refundid option: If eligible, you can opt for an instant refund through Refundid (money back within 60 seconds, return must be posted within 3 days).

• Refunds → Lodge within 14 days of delivery.
  
  
• Store credit → Lodge within 21 days of delivery.
  
  
• After 21 days → Returns not accepted (unless faulty).
  
  
• Mail quickly → Once booked, post within 10 days.
  
  
• Condition → “As new”: tags, hygiene seals, original packaging intact.
  
  
• Rejections → Showpo may send items back if worn, stained, or late.
  
  
• Refund vs credit → Choose carefully in the portal; mistakes usually cannot be changed after submission.
  
  
• Gift card/store credit payments → Refunded only as store credit.
  

• Change-of-mind → $11.35 AUD flat fee for prepaid AusPost label (deducted from refund/credit).
  
  
• No free returns → Unless faulty.
  
  
• Own postage option → You can self-ship, but cost is similar/higher. Showpo prefers portal label for tracking.
  
  
• Faulty/incorrect items → Free return shipping provided.
  
  
• Original shipping fees → Not refunded.
  

• Store credit → 110% credit processed within ~48 hours of warehouse receipt. Valid for 12 months.
  
  
• Refunds → Issued within 2–5 business days after Showpo processes your return. May take up to 7 days depending on bank.
  
  
• BNPL refunds → Afterpay/Zip refunds adjust instalments or refund paid amounts automatically.
  
  
• Refundid instant refund → Money back instantly via Refundid, with $11.35 fee deducted. Must return parcel within 3 days.
  
  
• Notifications → Emails sent when return is received + processed.
  
  
• Delays → If >7 days pass with no update after delivery, contact support.