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Afterpay
outages? You’re not alone.

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Afterpay
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Afterpay
 Right Now?

How to check
Afterpay
 outage status

Here’s how to verify if Afterpay is down:

  • 🔍 Official Afterpay Status Page:
    Visit status.afterpay.io for real-time updates on the app, website, payments, and subscriptions.

  • 📱 Afterpay App Notifications:
    Open the app and tap the Help section for any service alerts. Afterpay often posts error or maintenance messages here.

  • 📢 Social Media Updates:
    Check @afterpay_au on Twitter/X for breaking updates or scheduled maintenance alerts.

  • 🌐 Crowd-Sourced Outage Trackers:
    Use tools like DownDetector or StatusGator to see if other users are reporting problems.

How to report a
Afterpay
outage

If Afterpay isn’t working for you, report it directly through their official support channels:

  • 📲 In-App Support:
    Open the Afterpay app → Tap Help → Choose Message Us → Describe your issue.

  • 📞 Request a Callback:
    Inside the app, request a call from Afterpay support (fastest for urgent issues).

  • 🌐 Online Contact Form:
    Submit a request at Afterpay Help → Choose “App not working” or relevant category.

  • 🧾 Tip: Mention your region, device (iPhone/Android), and what specifically isn’t working (e.g. payment declined, can’t log in). Screenshots help too.

Recent
Afterpay
Outages & Causes

Afterpay has had minimal service disruptions in 2025. Here’s a quick look at recent issues:

  • 🛠️ 16 April 2025:
    A 2-hour planned maintenance window affected some logins and payments. It was announced in advance via the status page.

  • 📉 13 March 2025:
    Another short scheduled system upgrade (approx. 1 hour), with minor interruptions to app use.

  • 🧭 Early 2025 – Login & Payment Glitches:
    Some users temporarily couldn’t log in or complete transactions. Most reports were resolved within hours, likely linked to brief backend server hiccups or API timeout issues.

  • ⚠️ Causes of past issues:

    • Scheduled upgrades or database syncs

    • Third-party payment processor delays

    • Short server outages or traffic spikes

How long does it take for
Afterpay
 to fix an outage?

Fix time depends on the severity:

  • Minor issues:
    Glitches like login errors or slow loading are usually fixed within 30 minutes to 2 hours.

  • Planned maintenance:
    Announced in advance; usually resolved within 1–2 hours.

  • Major service disruptions:
    Rare. In past cases (e.g. late 2023 payment errors), resolution time was under 6 hours.

⏱️ If you haven’t heard back from support within a few hours, follow up in-app or via the contact form with screenshots and a full description of your problem.

Official
Afterpay
 Outage Resources & Links

Afterpay
 reports submitted through Ajust

I booked Jetstar flights using Afterpay and paid every instalment, but Jetstar cancelled the flights saying they never got paid. I’ve tried for weeks to get answers and had to buy new tickets for my sister’s wedding. Afterpay still hasn’t resolved it. - Theodora

My Afterpay account froze again for no reason, even though I pay on time and have the Plus subscription. It keeps happening without warning and no one helps when I reach out. I’m locked out of my own account. - Angelene

I paid through Afterpay at Foot Locker but never got the items. My account shows two payments, and I’ve only been refunded once. I’m a single mum and this left me out of pocket. It’s exhausting trying to get a real response. - Ashley

I ordered a pool table online and the seller sent a fake tracking number. They ghosted me after that, but Afterpay is still charging me. I never got the item, and I just want the payments cancelled. No one’s helping. - Brad

Afterpay
Outage FAQs

How do I check if Afterpay is currently experiencing an outage?

The fastest way to check an Afterpay outage is by visiting status.afterpay.io. This official page shows real-time service updates. You can also check app alerts, @afterpay_au on X (Twitter), or use DownDetector for user-reported issues. If multiple sources confirm problems, it’s likely a widespread outage.

What’s the best way to report an Afterpay outage?

Use the Afterpay app to report issues—go to Help > Message Us or request a callback for urgent problems. You can also submit a request online under “App not working.” Include your location, device type, and screenshots to speed up support.

How long does it take Afterpay to fix service outages?

Minor glitches are often fixed within 30 minutes to 2 hours. Planned maintenance lasts 1-2 hours, and major disruptions are typically resolved within 6 hours. If there’s no update or resolution after a few hours, follow up directly via the app or online form.

Why does Afterpay go down and what causes the outages?

Most Afterpay outages are due to scheduled upgrades, third-party payment delays, or short-term server spikes. These are usually communicated in advance and resolved quickly. If services stop unexpectedly, it's often due to backend server issues or traffic overloads.

Afterpay
service still down? Don’t just wait, act.

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