Had an issue with

Bing Lee

? Get a real response.

To lodge a complaint with Bing Lee, you’ve got several options:

• Phone: Call 1300 609 228, 7 days a week (extended hours). It’s the fastest way to report delivery issues, faulty items, or poor service. Have your order number and details ready.
  

• Live Chat: Use Bing Lee’s website chat during business hours to report an issue or get advice in real time.
  
  
• In-Store: Visit your local Bing Lee store (use the Store Locator) to speak with staff or a manager. They can often resolve issues like DOA items or warranty claims on the spot.
  
  
• Social Media (if needed): As a last resort, a polite public comment or DM via Facebook or Twitter can sometimes trigger a quick response from Bing Lee’s social team.
  
  

📝 Tip: For the fastest resolution, start with phone or email. Be detailed, clear, and include supporting evidence where possible.

Once you submit a complaint, Bing Lee will:

• Acknowledge receipt (via phone or email)
  
  
• Log your issue with a reference or case number
  
  
• Investigate internally (may involve stores, manufacturers, or delivery partners)
  
  

You may be asked for photos, serial numbers, or troubleshooting steps to move the case forward. Timely resolution is the goal, but more complex complaints (e.g., warranty repairs) may take longer.

Typical timelines:

• Simple complaints: a few days
  
  
• Complex cases: up to 2–3 weeks (especially if manufacturer coordination is needed)
  
  

📢 Under Australian Consumer Law, you’re entitled to:

• A replacement or refund for major faults
  
  
• A repair or remedy for minor issues
  

Bing Lee’s goal is to make it right, especially once the complaint reaches the right team. If you don’t hear back within 5–7 days, follow up referencing your case number.

Common customer complaints include:

• Returns & Exchanges: Refusals to replace or refund faulty goods. Some customers report being referred to manufacturers instead of Bing Lee handling it directly.
  
  
• Delivery Issues: Missed or delayed deliveries, unprofessional delivery staff, or incomplete service (e.g., not installing or removing appliances as agreed).
  
  
• Product Faults: DOA appliances or early malfunctions. Some customers find warranty claims are slow or initially denied without proper process.
  
  
• Customer Service Gaps: Long wait times on calls, emails not answered, or being passed between departments without resolution.
  
  
• Stock & Availability: Items sold as “in stock” that aren’t, or delays on accessories and parts without clear updates.
  
  
• Delivery Fees: Complaints about steep delivery charges or being forced into delivery when pick-up isn't offered.
  

🎯 Pro tip: Know your rights under ACL, and don’t hesitate to push for a fair remedy if something doesn’t meet expectations.