Still waiting on a Agoda refund?
Can you get a refund from Agoda? Check eligibility first
- Free-cancellation bookings: You’ll get a 100% refund if you cancel before the deadline shown in your booking confirmation and “My Bookings” dashboard. (See Agoda Cancellation Policies)
- Non-refundable bookings: No refund applies if you cancel after booking; these rates are cheaper but locked-in.
- Partially refundable bookings: Some hotels refund part of your stay (often minus one night) if you cancel after the free-cancel window but before check-in. This depends on the property’s stated terms.
- Hotel-initiated cancellations: If the property can’t honour your booking (e.g., overbooking or closure), Agoda refunds in full.
- No-shows/after check-in: No refund unless the hotel approves an exception.
- Incorrect or duplicate charges: Refundable when reported to Agoda Customer Support with proof of the error.
How to get a refund from Agoda
- Cancel online: Log in to your account → My Bookings → Upcoming → Cancel Booking. Agoda will show the refund amount before you confirm.
- Receive confirmation email: This will outline your refund amount (full, partial, or none).
- Refund auto-processing: If eligible, Agoda sends the refund to your original payment method without further action.
- Need help? Use the Agoda Help Center if you can’t cancel online, if the booking was incorrect, or for property-related issues.
- Follow up if delayed: Keep your cancellation email and Booking ID handy for any support follow-up.
Agoda’s refund timeframe - how long it takes
- Agoda processing: Refund is usually submitted to the bank within 10 business days of cancellation.
- Bank processing: Credit card/bank refunds often take another 5–10 business days. Some may take up to the next statement cycle.
- Typical total wait: 7–14 days for most cards; PayPal refunds may appear in a few days.
- Possible delays: Hotel approval for exceptions, slow banks, public holidays. If overdue, check your Refund Status via the Help Center.
Agoda’s refund methods - how you'll get your money back
- Original payment method: Refunds are credited back to the card, PayPal account, or payment service used.
- Currency handling: Refunded in the same currency charged. Your bank manages any conversion.
- Alternative payout: Rare but may be arranged via bank transfer if the original method is unavailable.
- Credits: If you paid with AgodaCash or a voucher, the refund will be reinstated as AgodaCash or voucher balance.
Common refund issues with Agoda
- Booking non-refundable rates by mistake — refunds are rarely possible unless the hotel agrees to waive.
- Slow refunds: Often due to bank delays. Escalate to support if no progress after 14 days.
- Hotel vs. Agoda blame: If the property must approve, provide Agoda with written proof from the hotel to speed it up.
- Double charges: Report immediately via duplicate charge help with transaction screenshots.
- System glitches: Always screenshot booking details and act quickly to correct errors.
Agoda cases submitted through Ajust
I booked through Agoda (ref 1066150897) on 25 Sep 2023; it’s been 13 months since my husband passed and I’m still waiting for a $1,300 refund. I can't access bank statements to check and repeated contacts with customer service have yielded the same questions but no progress. I need confirmation that the refund was processed and a secure way to resolve this. - Jean
I was told by Annexe Apartments my refund of $841.76 was processed back to the virtual credit card used for my booking, but nothing has shown in my account. Multiple calls to Agoda have produced vague and contradictory answers. This delay is causing financial strain; please investigate urgently and give me a clear timeline for when I’ll see the refund. - Regina
On 27 Sept 2024 I was charged twice for the same booking (ref 1382522204). The duplicate payment has disrupted my finances and caused real stress. I’ve contacted customer service and need Agoda to process a refund for the extra charge and confirm when the money will be returned to my account. - Glenn
I was overcharged by more than $3,000 AUD by your partner Guest Reservation. When I raised this with Agoda I was told there’s no complaints process and I couldn’t speak to a team lead. This feels unacceptable and distressing—I want a full refund for the overcharge and a formal complaint lodged under case CN05763261. - Fiona
Customer experiences with Agoda refund cases
Property quality issue: A customer documented issues and secured a full refund after escalation.
Late-cancel refusal: A refund was denied after a booking became non-refundable due to a glitch.
Persistence success: Multiple contacts via live chat/phone got a stuck refund processed and confirmed.
How Agoda Refund Policy Compares to Competitors
- Booking.com: Similar property-based policies; interface makes policy info more prominent, and allows direct property messaging.
- Expedia/Hotels.com: Comparable processing times (7–10 business days) and may offer goodwill credits in some cases.
- Airbnb: Host-set cancellation terms; Agoda’s hotel bookings are simpler (refundable vs non-refundable).
Agoda Refund FAQs
Can I get a refund from Agoda for my booking?
Yes, you can get a refund from Agoda if your booking includes a free-cancellation option and you cancel before the listed deadline. Non-refundable bookings don’t qualify unless the hotel agrees to waive it. Some partially refundable bookings may return part of your stay, depending on hotel policy. Always check your booking confirmation or “My Bookings” page for exact refund terms before canceling.
How do I request a refund from Agoda?
Cancel directly through your Agoda account by going to My Bookings → Upcoming → Cancel Booking. Agoda shows your refund amount before confirming. Once canceled, you’ll receive an email with refund details. Refunds are automatically sent to your original payment method—no need for extra steps. Keep your confirmation email and Booking ID in case you need to follow up with support.
How long does it take to get a refund from Agoda?
Most Agoda refunds are processed within 7–14 business days. Agoda submits refunds to banks within 10 days, but your bank or card provider may take another 5–10 days to release the funds. PayPal refunds usually arrive sooner. Delays can occur if hotel approval is needed or during public holidays. Check your refund status through the Agoda Help Center if it’s taking longer.
What should I do if my Agoda refund is delayed or missing?
If your refund hasn’t arrived after 14 days, contact Agoda Customer Support with your booking ID and cancellation email. Delays often come from bank processing or pending hotel approvals. If you believe there’s an error or double charge, submit screenshots through Agoda’s duplicate charge help form. Persistence and clear proof usually help get refunds processed faster.
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