Not sure if you can return your Myer purchase?
Can you return an item to Myer? Check eligibility first
Myer allows change-of-mind returns within 30 days for most items, as long as they’re unused, in saleable condition, and accompanied by proof of purchase (receipt, order email, or credit card statement). For gifts, Myer extends returns to 31 January for items purchased in November or December.
You’re also protected by Australian Consumer Law. If a product is faulty, not as described, or doesn’t perform as expected, you’re entitled to a repair, replacement, or refund, regardless of the 30-day limit.
🔒 Exclusions: Myer does not accept change-of-mind returns on:
- Clearance or “reduced to clear” items
- Pierced jewellery, face masks, underwear, hosiery, swimwear (if hygiene seal is removed)
- Personalised/custom items
- Opened cosmetics or personal care products
- Perishables like flowers or food
- Gift and recharge cards
- Items marked “no change of mind”
⚠️ No return (even for faults) is processed without proof of purchase. Always keep your receipt or order confirmation handy.
How to return an item to Myer
In-Store (Free & Fast): Return any item (online or in-store purchase) to a Myer store. Bring your receipt and item in saleable condition. Refunds go back to your original payment method instantly. This is the quickest option.
Online Orders by Mail:
- Use ParcelPoint: Complete the form on Myer’s ParcelPoint portal, print your label, and drop off at a local outlet.
- Use Australia Post: Access the Australia Post/Myer return portal, generate a label or barcode, and drop off at any post office.
📦 Be sure to include all components and securely package your item.
🛋 Big & Bulky Items: Can’t return these in-store. If faulty, call 13 MYER to organise pickup or repair. Change-of-mind returns are generally not accepted for these items.
Myer return timeframes and item conditions
- Standard Returns Window: 30 days from purchase.
- Extended Christmas Returns: Items bought in November/December returnable until 31 January.
- No Deadline for Faulty Items: You can return faulty goods at any time within a “reasonable” period.
✅ Items must be in:
- New/saleable condition: Unused, tags on, original packaging intact.
- Unopened: Especially for sealed electronics, hygiene-sensitive or cosmetics.
📌 Online returns must be initiated within 30 days (proof of postage may be required if cutting it close).
Who pays for Myer return shipping?
- In-store returns: Always free.
- Mail returns (change of mind):
- ParcelPoint: ~$10.95
- Australia Post: ~$14.95
- Paid online when lodging the return.
- ParcelPoint: ~$10.95
- Faulty/damaged items: Myer covers postage. Contact support to receive a free returns label.
🪑 Large items: Myer will arrange pickup or a technician if they’re faulty at no cost to you.
🌍 International customers: Mail returns are AU-only. If abroad, call Myer to discuss options.
Myer refunds after a return - how and when you’ll get your money back
- Refund Method: Same payment type (card, PayPal, Afterpay/Zip, gift card). If unavailable, you’ll get a Myer Returns Card (store credit).
- In-Store Refunds: Processed instantly.
- Mail Returns: Once Myer receives your return, allow a few days for inspection, and up to 7–10 business days for your bank to reflect the refund.
❗ Watch for:
- Non-refundable original delivery fees
- Expired promo codes may not be reinstated
- Store credit for purchases with expired cards
Myer cases submitted through Ajust
I bought a sweater from Myer hoping it would be warm for winter, but when it arrived, it was far too thin. It just didn’t match the season or my expectations. I reached out asking to exchange it for something thicker that actually keeps the cold out. - Wyndham
I changed my mind about an item I bought from Myer and kept it in perfect condition, tags still on. Their returns policy said I was eligible for a refund, so I contacted them for help. It made a big difference knowing I could shop confidently and still have options. - Adriana
I bought a jacket from Myer that started falling apart not long after purchase. I expected better quality, especially since I’d been looking forward to wearing it. I ended up asking for a replacement because it just wasn’t wearable anymore. - Margaret
I bought a jacket from Myer that started falling apart not long after purchase. I expected better quality, especially since I’d been looking forward to wearing it. I ended up asking for a replacement because it just wasn’t wearable anymore. - Margaret
Customer experiences with Myer returns
🟢 “Super quick, no-fuss in-store return” – Many shoppers say returning to a Myer store is fast and easy.
🔴 “Online return took 2 months” – A few have reported long delays with mail returns. Always keep your tracking and follow up if needed.
🟠 “No returns on clearance” – Myer enforces its no-return policy on clearance items firmly. Don’t assume you can return these later.
Official Myer Returns Resources & Links
- 🔗 Myer Returns & Exchanges
- 📜 Full Returns Policy
- 📦 ParcelPoint Returns Portal
- ✉️ Australia Post Returns
- 📞 Contact Myer Customer Service or call 13 MYER (13 69 37)
- 🏬 Find a Myer Store
Myer Return FAQs
Can I return something to Myer if I’ve opened it?
You can’t return opened items to Myer if they fall under hygiene or personalised categories. This includes cosmetics, face masks, underwear, and anything marked “no change of mind.” If faulty, though, you’re still covered under Australian Consumer Law, but proof of purchase is essential. Always check product packaging or your receipt before assuming it’s returnable.
What if I lost my Myer receipt—can I still get a refund?
No return is accepted without proof of purchase at Myer. Acceptable proof includes your receipt, order confirmation email, or even a bank statement. If you’ve misplaced all three, a return is unlikely, even if the product is faulty. Ajust can help check your eligibility fast and show you hidden workarounds if available.
How fast do Myer returns get refunded?
In-store refunds at Myer are processed instantly to your original payment method. Mail returns take longer, expect 7 to 10 business days after Myer receives your item. Be sure to package it securely, include all components, and keep your tracking details in case delays happen.
Does Myer pay for return shipping?
Myer only covers return shipping for faulty or damaged items. For change-of-mind returns, you’ll pay around $10.95 via ParcelPoint or $14.95 via Australia Post. Always check if your item qualifies first, especially for big or bulky purchases that can’t be returned in-store.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.