Still waiting on a OVO Energy refund?
Ajust helps you demand what you’re owed from
OVO Energy
with a clear message they can’t ignore.
80% Success
30X Faster
2X Better Results
AI-sourced. Human-edited. Made clear for you.
Can you get a refund from OVO Energy? Check eligibility first
- Account credits: Refunds available if your account is in credit (e.g. overpayments, seasonal usage dips, or rebates).
- 90-day minimum: Accounts must be active for at least 90 days before discretionary refunds.
- Direct Debit buffer: At least two payments required. Must leave one month’s worth of credit post-refund.
- Recent meter read: An actual read within 28 days is needed to confirm balance.
- Account holder only: Refund requests must come from the financially responsible account holder.
- Final bills: Any remaining credit is automatically refunded within ~10 business days after account closure.
- Exclusions: Some credits (e.g. government rebates, solar feed-in credits) may not be refunded as cash.
- Regulatory compliance: Refunds processed in line with Australian Consumer Law and National Energy Retail Rules.
How to get a refund from OVO Energy
- Check account: Log into MyOVO or the OVO app to confirm balance, account age, and meter read status.
- Prepare details: Have your account number and verified bank account details ready.
- Contact OVO:
– Phone: 1300 937 686 (Mon–Fri, 9am–5pm AEST).
– Email: hello@ovoenergy.com.au.
– Live chat: Available via OVO’s website/app. - Verification: OVO confirms eligibility, ensures one month’s buffer remains, and may request a meter reading.
- Approval: Refund logged in system. Large refunds may need extra checks.
- Processing: Funds issued within ~5 business days via EFT to your nominated bank account.
- Follow up: If funds not received within a week, contact OVO with your case reference.
OVO Energy’s refund timeframe - how long it takes
- Standard refunds: Paid within 5 business days of approval.
- Bank processing: EFT usually lands in 1–2 days once processed - allow up to 7 days.
- Final bills: Refunds for closed accounts issued within ~10 business days of final statement.
- Large refunds: May take longer due to verification/manager approval.
- Notification: OVO emails confirmation when refunds are processed.
OVO Energy’s refund methods - how you'll get your money back
- Direct bank transfer (EFT): Primary method, to your nominated verified account.
- Payment reversal: Occasionally used for recent card or BPAY overpayments.
- Account transfers: Credits can be moved between OVO accounts (e.g. different properties).
- Cheque: Rare, used if EFT details invalid.
- Restrictions: Refunds only to accounts in the customer’s name. Government rebates may be excluded.
Common refund issues with OVO Energy
- Buffer requirement: Refund amounts limited to keep one month’s billing credit.
- New accounts: Refund requests denied if account under 90 days old.
- Estimated bills: Refunds paused until an actual meter read confirms balance.
- Account closures: Confusion when customers told new provider handles refunds (in fact, OVO is responsible).
- Delays: Occasional slowdowns for large refunds or miscommunication.
- Government credits: Rebates often excluded from cash refunds.
OVO Energy cases submitted through Ajust
Customer experiences with OVO Energy refund cases
Positive: Customers report credit refunds processed within 5 days, with clear communication.
Helpful resolution: One customer praised OVO for refunding excess payments promptly and pausing direct debits to use rebate credits.
Frustration: Some users complained of poor communication over final bill refunds when switching providers.
How OVO Energy Refund Policy Compares to Competitors
- Origin Energy: Refunds credits without buffer requirement but no interest paid on balances.
- EnergyAustralia: Processes EFT refunds in 3–4 days. Faster for card refunds. No interest on credits.
- AGL: Refunds credits on request or automatically on closure. May issue cheques for older accounts.
- Smaller retailers (e.g. Red Energy): Typically simpler, case-by-case refunds. Less formal structure but no credit interest.
OVO advantage: Pays 3% interest on account credits, rewarding customers who keep balances.
OVO drawback: Extra rules (90-day minimum, one-month buffer) compared to big incumbents.
Official OVO Energy Refund Resources & Links
- OVO Energy Refund Policy
- OVO Help – Refunds FAQ
- Phone: 1300 937 686 (Mon–Fri, 9am–5pm AEST)
- Email: hello@ovoenergy.com.au
- MyOVO Login
- Energy Ombudsman (EWON/EWOV)
- ACCC Consumer Rights – Refunds
OVO Energy Refund FAQs
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
OVO Energy
refund request that gets seen.