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Dell
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Dell
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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Dell
price match eligibility criteria - what qualifies for a match?

Dell Australia offers two pricing perks:

  1. A pre-purchase Price Match

  2. A 30-Day Price Guarantee after purchase.

✅ Before purchase: If you find a lower advertised price for the same Dell product on an approved Australian site, Dell will match it - provided the item is identical in model, configuration, and specs, and is in stock.

✅ After purchase: If Dell.com.au drops the price within 30 days of your purchase, you can request a refund of the difference.

Key conditions:

  • The competitor must be an authorised Australian online retailer.

  • Products must match exactly in configuration (verified by Dell’s E-Value code or Part Number).

  • Dell includes shipping and GST when comparing prices.

  • Bulk orders (over 5 units) are not eligible.

How to request a price match at
Dell

💬 Before purchase:

  • Step 1: Find a cheaper identical Dell product on an eligible Aussie site.

  • Step 2: Contact Dell Sales via:

    • Online chat: “Chat with a Sales Expert” (Mon–Fri, 9am–6pm AEST)

    • Phone: 1800-812-392

  • Step 3: Provide the competitor’s link and price.

  • Step 4: Dell will verify and, if approved, give you a custom checkout link at the matched price.

💡 No automatic match online – you must request it via a human.

💸 After purchase (30-Day Price Guarantee):

  • Contact Dell if Dell.com.au lowers the price on your item within 30 days of your invoice date.

  • Provide your order number and a link to the new price.

  • Dell refunds the difference once per item - no stacking or reclaims on multiple drops.

Dell
accepted competitors & required proof

Dell matches prices from major Aussie online retailers (e.g., JB Hi-Fi, Officeworks, Amazon AU if sold by Amazon directly).

They do not match:

  • Marketplace resellers (eBay, third-party Amazon sellers),

  • Overseas or grey importers,

  • Member-only deals (e.g., student pricing, loyalty programs).

📄 Proof required:

  • Preferred: URL to the product page with the advertised price.

  • Other valid formats: catalogue images, screenshots showing date, specs, and price.

  • Dell checks for identical E-Value code or Part Number, and that shipping/GST is included.

Exclusions & limitations - when price matches are not allowed at
Dell

Dell’s price match won’t apply in these scenarios:

  • ❌ Flash sales, limited-time “doorbusters”, or clearance deals,

  • ❌ Coupon-based prices, rebates, or bundled offers (e.g., freebies or gift cards),

  • ❌ Prices with membership requirements (e.g., Dell MPP, student/employee pricing),

  • ❌ Items out-of-stock or on preorder,

  • ❌ Dell Outlet or refurbished gear,

  • ❌ Obvious pricing errors,

  • ❌ Bulk/reseller orders (more than 5 units).

🛑 You also can’t stack a price match with another Dell promo. Choose one: the match or the promotion.

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Dell
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Recent
Dell
price match experiences

Success: One customer saved $100 on a laptop by matching a JB Hi-Fi online deal via Dell chat. Done in minutes with no fuss

Denials: Some users report Dell reps being overly strict and rejecting matches for regular sales or minor differences (like warranty or shipping terms).

30-Day Refund Success: Several buyers reported easy refunds when Dell dropped prices post-purchase. But Dell only honours one refund per item, so time your claim wisely.

Official
Dell
Price Match Policies & Support Links

Dell
Price Match FAQs

What are Dell Australia’s key eligibility requirements for a price match?

Dell will match a lower advertised price if the item is identical, in stock, and sold by an authorised Australian retailer. The model, specs, and E-Value code must exactly match. Dell includes shipping and GST in comparisons. Marketplace resellers, overseas sellers, or clearance deals aren’t eligible. You must request the match before buying, there’s no automatic discount.

How do I request a price match from Dell before buying?

You need to contact Dell Sales via online chat or phone with proof of the lower price from a qualified Aussie retailer. Provide the exact link or a dated screenshot showing specs and price. Dell will verify and, if eligible, create a custom checkout link. You can’t get the matched price automatically, it must be manually approved.

What is Dell’s 30-Day Price Guarantee and how does it work?

If Dell.com.au drops the price of your purchased item within 30 days, you can claim the difference. Submit your order number and a link to the lower Dell price. Refunds are only approved once per item, so time your request carefully. This applies only to Dell’s own pricing, not competitors’.

What exclusions could cause Dell to deny my price match request?

Dell won’t match flash sales, bundle offers, coupon deals, membership-only pricing, or refurbished products. Bulk orders over five units are excluded, and the item must be in stock. Differences in warranty, shipping, or seller type (like Amazon marketplace) can also lead to a rejection.

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