Think Harvey Norman should've price matched? Let's find out.
Harvey Norman price match eligibility criteria - what qualifies for a match?
Harvey Norman’s “Shop With Confidence” Price Guarantee means they’ll match the price of an identical item sold by a leading Australian in-store or online retailer.
✅ The product must be the same brand, model, and specs, and:
- Be in stock at the competitor (no backorders),
- Be brand new (no demos, seconds, or refurbished),
- Be from a recognised, reputable retailer.
🕒 Plus, if the price drops at a competitor within 7 days after your purchase, you can get a refund of the difference - no need to miss out on a better deal.
⚠️ Grey imports, clearance prices, and obscure sellers generally won’t qualify.
How to request a price match at Harvey Norman
You can request a price match in-store or online:
In-store:
- Show the salesperson the competitor’s current price (on your phone, catalog, or printout).
- The staff will verify stock and price.
- If approved, the lower price is applied at checkout.
Online:
- Use the Live Chat feature on Harvey Norman’s website.
- Share the URL of the competitor’s offer.
- If eligible, they’ll create a custom deal or checkout link for you with the matched price.
💸 Already purchased? You’ve got 7 days to request a refund of the difference - just bring your receipt and competitor’s proof.
💡 Tip: Have the product page link or a screenshot ready, and ensure the item is in stock at the competitor.
Harvey Norman accepted competitors & required proof
Harvey Norman matches prices from “leading Australian retailers”, including:
- JB Hi-Fi, The Good Guys, Officeworks, Bing Lee,
- Major department stores like Myer, David Jones, Big W,
- Trusted online sellers (e.g. Amazon Australia, but must be sold by Amazon AU directly).
🛠️ Proof accepted:
- Live website link to the cheaper product,
- Printed catalogues, or
- Screenshots (with visible date, product model, and price).
📦 The competitor’s product must be:
- In stock,
- Publicly advertised,
- Not grey import or bundle-exclusive.
Exclusions & limitations - when price matches are not allowed at Harvey Norman
Harvey Norman won’t match prices in these scenarios:
🚫 Excluded Offers:
- Cashback, gift cards, or bonus bundle deals,
- Bulk pricing or wholesale discounts,
- Special member-only prices (Costco, education, trade portals),
- Refurbished, demo, or used items,
- Grey imports or overseas direct stock,
- Obvious pricing errors or one-off negotiation quotes.
📉 They may also decline prices deemed "significantly below market value" - especially on clearance stock or fire sales.
⚖️ Final call? Harvey Norman retains discretion, especially around what counts as a “leading retailer” or “genuine advertised price”
Harvey Norman requests sent through Ajust
I bought a TV for $4,400 and saw it advertised for $3,400 just a week later. I asked if I could get the difference back or return and repurchase, but I got no clear answer. It felt unfair - like being penalised for shopping a few days too early. I just wanted a fair go. - Mark
Recent Harvey Norman price match experiences
Success with 7-day refund: One buyer shared that Harvey Norman refunded the price difference days after purchase, after proving JB Hi-Fi had dropped the price. A great example of the post-purchase guarantee working as promised.
Denied due to “undervalued” price: A customer was refused a match on a networking product heavily discounted elsewhere. Harvey Norman claimed the price was "way undervalued" and invoked their exclusion.
Frustration with fine print: One shopper was told their cheaper competitor price didn’t count because it came from a site Harvey Norman didn’t consider a "leading retailer"
Official Harvey Norman Price Match Policies & Support Links
- 📄 Price Guarantee Overview: Harvey Norman – Shop With Confidence
- 💬 Live Chat: Available on Harvey Norman’s website during business hours for online price matching.
- 📚 FAQ: Price Match FAQs
- 📞 Customer Service: Contact Harvey Norman online or in-store within 7 days of purchase to request a price refund.
Harvey Norman Price Match FAQs
What qualifies for a price match at Harvey Norman?
To qualify, the item must be identical and sold by a major Australian retailer. It must be brand new, in stock, and publicly advertised. Harvey Norman only matches reputable sellers like JB Hi-Fi, Officeworks, and Amazon AU (sold directly). They exclude grey imports, clearance, or obscure deals. Always check that the competitor's price is recent, real, and meets the listed conditions.
How do I request a price match from Harvey Norman?
You can request a match either in-store or online. In-store, show proof of the lower price-such as a link or printed ad, and staff will verify stock and eligibility. Online, use Harvey Norman’s live chat to share the competitor's URL. If valid, they’ll create a custom checkout link. After purchase, you have 7 days to claim a refund if a competitor lowers their price.
What types of competitor offers will Harvey Norman reject?
They’ll reject prices from clearance events, grey imports, member-only deals (e.g. Costco), or bundle-only offers. Also excluded are prices from unknown or untrusted sellers, refurbished or demo stock, and offers with cashback or gift cards. Prices "significantly below market value" may also be declined at their discretion.
What proof do I need to get a price match approved?
You’ll need to show a current, verifiable ad or URL from a qualifying Australian retailer. Accepted formats include website links, catalog pages, or screenshots-each must clearly show the product model, price, and date. Make sure the competitor has the product in stock and that it’s not part of a restricted offer type.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.