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Edited by:

Ajust Content Team

Last updated:

August 27, 2025

Can you get a refund from
Agoda
? Check eligibility first

Free-cancellation bookings: You’ll get a 100% refund if you cancel before the deadline shown in your booking confirmation and “My Bookings” dashboard. (See Agoda Cancellation Policies)
Non-refundable bookings: No refund applies if you cancel after booking; these rates are cheaper but locked-in.
Partially refundable bookings: Some hotels refund part of your stay (often minus one night) if you cancel after the free-cancel window but before check-in. This depends on the property’s stated terms.
Hotel-initiated cancellations: If the property can’t honour your booking (e.g., overbooking or closure), Agoda refunds in full.
No-shows/after check-in: No refund unless the hotel approves an exception.
Incorrect or duplicate charges: Refundable when reported to Agoda Customer Support with proof of the error.

Cancel online: Log in to your account → My Bookings → Upcoming → Cancel Booking. Agoda will show the refund amount before you confirm.
Receive confirmation email: This will outline your refund amount (full, partial, or none).
Refund auto-processing: If eligible, Agoda sends the refund to your original payment method without further action.
Need help? Use the Agoda Help Center if you can’t cancel online, if the booking was incorrect, or for property-related issues.
Follow up if delayed: Keep your cancellation email and Booking ID handy for any support follow-up.

Agoda processing: Refund is usually submitted to the bank within 10 business days of cancellation.
Bank processing: Credit card/bank refunds often take another 5–10 business days. Some may take up to the next statement cycle.
Typical total wait: 7–14 days for most cards; PayPal refunds may appear in a few days.
Possible delays: Hotel approval for exceptions, slow banks, public holidays. If overdue, check your Refund Status via the Help Center.

Original payment method: Refunds are credited back to the card, PayPal account, or payment service used.
Currency handling: Refunded in the same currency charged. Your bank manages any conversion.
Alternative payout: Rare but may be arranged via bank transfer if the original method is unavailable.
Credits: If you paid with AgodaCash or a voucher, the refund will be reinstated as AgodaCash or voucher balance.

Booking non-refundable rates by mistake — refunds are rarely possible unless the hotel agrees to waive.
Slow refunds: Often due to bank delays. Escalate to support if no progress after 14 days.
Hotel vs. Agoda blame: If the property must approve, provide Agoda with written proof from the hotel to speed it up.
Double charges: Report immediately via duplicate charge help with transaction screenshots.
System glitches: Always screenshot booking details and act quickly to correct errors.

Property quality issue: A customer documented issues and secured a full refund after escalation.

Late-cancel refusal: A refund was denied after a booking became non-refundable due to a glitch.

Persistence success: Multiple contacts via live chat/phone got a stuck refund processed and confirmed.

Booking.com: Similar property-based policies; interface makes policy info more prominent, and allows direct property messaging.
Expedia/Hotels.com: Comparable processing times (7–10 business days) and may offer goodwill credits in some cases.
Airbnb: Host-set cancellation terms; Agoda’s hotel bookings are simpler (refundable vs non-refundable).