HP
product stopped working? You might still be covered.

Ajust helps you check your
HP
warranty rights, break down confusing policies and helps you submit a claim the right way.

Check your warranty coverage
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

What does
HP
's warranty cover?

HP provides a comprehensive standard limited warranty covering defects in materials and workmanship for HP-branded consumer products, including:

  • Consumer PCs, Printers, Monitors, and Accessories: Typically one-year warranty coverage from purchase date.

  • Commercial-Grade Products: Coverage may extend up to three years.

  • Parts & Labor Costs: Includes repair or replacement of faulty hardware at no additional charge.

  • Two-Way Shipping: Covers shipping costs to and from HP repair centres.

  • Complimentary Software Support: Limited complimentary software and operating system support (typically 90 days).

🔖 Note: The warranty applies only to HP-branded hardware purchased through authorised sellers.

How to claim a warranty with
HP

Follow these clear steps to smoothly submit your HP warranty claim:

  1. Gather Required Product Information:
    • Locate your product’s serial number.

    • Prepare your proof of purchase (receipt or invoice).

    • Verify warranty status using the HP Warranty Check Tool.

  2. Contact HP Support to Initiate Your Claim:
  3. Explain the Issue and Perform Troubleshooting:
    • Clearly describe your hardware issue and perform guided troubleshooting steps provided by HP support.

  4. Provide Documentation and Evidence:
    • Submit proof of purchase and any additional requested evidence (photos, error codes).

  5. HP Reviews Your Claim:
    • HP typically reviews and confirms warranty eligibility promptly.

  6. Repair or Replacement Process:
    • HP arranges repair, replacement part shipment, or sends a prepaid box for shipping. Follow provided instructions carefully.

  7. Receive Your Fixed or Replacement Device:
    • HP returns your repaired or replacement product, typically within 7 business days from receipt of your item.

🔖 Advice: Clearly document your issue and respond promptly to HP’s requests for the fastest resolution.

Exclusions & limitations - when
HP
's warranty doesn't apply

Be aware of specific scenarios that aren’t covered under HP’s standard warranty:

  • Accidental Damage: Drops, spills, power surges, or physical damage from mishandling.

  • Misuse or Unauthorised Repairs: Damage from improper use, neglect, or unauthorised modifications.

  • Software & OS Issues: Viruses, malware, software configuration issues, or glitches unrelated to hardware defects.

  • Normal Wear & Tear: Natural battery degradation, cosmetic damage, or consumable part exhaustion (e.g., printer ink).

  • Third-Party Repairs or Parts: Damage resulting from repairs or components installed by unauthorised service providers.

🔖 Tip: Always confirm your issue aligns with HP’s warranty guidelines to avoid unnecessary claim denials.

Required documentation for
HP
warranty claims

Prepare the following essential documentation for a seamless warranty claim with HP:

  • Proof of Purchase: Sales receipt, invoice, or order confirmation showing purchase date and product details.

  • Product Serial Number: Clearly identify your device’s serial number from labels or system settings.

  • Clear Description of the Issue: Detailed explanation of the hardware problem, symptoms, and error messages.

  • Evidence (if requested): Photos or videos demonstrating the hardware issue clearly to expedite the review process.

🔖 Advice: Keeping your original packaging and warranty booklet handy can help during shipping and claims processes.

How long does the warranty claim process take with
HP
?

Understand typical HP warranty resolution timelines clearly:

  • Initial Contact & Troubleshooting: Typically resolved within 1–2 business days.

  • Claim Approval & Setup: Often within 1–3 business days after troubleshooting and documentation review.

  • Repair or Replacement: Generally completed within approximately 3–7 business days once HP receives your product.

  • Return & Resolution: Repaired or replacement products are usually shipped back within 1–3 business days after repair completion.

🔖 Note: Overall, most warranty claims resolve within 1–2 weeks. Complex issues may extend timelines slightly.

Real
HP
 Complaints Submitted Through Ajust

Recent
HP
customer warranty experiences

Rapid Replacement Success: Customers praised HP’s swift action, such as receiving replacement VR headsets within just 24 hours after reporting defects.

Claim Denial due to Software Issue: A few customers were denied claims for issues identified as software-related, emphasising the importance of understanding warranty exclusions clearly.

Documentation is Key: Customers noted having clear purchase receipts and serial numbers significantly streamlined and accelerated their warranty claims.

Official
HP
Warranty Policies & Support Links

Utilise these official HP resources for efficient warranty management:

HP
Warranty FAQs

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
HP
warranty claim