Harvey Norman

 price match policy – how to get the best deal

Harvey Norman’s “Shop With Confidence” Price Guarantee means they’ll match the price of an identical item sold by a leading Australian in-store or online retailer.

✅ The product must be the same brand, model, and specs, and:

• Be in stock at the competitor (no backorders),
  
  
• Be brand new (no demos, seconds, or refurbished),
  
  
• Be from a recognised, reputable retailer.
  
  

🕒 Plus, if the price drops at a competitor within 7 days after your purchase, you can get a refund of the difference - no need to miss out on a better deal.

⚠️ Grey imports, clearance prices, and obscure sellers generally won’t qualify.

You can request a price match in-store or online:

In-store:

• Show the salesperson the competitor’s current price (on your phone, catalog, or printout).
  
  
• The staff will verify stock and price.
  
  
• If approved, the lower price is applied at checkout.
  
  

Online:

• Use the Live Chat feature on Harvey Norman’s website.
  
  
• Share the URL of the competitor’s offer.
  
  
• If eligible, they’ll create a custom deal or checkout link for you with the matched price.
  
  

💸 Already purchased? You’ve got 7 days to request a refund of the difference - just bring your receipt and competitor’s proof.

💡 Tip: Have the product page link or a screenshot ready, and ensure the item is in stock at the competitor.

Harvey Norman matches prices from “leading Australian retailers”, including:

• JB Hi-Fi, The Good Guys, Officeworks, Bing Lee,
  
  
• Major department stores like Myer, David Jones, Big W,
  
  
• Trusted online sellers (e.g. Amazon Australia, but must be sold by Amazon AU directly).
  
  

🛠️ Proof accepted:

• Live website link to the cheaper product,
  
  
• Printed catalogues, or
  
  
• Screenshots (with visible date, product model, and price).
  
  

📦 The competitor’s product must be:

• In stock,
  
  
• Publicly advertised,
  
  
• Not grey import or bundle-exclusive.
  

Harvey Norman won’t match prices in these scenarios:

🚫 Excluded Offers:

• Cashback, gift cards, or bonus bundle deals,
  
  
• Bulk pricing or wholesale discounts,
  
  
• Special member-only prices (Costco, education, trade portals),
  
  
• Refurbished, demo, or used items,
  
  
• Grey imports or overseas direct stock,
  
  
• Obvious pricing errors or one-off negotiation quotes.
  
  

📉 They may also decline prices deemed "significantly below market value" - especially on clearance stock or fire sales.

⚖️ Final call? Harvey Norman retains discretion, especially around what counts as a “leading retailer” or “genuine advertised price”